The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.
We were very excited to celebrate our 70th birthdays and thought we went to the most experienced travel company for South Korea and Japan. We spoke at length to our agent about our interests and the kind of hotels we were looking at. We felt that many of our requests were not taken heed of. For example the size of beds and hotel star ratings, the areas they were in and some of the activities were wanted to do and places to see. We did not feel we were on a bespoke holiday. Nor were we given choices of places to stay.
Aaron spoke to us and we told him what we wanted. He came back with a sample itinerary which we went through and said we were not happy with some of the hotels. He told us to pay the deposit to hold the flights, which we did, and he would change things for us. He did not and got our itinerary to us only a week before departure. He did not do his research and had us go to a pottery town on a day that everything was closed. This impacted on our end of trip and we had to cut out parts of it. He did not heed our bed and room requests and did not book our flight seats home so we were seated apart for the 14 hour flight home.
There were no exceptional hotels in Korea except our last Hanok hotel in Seoul. In Japan we loved the ryokan we stayed in but other than the hotel in Osaka, Kyoto and our last stay in Tokyo,all the hotels were below par and dirty, which is a surprise in Japan where everything is so clean. Also some were booked in non central parts of cities.