Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 325

Cycling in Vietnam countryside
Siobhan T
Traveled to
1 month 1 week ago
★★★★★

Fabulous Trip.

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Ratings

Overall
★★★★★

Fabulous Trip.

Travel consultant
★★★★★
Jessica Williams

Trip went as planned with no hiccoughs
Jessica was helpful and responsive to messages prior to our departure.

Accommodation
★★★★★

All
Accomodation was fabulous.
Beautiful rooms and we were updated on arrival to better rooms a few times.
Location of hotels great - very central and within walking distance of restaurants etc

Value for money
★★★★★
Information pack
★★★★★
Aerial view of Lumpini Park in Bangkok, Thailand
John M
Traveled to
1 month 2 weeks ago
★★★★★

Everything we had hoped for, we had a wonderful holiday

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Ratings

Overall
★★★★★

Everything we had hoped for, we had a wonderful holiday

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Chef Ai running a market tour in Vietnam
John S
Traveled to
1 month 4 weeks ago
★★★★★

Excellent tour to Vietnam. Everything worked perfectly. The tour was full of interest and we returned with some great photos...

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Ratings

Overall
★★★★★

Excellent tour to Vietnam. Everything worked perfectly. The tour was full of interest and we returned with some great photos. A most memorable trip!

Travel consultant
★★★★★
Oona Cardew

Very friendly and helpful throughout.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★
Peter B
Traveled to
3 months 4 weeks ago
★★★★★
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Ratings

Overall
★★★★★
Travel consultant
★★★★★
Aaron Boothe

Aaron put together an itinerary for us that worked well on paper and in the real world. He consulted us as we made our plans and changed things when we asked for that - very little, since the first draft looked so good.

Accommodation
★★★★

Seoul 9 Brick: loved it; well-equipped room in an interesting part of the city, with excellent shops and restaurants nearby. Unfortunately, the roof terrace bar was closed when we were staying. *****

Sokcho Sea Cruise Hotel: business hotel, lacking character; AC switched off throughout the hotel but they brought us a fan when we asked; impressive breakfast buffet; most of Sokcho felt a bit run-down, so I don't think we were missing out on another, better, hotel; and Sokcho is an excellent base for the Seoraksan National Park, which was amazing. ***

Gyeongju Si Eun Jae Hanok Hotel: traditional and just right for the "museum without walls"; owner was friendly, very keen to chat, and helpful throughout our stay. *****

Busan Good Ol' Days Hotel: very spacious and comfortable; some retro gimmicks work well e.g. record player; some don't - the filter coffee just didn't do anything for us; but the coffee place downstairs is excellent and the breakfast basket was good; good location with multiple shops and restaurants nearby. *****

Jeju Island SNOB Boutique Stay: OK but fairly basic and felt off-season; spacious room; breakfast didn't look great so we ate out.
***

Seoul Ryse Autograph: lovely hotel, right next to 9 Brick; they were happy to let us store luggage with them while we travelled the country and on our last day; same great location as 9 Brick; superb breakfast. *****

Value for money
★★★★
Information pack
★★★★★

Photos from the trip

Hill tribe village
Peter G
Traveled to
2 months 3 weeks ago
★★★★★

Personalised attention during trip planning, all arrangements on tour went smoothly, all expectations met

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Ratings

Overall
★★★★★

Personalised attention during trip planning, all arrangements on tour went smoothly, all expectations met

Travel consultant
★★★★★
Lien Dam

Great service, very knowledgeable

Accommodation
★★★★

Hoi An accommodation a bit noisy - perhaps an upgraded room would have been better ... otherwise hotel (with spa package) was excellent

Value for money
★★★★★
Information pack
★★★★★
Two people cycling along a quiet street in Udo Island
Hardeep S
Traveled to
3 months 1 week ago
★★★★★

South Korea was truly amazing. The 3 cities visited (Seoul, Gyeongju and Busan), the guided tours and the sights explored...

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Ratings

Overall
★★★★★

South Korea was truly amazing. The 3 cities visited (Seoul, Gyeongju and Busan), the guided tours and the sights explored independently were all impressive. The Korean people were very friendly and welcoming, the food exceptional and the transport system world class. The 4 different hotels were all of a high quality and very well located to explore, eat and shop locally.

Considering the logistics of the trip, with 4 train journeys and 4 hotels in 8 days, everything went smoothly and for that credit has to go to Sam Barrow and Inside Asia for organising everything. The locally supplied mobile Wi-Fi device was invaluable, as was the preloaded Tmoney (Metro) card which was used a lot. The guidebooks provided and the specifically curated Travel Info-Pack were very helpful in ensuring stress free travel and sightseeing across South Korea.

Travel consultant
★★★★★
Samantha Barrow

Sam listened to my requirements for the trip I wanted, with the cities I wanted to visit in South Korea and the fairly inflexible travel dates I had in mind and managed to arrange an itinerary that was well suited to me.

I was told when I initially got in touch 6 weeks before my trip that normally a minimum of 8 weeks notice is needed to organise a trip of this nature, but Sam was very helpful and said she would make it happen, for which I’m grateful.

In the lead up to the trip Sam was regularly in contact with me to go over details and keep me informed and also ensured that when she was unavailable that her colleagues would support me.

I also spoke to Sam before my trip and she provided some invaluable recommendations for South Korea, with her having just returned from a visit there which was similar to my planned itinerary.

Accommodation
★★★★

I found all the hotels to be very good in terms of accommodation, facilities and location.

At my final hotel in Seoul (Hotel Gracery Seoul) where I stayed for 1 night, due to needing to check out before 07:30am to head to the airport, I was not able to have the paid for breakfast at the hotel. I had asked the hotel the night before that most hotels in this situation would happily provide a takeaway breakfast/ sandwich, but this hotel refused. Something to note.

Value for money
★★★★
Information pack
★★★★

Photos from the trip

Soldier marching at DMZ
Paul W
Traveled to
4 months 1 week ago
★★★★★

We had a lovely holiday.

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Ratings

Overall
★★★★★

We had a lovely holiday.

Travel consultant
★★★★
Holly Brown

She wasn't always contactable.
The holiday had to be changed after we thought the itinerary was fixed so we went to Sokcho towards the end of the holiday. This may have been due to the local agent.

Accommodation
★★★★

We thought the Four Point Hotel in Seoul was the best hotel on the holiday. Definitely the best breakfast.
There were no menu choices when we stopped at the historic village in Andong. The food on both days was the same. We were there for the experience but it was a little disappointing. Apart from that the accommodation and people were lovely.
For some reason we were booked a twin room rather than a double for our stay in Busan.
Having clothes washing machines and dryers in many of the hotels was very useful. They weren't expensive. If we go back to S.Korea will take less clothes.

Value for money
★★★★★
Information pack
★★★
Angkor Wat temple complex
Peter E
Traveled to
3 months 1 week ago
★★★★★

Inside Asia addressed our trip itinerary to include cultural, rural/local, and unique visits and experiences. We had a wide variety...

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Ratings

Overall
★★★★★

Inside Asia addressed our trip itinerary to include cultural, rural/local, and unique visits and experiences.
We had a wide variety of temples, cuisine and regional social interactions

Travel consultant
★★★★★
Steph Holman

Steph followed up with us on our trip and was a great asset.

Accommodation
★★★★★

The accommodations were great. Sala Lodges in Siem Reap, in particular is a fantastic laid back, central city rest bit.

Value for money
★★★★★
Information pack
★★★★★
Bolaven Plateau
Belinda K
Traveled to
3 months 2 weeks ago
★★★★★

We had a great time. Good hotels and transfer arrangements .

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Ratings

Overall
★★★★★

We had a great time. Good hotels and transfer arrangements .

Travel consultant
★★★★★
Jon Fisher

Jon arranged a great itinerary for us, listening to out ideas and making some good suggestions.

Accommodation
★★★★★

I opted for basic room at Maison Dalabua - no balcony and this was fine. Although balconies look nice I never saw anyone sitting on theirs as either by pool or out and about!

Mandala Ou was just our thing.

La Folie had a great setting. Restaurant much more expensive than anywhere else but in comparison to UK prices still cheap.

Value for money
★★★★
Information pack
★★★★★
Angkor Wat by day
Paul E
Traveled to
3 months 2 weeks ago
★★★★★

Another excellent adventure ! Superb guides which always make a journey very special.

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Ratings

Overall
★★★★★

Another excellent adventure ! Superb guides which always make a journey very special.

Travel consultant
★★★★★
Liam Koehler

Produced an excellent ittinary by listening to what we were after and making the effort to keep fine tuning things untill they were just right for us. Although we were continually changing bits here and there nothing was too much trouble and the result was exactly what we wanted.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★

Photos from the trip