Customer reviews and what they say

InsideAsia - excellent service both before and during the trip

We found the temple visits the best part of the trip. We could have spent longer at Siem Reap - a real highlight was visiting some of the lesser visited places around Angor Wat - like Ta Som where we were the only visitors. It was especially a privilege to visit Banteay Chhmar near the Thai border - it felt remote, unvisited and was fascinating. The local guide at Banteay Chhmar was incredibly kind, though all of the local guides were excellent - they really took care of us.

The hotels were all excellent. Some were very interesting places - notably Mekong homestay and the hotels in Battambang, Kep and the homestay at Banteay Chhmar. The service in the hotels was very attentive.

If we were to book the trip again we would avoid June - some days were really too humid for much activity for us, though of course this meant that we were more or less alone at some of the sights, which was great. Even Angkor Wat was quiet, which the guide told us is rare.

The itinerary was too packed for us. We would have cut out quite at lot of the activities - e.g. the bamboo train and the morning in Battambang and taken more time to rest in the hotels. We would have liked even more time at the temples to wander around. At our age (59 and 67) we need time to process the experiences and rest.

We had some reservations about the visits to local people's houses. We understand that it is important to engage and contribute at a grassroots level to the local community and this worked well at the community based tourism at Banteay Chhmar - it felt like an Airbnb type experience and the local CBT guide and hosts were great. There was a sense of a genuine exchange of cultures and valuable financial contribution to the local economy and an important local project. However a couple of the visits felt slightly uncomfortably intrusive of the people's privacy - notably in Battambang. However we understand that this is a very difficult balance to strike and it is better to attempt it.

My partner had a back problem mid tour. The local guides were truly excellent in supporting us in visiting the hospital and getting medication. The UK agent, Rhys, suggested a change in the itinerary to allow for recovery time and a less active tour which was organised very well by the local guides and support from agents in Japan and Rhys at no extra cost. The efficiency was impressive.

Overall the service is excellent, both in the UK and in Vietnam.

Support from the UK office, and also the local office while we were abroad was very good.

Very pleasant experience start to finish with a very responsive assistance while abroad (we were in Thailand, Ko Samui, when the hearth quake happened in March 2025).

Working through my Travel Agent, Joan Lynch, I found that all my particular needs (and they changed a number of times) were addressed quickly and to my satisfaction.

InsideAsia have been the most amazing travel agent I've ever booked a holiday through, attending to every little detail you could imagine.

The consultants know their stuff so our bespoke trip was delightful and exceeded expectations. Although the travel consultant changed over, the level of service and advice remained very high, consequently, we ended up with a tour that ticked all our boxes and avoided some potential pitfalls.

We really benefitted having one tour guide, helped by the same driver and luxury van throughout, which built a relationship and helped him to focus on our interests, needs and preferences. Pat was great, with a lovely sense of humour and a wealth of knowledge. Although his first tour with Inside Asia, his decade of experience, excellent command of English, and a determination to please, made is special.

We were there during the rainy season, and while it was truly torrential at times, it also meant that most of the temples, attractions etc. were almost deserted, which made photography so much better. Also no significant queues.

In summary, it was just what we'd hoped for.

We were very pleased with your service. You attended to all our needs.

I had a wonderful time touring Veitnam. I enjoyed most the trip to Halong Bay. It was very relaxing. All the hotels accommodation was very comfortable & breakfast was so delicious with much variety. The shopping trips was
enjoyable too as I could bargain the price. The tourist guides were engaging. Trip ran smooth.