Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 443

Wat Phra Singh temple, Chiang Mai
Donald S
traveled to
3 weeks 3 days ago
★★★★★

The consultants know their stuff so our bespoke trip was delightful and exceeded expectations. Although the travel consultant changed over...

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Ratings

Overall
★★★★★

The consultants know their stuff so our bespoke trip was delightful and exceeded expectations. Although the travel consultant changed over, the level of service and advice remained very high, consequently, we ended up with a tour that ticked all our boxes and avoided some potential pitfalls.

We really benefitted having one tour guide, helped by the same driver and luxury van throughout, which built a relationship and helped him to focus on our interests, needs and preferences. Pat was great, with a lovely sense of humour and a wealth of knowledge. Although his first tour with Inside Asia, his decade of experience, excellent command of English, and a determination to please, made is special.

We were there during the rainy season, and while it was truly torrential at times, it also meant that most of the temples, attractions etc. were almost deserted, which made photography so much better. Also no significant queues.

In summary, it was just what we'd hoped for.

Travel consultant
★★★★★
Rhys Dedden

Constructive, knowledgeable and with a friendly manner. Seamless handover between them. Very happy with the service.

Two people cycling along a quiet street in Udo Island
Halldóra H
traveled to
2 weeks 3 days ago
★★★★★

We were very pleased with your service. You attended to all our needs.

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Ratings

Overall
★★★★★

We were very pleased with your service. You attended to all our needs.

Travel consultant
★★★★★★
Rhian Osborne

Rhian Osborne listened to our needs and wishes and did her very best to design our very memorable trip

Pho in Vietnam
Enriqueta K
traveled to
1 month ago
★★★★★

I had a wonderful time touring Veitnam. I enjoyed most the trip to Halong Bay. It was very relaxing. All...

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Ratings

Overall
★★★★★

I had a wonderful time touring Veitnam. I enjoyed most the trip to Halong Bay. It was very relaxing. All the hotels accommodation was very comfortable & breakfast was so delicious with much variety. The shopping trips was
enjoyable too as I could bargain the price. The tourist guides were engaging. Trip ran smooth.

Travel consultant
★★★★★★
Robyn Duran

She was very helpful all the way & gave us a superb service. Thank you very much Robyn.

Rabbit island palm fringed beach front
Michael F
1 month 3 weeks ago
★★★★★

Excellent guides in every country.

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Ratings

Overall
★★★★★

Excellent guides in every country.

Travel consultant
★★★★★★
Robyn Duran

Everything was perfect. She communicated clearly from start to finish.

Margaret N
1 month 3 weeks ago
★★★★★

From beginning to end this once in a life time trip was made possible because of the expert care and...

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Ratings

Overall
★★★★★

From beginning to end this once in a life time trip was made possible because of the expert care and guidance I received from Rhian and the staff at Inside Asia Tours. As we opted to visit numerous places during our trip this could have been a very intimidating experience but instead was a truly enjoyable and memorable one. Rhian listened carefully to what we wanted from our trip and made sure we achieved it.

Travel consultant
★★★★★★
Rhian Osborne

Very helpful and knowledgeable from the get go (having lived in Korea Rhian truly had insider information!).

Philippe C
traveled to
1 month 4 weeks ago
★★★★★

The tour was exactly what we needed and at a price that suited our budget.We thoroughly enjoyed it. On the...

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Ratings

Overall
★★★★★

The tour was exactly what we needed and at a price that suited our budget.We thoroughly enjoyed it. On the one occasion we had a small issue the local office contacted us and resolved it promptly

Travel consultant
★★★★★★
Rhian Osborne

Rhian was ever so helpful and the details and tips were great. The guides organised for us were excellent. We would
Recommend her to anyone.

Imperial citadel
Nicholas R
traveled to
2 months 1 week ago
★★★★★

Alastair was excellent from start to finish. He quickly produced an itinerary within our budget and adapted to suit us...

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Ratings

Overall
★★★★★

Alastair was excellent from start to finish. He quickly produced an itinerary within our budget and adapted to suit us. He made great suggestions that we would have not otherwise tried (eg caving trek). He followed up as we got towards departure date to answer questions and while we were on holiday. When things did go wrong at one location (farmstay food poisoning) he quickly investigated and gave us compensation, including a meal out in Saigon (and Inside Asia took actions with hotel to prevent further occurences). He put in a lot of work for us. The other hotels he chose were superb: very comfortable and central and not too big.

Travel consultant
★★★★★★
Alastair Browning

Please see above comments. Alastair was personable and engaged throughout and knew his stuff through personal experience

Accommodation
★★★★★

Mercure Grand suite was spectacular, loved the roof top pool and bar at Art Hotel, Saigon. Victoria was relaxed and peaceful and we enjoyed a boat trip from the hotel into town. The farmstay rooms and food were a big contrast - not good - but the caving trek was a great experience.

Value for money
★★★★
Information pack
★★★★★
Locals on the beach at Kratie
Darrel A
traveled to
3 months 3 weeks ago
★★★★★

From start to finish our trip was excellent. Very well organised and very professional. All the guides and drivers were...

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Ratings

Overall
★★★★★

From start to finish our trip was excellent. Very well organised and very professional. All the guides and drivers were always willing to go that extra mile to ensure that our experiences were as good as they could be. We were interested in Cooking classes and especially loved the private class we attended in Hanoi. This was our first trip to Vietnam so spent 3-5 days in each region. Loved our holiday

Travel consultant
★★★★★★
Keely O'Keeffe

Keely was always ready to help with our itinerary and some last-minute changes that we wanted. She was very knowledgeable and had lots of wonderful suggestions to help make our trip as perfect as possible

Suwon fortress walls
Chai B
traveled to
2 months 1 week ago
★★★★★

It 's very well planned by Rhian,am excellent travel consultant. All the places and accommodations, especially , the Hanokhouses recommended...

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Ratings

Overall
★★★★★

It 's very well planned by Rhian,am excellent travel consultant. All the places and accommodations, especially , the Hanokhouses recommended and arranged by her were super!

Travel consultant
★★★★★★
Rhian Osborne

Due to the fire in Andong, Rhian did an excellent job to rearrange our schedule and we were really enjoying our time in S. Korea.

Orangutan at Sepilok
Elizabeth A
4 months 3 weeks ago
★★★★★

The service was very professional.Very impressed with our agent who truly listened to what we wanted. The tour package was...

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Ratings

Overall
★★★★★

The service was very professional.Very impressed with our agent who truly listened to what we wanted. The tour package was put together with a lot of thought and took in our needs do to age and walking ability. The tour covered so many incredible aspects of all the countries. Some of our favorite things were the entrance to a private home....cooking at a private chefs house...making lanterns. Lots of fun and great memories.

Travel consultant
★★★★★★
Robyn Duran

Robyn was incredible. Anytime I had a question or concern, she called immediately. She worked very hard to get the package together quickly. Any requests were honored. Very well thought out

Accommodation
★★★★★

I am not sure the Metropol Hotel is worth the money, we have gone over all this with Robyn

Value for money
★★★★★
Information pack
★★★★★