Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 331

People walking along sandy beach with skyscrapers of Busan in background
Traveled to
★★★★★

Our trip to South Korea was very well organised with very clear instructions on what we needed to do and...

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Ratings

Overall
★★★★★

Our trip to South Korea was very well organised with very clear instructions on what we needed to do and when. The support before and during the trip was first class and we appreciated the additional information provided in booklets which helped to inform us on what to expect when we were there, where to eat and additional things that we might be interested in doing.

Travel consultant
★★★★★
Rhian Osborne

Rhian was very helpful and responsive. She provided an excellent service which would be very hard for anyone to better.

Accommodation
★★★★

The hotel in Seoul was what you would expect from a four star hotel so no complaints.
Visitors at a more busy time of year might find the lifts in the hotel frustrating but that is well documented in the hotel feedback comments if you look at them...we disregarded those and for us it was not a problem.

Value for money
★★★★★
Information pack
★★★★★
Suwon fortress walls
Traveled to
★★★★★

I needed a solo road trip suitable for an older person and Sora Jang in Brisbane and your ground people...

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Ratings

Overall
★★★★★

I needed a solo road trip suitable for an older person and Sora Jang in Brisbane and your ground people in Korea accommodated my request beautifully.

Travel consultant
★★★★★
Sora Jang

Sora spent many hours designing my tour to suit my needs as an elderly traveller. At the last minute I asked if my 18 year old grandson could be included which meant additional hotel bookings 7 times plus 2 additional internal plane flights. This was all done smoothly and quickly.

Accommodation
★★★★★

no problems anywhere. Four Points by Sheraton in Myeondong, Seoul, where we stayed 8 nights was excellent. The Andong hotel was the least comfortable. The Hanok accommodation on the floor in Gyeongju was interesting. Two nights was enough though!

Value for money
★★★★★
Information pack
★★★★★
Vinai P
Traveled to
★★★★★

Absolutely brilliant trip.

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Ratings

Overall
★★★★★

Absolutely brilliant trip.

Travel consultant
★★★★★
Rhian Osborne

friendlt , efficient , thorough and very well planned trip.

Accommodation
★★★★★

All hotels were in very central locations and of a really good standard.

Value for money
★★★★
Information pack
★★★★★
Lisabeth G
Traveled to
★★★★★

We are luck enough to have traveled quite frequently over the years. This was the first time we have used...

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Ratings

Overall
★★★★★

We are luck enough to have traveled quite frequently over the years. This was the first time we have used Inside Asia and we were very impressed. The service from start to finish was excellent. Our contact (Rhian) helped us plan the trip and kept in touch throughout. Overall the organisation was very sleek and efficient.

Travel consultant
★★★★★
Rhian Osborne
Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Franz H
Traveled to
★★★★★

Excellent support from local partner agency in the country and always fast and competent responses from both InsideAsia and local...

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Ratings

Overall
★★★★★

Excellent support from local partner agency in the country and always fast and competent responses from both InsideAsia and local partner.

Travel consultant
★★★★★
Simona Sampaolo

Simona provided in-depth expertise reliably and fast and no question/query was too much.

Accommodation
★★★★

As a group of 3 adults, a spacious accommodation was more important to us than we were aware of. The triple rooms in the OceanCruise hotel in Sokcho and the Gloucester on Jeju were a bit too small for us. The suits in the NineTree and Felix by STX and the Novotel were spot on. Gloucester hotel on Jeju was the "odd one out" compared to all other hotels as it has a very "tourist" character and the breakfast buffet was at a much lower standard than at all other hotels.

Value for money
★★★★
Information pack
★★★★★

Photos from the trip

Bowl of Bulgogi beef
Wendy J
Traveled to
★★★★★

InsideAsia planned the perfect trip for our family.

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Ratings

Overall
★★★★★

InsideAsia planned the perfect trip for our family.

Travel consultant
★★★★★
Grant Ekelund

Great demeanor, responsiveness, professionalism.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Cycling in Vietnam countryside
Siobhan T
Traveled to
3 months 1 week ago
★★★★★

Fabulous Trip.

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Ratings

Overall
★★★★★

Fabulous Trip.

Travel consultant
★★★★★
Jessica Williams

Trip went as planned with no hiccoughs
Jessica was helpful and responsive to messages prior to our departure.

Accommodation
★★★★★

All
Accomodation was fabulous.
Beautiful rooms and we were updated on arrival to better rooms a few times.
Location of hotels great - very central and within walking distance of restaurants etc

Value for money
★★★★★
Information pack
★★★★★
Aerial view of Lumpini Park in Bangkok, Thailand
John M
Traveled to
3 months 1 week ago
★★★★★

Everything we had hoped for, we had a wonderful holiday

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Ratings

Overall
★★★★★

Everything we had hoped for, we had a wonderful holiday

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Chef Ai running a market tour in Vietnam
John S
Traveled to
3 months 3 weeks ago
★★★★★

Excellent tour to Vietnam. Everything worked perfectly. The tour was full of interest and we returned with some great photos...

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Ratings

Overall
★★★★★

Excellent tour to Vietnam. Everything worked perfectly. The tour was full of interest and we returned with some great photos. A most memorable trip!

Travel consultant
★★★★★
Oona Cardew

Very friendly and helpful throughout.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★
Peter B
Traveled to
5 months 3 weeks ago
★★★★★
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Ratings

Overall
★★★★★
Travel consultant
★★★★★
Aaron Boothe

Aaron put together an itinerary for us that worked well on paper and in the real world. He consulted us as we made our plans and changed things when we asked for that - very little, since the first draft looked so good.

Accommodation
★★★★

Seoul 9 Brick: loved it; well-equipped room in an interesting part of the city, with excellent shops and restaurants nearby. Unfortunately, the roof terrace bar was closed when we were staying. *****

Sokcho Sea Cruise Hotel: business hotel, lacking character; AC switched off throughout the hotel but they brought us a fan when we asked; impressive breakfast buffet; most of Sokcho felt a bit run-down, so I don't think we were missing out on another, better, hotel; and Sokcho is an excellent base for the Seoraksan National Park, which was amazing. ***

Gyeongju Si Eun Jae Hanok Hotel: traditional and just right for the "museum without walls"; owner was friendly, very keen to chat, and helpful throughout our stay. *****

Busan Good Ol' Days Hotel: very spacious and comfortable; some retro gimmicks work well e.g. record player; some don't - the filter coffee just didn't do anything for us; but the coffee place downstairs is excellent and the breakfast basket was good; good location with multiple shops and restaurants nearby. *****

Jeju Island SNOB Boutique Stay: OK but fairly basic and felt off-season; spacious room; breakfast didn't look great so we ate out.
***

Seoul Ryse Autograph: lovely hotel, right next to 9 Brick; they were happy to let us store luggage with them while we travelled the country and on our last day; same great location as 9 Brick; superb breakfast. *****

Value for money
★★★★
Information pack
★★★★★

Photos from the trip