Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 1 - 10 of 412

Destination

Travel consultant

Review rating

Julian G

traveled to

Vietnam

2 weeks 5 days ago

★★★★★

From initial enquiry to our final day, everything was expertly curated and seamless, a really great trip

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Ratings

Overall

★★★★★

From initial enquiry to our final day, everything was expertly curated and seamless, a really great trip

Travel consultant

★★★★★★

Robyn Duran

Friendly, informative, great communication - could not be better, a really personalised service

Accommodation

★★★★

La siesta, Ho chi min, had construction noise from early to late
The homestay in Mekong delta was special, authentic welcoming people - lovely massage
Boutique resort hoi an was lovely

Value for money

★★★★

Information pack

★★★★★

Stephanie M

traveled to

Japan

South Korea

3 weeks 2 days ago

★★★★★

InsideAsia - excellent service both before and during the trip

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Ratings

Overall

★★★★★

InsideAsia - excellent service both before and during the trip

Travel consultant

★★★★★★

Amy Tadehara

Our trip combined Japan and South Korea. In Japan we were joined by our college-age daughter and her friend. Then in South Korea, it was just my husband and I. Amy did a great job of understanding the two facets of the trip and building itineraries that catered to both the larger group and then to a couple. She was very responsive and detail-oriented.

Accommodation

★★★★★

Value for money

★★★★★

Information pack

★★★★★

Ian M

traveled to

Vietnam

1 month 1 week ago

★★★★★

Overall the service is excellent, both in the UK and in Vietnam.

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Ratings

Overall

★★★★★

Overall the service is excellent, both in the UK and in Vietnam.

Travel consultant

★★★★★★

Jon Fisher

The holiday was arranged by Jon Fisher who was succeeded by Lucy Maddocks in April.

Accommodation

★★★★★

All the hotels were as expected and as described. However, both the hotel in Hanoi and the one in Sa Pa were exceptional and certainly much exceeded all our expectations

Value for money

★★★★★

Information pack

★★★★★

Delia D

traveled to

Cambodia

Thailand

Vietnam

4 months ago

★★★★★

Very pleasant experience start to finish with a very responsive assistance while abroad (we were in Thailand, Ko Samui, when...

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Ratings

Overall

★★★★★

Very pleasant experience start to finish with a very responsive assistance while abroad (we were in Thailand, Ko Samui, when the hearth quake happened in March 2025).

Travel consultant

★★★★★★

Robyn Duran

Robyn was amazing planning the whole trip taking into account our preferences. She emailed us every time that she had planned trips and re-directed any enquires to a colleague who could help if we needed to reach out. We felt listened to and most welcome from the very beginning!

Fora T

traveled to

Japan

1 month 3 weeks ago

★★★★★

Working through my Travel Agent, Joan Lynch, I found that all my particular needs (and they changed a number of...

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Ratings

Overall

★★★★★

Working through my Travel Agent, Joan Lynch, I found that all my particular needs (and they changed a number of times) were addressed quickly and to my satisfaction.

Travel consultant

★★★★★★

Juliana Schnell

Everything was great. Joan was always quick to respond to any and all of my concerns and special needs such as event tickets and transportation.

Accommodation

★★★★

It's hard to comment as standards compared to US hotels are very different. The rooms are very small, as is most everything in Japan compared to here. Of the two, the Nikko Hotel Osaka was a bit better; the room, breakfast, and the over-the-top friendly and attentive staff. The location was also perfect. It was literally on top of a train station and walking distance to shopping and sites. The only small comment was that the hotel controlled the AC temperature in the rooms, and it was a bit warm to our liking. The Mitsui Garden Ginza Premier in Tokyo was a bit older, and while about a 10-minute walk to a train station, it wasn't within walking distance of anything much else. Breakfast was a notch below the Osaka hotel. Overall, the hotels were fine and I feel we got what we paid for.

Value for money

★★★★

Information pack

★★★★★

Anson P

traveled to

Japan

South Korea

2 months ago

★★★★★

InsideAsia have been the most amazing travel agent I've ever booked a holiday through, attending to every little detail you...

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Ratings

Overall

★★★★★

InsideAsia have been the most amazing travel agent I've ever booked a holiday through, attending to every little detail you could imagine.

Travel consultant

★★★★★★

Samantha Barrow

Sam was so helpful, friendly and attentive, responding promptly to anything I asked, with nothing seeming to be too much trouble.

Donald S

traveled to

Thailand

1 month 2 weeks ago

★★★★★

The consultants know their stuff so our bespoke trip was delightful and exceeded expectations. Although the travel consultant changed over...

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Ratings

Overall

★★★★★

The consultants know their stuff so our bespoke trip was delightful and exceeded expectations. Although the travel consultant changed over, the level of service and advice remained very high, consequently, we ended up with a tour that ticked all our boxes and avoided some potential pitfalls.

We really benefitted having one tour guide, helped by the same driver and luxury van throughout, which built a relationship and helped him to focus on our interests, needs and preferences. Pat was great, with a lovely sense of humour and a wealth of knowledge. Although his first tour with Inside Asia, his decade of experience, excellent command of English, and a determination to please, made is special.

We were there during the rainy season, and while it was truly torrential at times, it also meant that most of the temples, attractions etc. were almost deserted, which made photography so much better. Also no significant queues.

In summary, it was just what we'd hoped for.

Travel consultant

★★★★★

Rhys Dedden

Constructive, knowledgeable and with a friendly manner. Seamless handover between them. Very happy with the service.

Halldóra H

traveled to

South Korea

1 month 1 week ago

★★★★★

We were very pleased with your service. You attended to all our needs.

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Ratings

Overall

★★★★★

We were very pleased with your service. You attended to all our needs.

Travel consultant

★★★★★★

Rhian Osborne

Rhian Osborne listened to our needs and wishes and did her very best to design our very memorable trip

Enriqueta K

traveled to

Vietnam

1 month 4 weeks ago

★★★★★

I had a wonderful time touring Veitnam. I enjoyed most the trip to Halong Bay. It was very relaxing. All...

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Ratings

Overall

★★★★★

I had a wonderful time touring Veitnam. I enjoyed most the trip to Halong Bay. It was very relaxing. All the hotels accommodation was very comfortable & breakfast was so delicious with much variety. The shopping trips was
enjoyable too as I could bargain the price. The tourist guides were engaging. Trip ran smooth.

Travel consultant

★★★★★★

Robyn Duran

She was very helpful all the way & gave us a superb service. Thank you very much Robyn.