Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 289

Hanoi street scene
Elaine Wanderer
Travelled to
9 months 3 weeks ago
★★★★★

Accommodations (for the most part) were excellent. Guides were very...

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Ratings

Overall
★★★★★

Accommodations (for the most part) were excellent. Guides were very attentive and knowledgeable.

Travel consultant
★★★★★
Grant Ekelund

Grant was always responsive and helped us design a tour that was perfect for us.

Accommodation
★★★★★

Except the hotel in Bangkok....We thought it was way below the quality of all the other hotels.

Value for money
★★★★★
Night time street scene in Ho Chi Minh City
Stephen
Travelled to
9 months 3 weeks ago
★★★★★

Planned out very well ensuring you got a good cross...

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Ratings

Overall
★★★★★

Planned out very well ensuring you got a good cross section of the countries culture

Travel consultant
★★★★★
Liam Koehler

Understood what we wanted and provided

Robert
Travelled to
9 months 3 weeks ago
★★★★★

Generally fine and we have given more detailed comments to...

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Ratings

Overall
★★★★★

Generally fine and we have given more detailed comments to Liam

Travel consultant
★★★★★
Liam Koehler
Vietnam - Halong Bay - Aerial View - Stock
David
Travelled to
9 months 3 weeks ago
★★★★

Problems with accessing the portal, otherwise 5 star

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Ratings

Overall
★★★★

Problems with accessing the portal, otherwise 5 star

Travel consultant
★★★★★
Dylan Westwood

Very helpful and knowledgeable

Accommodation
★★

Clean and tidy, however expected a balcony and a decent pool at each hotel.

Value for money
★★★★★
Tour of a Vietnamese market with Chef Ai
Allan
Travelled to
10 months 3 weeks ago
★★★★★

Service was top rate, professional & of a high standard

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Ratings

Overall
★★★★★

Service was top rate, professional & of a high standard

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★★

Very high standard

Value for money
★★★★★
Bridge to Mai Chau
Femi Lakeru
Travelled to
9 months 3 weeks ago
★★★★★

Overall we had a wonderful trip and your partner in...

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Ratings

Overall
★★★★★

Overall we had a wonderful trip and your partner in Vietnam EXO Travel did a great job.

Travel consultant
★★★★
Grant Ekelund

Started with Amy Niko Bowinski and ended with Grant Ekelund. Had to push Grant for details nearing the trip start and get him to improve his responsiveness (both in timeliness and thoroughness) which he did.

Accommodation
★★★★

Accomodations were generally very good. The location of the villa at the Fusion Resort in Phu Quoc was magnificent but the room itself had no doors on the bathroom, toilet room or shower. It also had a step down to the bed area which was hazardous as it wasn't easy to get used to. The room at the Hotel Royal Hoi An MGallery was the least desirable on our trip. The bathroom, toilet room and shower being right next to the bed separated by just a curtain was undesirable and unbecoming of a 4/5 star hotel.

Value for money
★★★★
Tour of a Vietnamese market with Chef Ai
Alison Stone
Travelled to
9 months 3 weeks ago
★★★★★

Charlotte listened and understood what we wanted, and delivered

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Ratings

Overall
★★★★★

Charlotte listened and understood what we wanted, and delivered

Travel consultant
★★★★★
Charlotte Bower

Always responded to questions and available when needed

Accommodation
★★★★★

I was expecting something great, but we got the real wow factor when we arrived at every destination

Value for money
★★★★★
Hue imperial gateway
Roger
Travelled to
9 months 3 weeks ago
★★★★★

From our first telephone conversation with Dylan,right through before, during...

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Ratings

Overall
★★★★★

From our first telephone conversation with Dylan,right through before, during and after the srvice has been excellent.

Travel consultant
★★★★★
Dylan Westwood

Dylan has great knowledge of the area, and passes it on with great enthusiasm. Highly recommended.

Accommodation
★★★★★

All the accommodation was of the highest standard. The staff were supberb.

Value for money
★★★★★
Some mountains
Marion
Travelled to
9 months 3 weeks ago
★★★★★

Inside Asia provided a fabulous service. Would definitely use again.

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Ratings

Overall
★★★★★

Inside Asia provided a fabulous service. Would definitely use again.

Travel consultant
★★★★★
Liam Koehler

Liam Koehler was absolutely wonderful. He listened to our specific needs and tailored the whole trip to our requirements. I would definitely ask for Liam's input for any future holidays.

Accommodation
★★★★

I was expecting great accommodation and the package certainly delivered. The red canal was the only hotel which felt a little lacking (new?)...although we had no complaints this was the hotel we least enjoyed.

Value for money
★★★★★
Vietnamese pho
Linh Spearing
Travelled to
11 months 3 weeks ago
★★★★★

Company recommended by a friend. Found service professional, friendly and...

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Ratings

Overall
★★★★★

Company recommended by a friend. Found service professional, friendly and knowledgeable .

Travel consultant
★★★★★
Dylan Westwood

Consultant professional professional and polite. Contactable when needed.