Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 314

Autumn leaves at Gyeongbokgung Palace in Seoul
Reilly B
Traveled to
2 weeks 3 days ago
★★★★★

I had a fantastic experience throughout - staff were extremely...

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Ratings

Overall
★★★★★

I had a fantastic experience throughout - staff were extremely responsive and helpful while planning the trip, the itinerary itself was amazing and very enjoyable, and the guides and local representatives were very helpful and contactable at all times. Everything went very smoothly and I had a wonderful experience.

Travel consultant
★★★★★
Holly Brown
Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Farming with buffalo in Triem Tay village, near Hoi An
Lisa M
Traveled to
4 weeks ago
★★★★★

We had an amazing trip. All the hotels were excellent...

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Ratings

Overall
★★★★★

We had an amazing trip. All the hotels were excellent, the guides helpful, friendly and informative. The itinerary was expertly put together by Charlotte for us to help us make the most of our trip.

Travel consultant
★★★★★
Charlotte Bower

Charlotte gave excellent service. She made personal recommendations and was very patient whilst we changed the itinerary several times before actually confirming.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Meeting the local people
Deborah K
Traveled to
1 month 1 week ago
★★★★★

InsideAsia Tours did a great job of planning our trip...

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Ratings

Overall
★★★★★

InsideAsia Tours did a great job of planning our trip. The guides, activities and accommodations were all wonderful. All of the logistics were well coordinated and communications with our travel consultant Amy were timely and error free. We would not hesitate to travel with them again in the future.

Travel consultant
★★★★★
Amy Tadehara

Amy did a great job putting together our trip. She was professional and friendly and open to tweaking our trip to suit our needs. She made sure we understood our options and communicated well throughout the process. She checked in with us multiple times before, during and after the trip.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
KC Rautiainen
Traveled to
1 month 1 week ago
★★★★★

Sally Edwards, consultant with InsideJapan Tours, put together a fantastic...

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Ratings

Overall
★★★★★

Sally Edwards, consultant with InsideJapan Tours, put together a fantastic extension to Thailand and Laos. She knew of my love of elephants and other wildlife and pieced together a lovely balance of animals (2 elephant sanctuaries, bear sanctuary and butterfly farm) and wilderness activities (hiking, bamboo rafting) as well as some well needed relaxation (slow boat travel in Laos). Everything was well organized and played out perfectly.

Travel consultant
★★★★★
Sally Edwards

Sally was amazing to work with. She got to know me in a way that made it easier for her to put together a fantastic extension taking into consideration my love of travel, adventure and, most importantly, my love of animals, especially elephants.

Accommodation
★★★★★

Every place was clean, I felt safe, comfortable, had friendly staff. There was a nice variety of accommodations as well including a tent (loved it).

Value for money
★★★★
Information pack
★★★★★
Ox cart in Siem Reap - Norman Blaikie
Charles D
Traveled to
1 month 4 weeks ago
★★★★★

Absolutely fantastic holiday ,a full on experience that surpassed all...

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Ratings

Overall
★★★★★

Absolutely fantastic holiday ,a full on experience that surpassed all our expectations.

Travel consultant
★★★★★
Liam Koehler

Liam organised the trip superbly,our first booking was three years ago but even with covid difficulties and flight schedule changes he still produced a superb holiday for us.Nothing was too much trouble and we have recommended him to several friends for future holidays.

Accommodation
★★★★★

All hotels were wonderful either in character or location (especially the city hotels).At every location we felt the chosen hotel could not be bettered.Not all were 5 star but they fitted the different locations perfectly.

Value for money
★★★★★
Information pack
★★★★★
Cheryl D
Traveled to
1 month 3 weeks ago
★★★★★

Vietnam is a wonderful country for people who love touring...

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Ratings

Overall
★★★★★

Vietnam is a wonderful country for people who love touring around and experiences the delights of another country. Beautiful people, amazing landscapes and remarkable history.

Travel consultant
★★★★★
Liam Koehler

Liam kept in touch with just the right level of contact from start to finish. He listened to our ideas and used his vast knowledge of the country to tailor a trip just for us. The ground crew hat he arranged to look after us in Vietnam were wonder full too. Nothing was too much trouble and they took great care of us. Even when there was a slight hiccup with one of our tours, it was sorted immediately.

Accommodation
★★★★★

With Liam’s help we picked a mix of budget and luxury accommodation across our trip. Everywhere Liam picked for us fitted the bill perfectly and all were fabulously located for what we wanted to see. Each resort and hotel could not do enough for us and we loved each and every one of them. Especially those with no TV!

Value for money
★★★★★
Information pack
★★★★

Photos from the trip

Bangkok street market
Christine N
Traveled to
1 month 3 weeks ago
★★★★★

We booked rather late but Liam responded to our requests...

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Ratings

Overall
★★★★★

We booked rather late but Liam responded to our requests promptly and provided us with a range of options that helped us to decide on our perfect break.

Travel consultant
★★★★★
Liam Koehler

Liam responded quickly to our suggestions and offered new ideas and options to consider. The experiences , guides, transfers, flights worked like clockwork and took all the stress out of travelling and let us focus on enjoying the holiday.

Accommodation
★★★★

The hotels in Chiang Rai, Chiang Mai were perfect. They were small, the staff were friendly and very responsive, both hotels were really well positioned, the rooms were beautiful with lots of original Thai features. Breakfasts were lovely. The Hotel in Kanchanaburu was bigger and the position was beautiful, the room was very nice with great views, the meals and service were great. The area around the hotel was great for walking, so green and lush. The Hotel in Bangkok was a bit out of the way in the Down town area and a bit tired. The room itself was absolutely lovely but the breakfast area and corridors were a bit battered and the pool area was dangerous with dilapidated showers, broken pool furniture and chipped tiles.

Value for money
★★★★
Information pack
★★★★★
Ceramic pots in Kuala Lumpar food market
Joy T
Traveled to
1 month 3 weeks ago
★★★★★

We loved the choice of hotels and we had some...

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Ratings

Overall
★★★★★

We loved the choice of hotels and we had some great guides in Malacca, KL and Penang. The drivers were excellent too. Overall a very good trip, well organised.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was very helpful and talked through every part of our trip with us to ensure we were happy with what was planned.

Accommodation
★★★★★

The hotels were excellent. We particularly loved the hotel in Malacca ( Liu Men) -lovely ambience and looked after us so well. Campbell House in Penang was also brilliant and memorable.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Bolaven Plateau
Davina F
Traveled to
3 months 3 weeks ago
★★★★★

It was an excellent experience. Our trip was put together...

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Ratings

Overall
★★★★★

It was an excellent experience. Our trip was put together quickly by Charlotte based on our ideas and requests with a couple of really good suggestions from Charlotte.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was really helpful. She listened to what we wanted and put together an excellent trip for us.

Accommodation
★★★★

Most the accommodation was excellent. The hotel in Phonsavan was not as expected as the bar and restaurant were closed, but this was due to the low number of visitors and reopening after recovery from the pandemic, and acceptable solutions were found.

Value for money
★★★★★
Information pack
★★★★
Outdoor dining in Siem Reap - Ethan Crowley
Susie D
Traveled to
1 month 3 weeks ago
★★★★★

We had an amazing time thanks to Liam and Inside...

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Ratings

Overall
★★★★★

We had an amazing time thanks to Liam and Inside Asia for all the suggestions and helping us to plan our time. We got to see so much and also found time to relax and unwind.

Travel consultant
★★★★★
Liam Koehler

Thanks for your time and consideration in regards to our trip and for all your suggestions.

Accommodation
★★★★★

All the accommodation was great - the hotel on the Island in Kratie was such a pleasure. Jahoo Gibon camp was amazing - fab time.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip