Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 298

Hammock at Ko Samui - Rachel Rykala
Robert L
Travelled to
4 months ago
★★★★★

Our holiday consultant pandered to our every needs. Our much...

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Ratings

Overall
★★★★★

Our holiday consultant pandered to our every needs. Our much delayed Christmas present to my family turned out to be the best experience we have ever enjoyed. Everything worked like clockwork, ALL the guides were knowledgeable, friendly and went out of there way to enhance the experience. Our ages ranged from 13 to 72, but we still took part in fascinating experiences, from kayaking, mountain trekking, cycling and cooking. The family visits were especially fulfilling, they were so welcoming, and went the extra mile to ensure we had the best experience. Accommodation was excellent from hotels to floating tents. Food was also a highlight, helped by suggestions from both the guides, and Inside Asia's, printed guides. A fascinating read in their own right before and after the holiday. I could go on for ever, but suffice it to say, 5 stars all the way. My grandchildren will remember this trip for ever.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always on hand to accommodate all the requests we made, and tailored the holiday to meet all our needs. There was also the inevitable problems owing to Covid, which were handled with speed and professionalism. Thank you Charlotte

Accommodation
★★★★★

Quite an eclectic mix, from hotel, boat, home stays and tents, both land based and floating! Excellent.

Value for money
★★★★★
Information pack
★★★★★
Creamy white Makgeolli rice wine in brown cup with spoon
Robert E
Travelled to
1 month 3 weeks ago
★★★★

A well constructed programme. The driver and guides were excellent.

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Ratings

Overall
★★★★

A well constructed programme. The driver and guides were excellent.

Travel consultant
★★★★
Lachlan Woodland

Lachlan was really helpful no detail was too small.

Accommodation
★★★★

The ANDONG accomodation while very good was in an area that did not cater for tourists and a long way from the centre.

Value for money
★★★★
Information pack
★★★★
Luang Prabang landscape view
Chiam N L
Travelled to
1 month 3 weeks ago
★★★★★

An absolutely positive and fun-filled holiday. We had a wonderful...

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Ratings

Overall
★★★★★

An absolutely positive and fun-filled holiday. We had a wonderful time.

Travel consultant
★★★★★
Liam Koehler

Liam was obviously well versed in his specialist area. He was communicative, keeping us informed at every stage of the booking process, flexible with specific requests and had good suggestions to offer. We also heard from him by email, in the middle of our trip, checking up to make sure everything was running smoothly.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Lady on boat in Mekong Delta
Jaqui S
Travelled to
2 months 1 week ago
★★★★★

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Ratings

Overall
★★★★★

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Travel consultant
★★★★★
Liam Koehler

Thank you Liam! Your knowledge of Vietnam shone through, and we appreciated the special touches to our itinerary (eg taking into account an anniversary).

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Mondulkiri
Lynn R
Travelled to
4 months 3 weeks ago
★★★★★

Amazing trip organised to perfection

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Ratings

Overall
★★★★★

Amazing trip organised to perfection

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★

Would have been excellent except for Pu Long retreat

Value for money
★★★★
Information pack
★★★★
Bohey Dulang Semporna, Sabah
John N S
Travelled to
5 months 2 weeks ago
★★★★★

We had a wonderful trip to Malaysia taking in Peninsula...

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Ratings

Overall
★★★★★

We had a wonderful trip to Malaysia taking in Peninsula and Borneo. Inside Asia walked me through the key decisions, based on our previous travel experience, budget and time. They gave me a lot of pre-travel info and managed changes in itinerary during our trip (hotel not being opened in time post-covid) seamlessly

Travel consultant
★★★★★
Liam Koehler

Liam was very supportive from our initial contact (relatively close to the departure date), through-out pre-travel and on the trip itself. He always chased down answers to our tricky questions and responded quickly and clearly

Accommodation
★★★★★

We had a good mix of 3* city hotels, 'jungle camps' and 4-5* beach hotels. The 3* city hotels were all clean and well presented. The hotel in Ipoh (M boutique) was not central to the restaurant district which was a mistake as we didn't realise it was there. Grab took a long time to load (>5 days to work) so we were stuck in the hotel and the food was average. The other city hotels (KL, Penang and Kuching) were very central and we could walk into the main restaurant/ night-life areas. The jungle camps and wildlife resorts were fabulous and the general trend of higher star hotels towards the end of the holiday was great. The switch of hotel from Gaya Island to Shangri-La Rasa Ria (SLRR) was a real shame, nut unavoidable. SLRR was a 5* hotel about an hour from KK. It was very isolated and we felt trapped in the resort, which was very expensive food-wise compared to everywhere else on the trip. We spent a third of our total budget in these last 4 days. The hotel was lovely, but I would have preferred to have gone back to the Shangri-La Tanjung Aru, where we could have accessed the restaurants in KK and arranged another boat trip

Value for money
★★★★
Information pack
★★★★★
Fortress walls on hill at Suwon at sunset
Kathy W G
Travelled to
6 months 1 week ago
★★★★★

Michael was fantastic, thorough and thoughtful. We could not have...

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Ratings

Overall
★★★★★

Michael was fantastic, thorough and thoughtful. We could not have been happier. The trip was logistically challenging (Korea visas and three covid tests x 4 people) and Michael was completely on top of it. The Seoul local agents we helpful too.

Travel consultant
★★★★★
Michael Trombold

Michael was fantastic and we would happily work with him again

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Thien Mu Pagada in Hue
Carla O
Travelled to
7 months ago
★★★★★

This is my second time booking with InsideAsia tours and...

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Ratings

Overall
★★★★★

This is my second time booking with InsideAsia tours and for the second time, I am extremely happy with the service I received. Our trip was pushed back multiple times due to covid, and when we decided last-minute to change our destination as a result of travel restrictions, the company happily accommodated this. Everyone was so helpful and Liam pulled together an excellent itinerary around Vietnam for us in no time at all. Our trip was phenomenal from start to finish, and my mother describes it as "the holiday of a lifetime". Liam included lots of rural trips and lesser-known spots to avoid the crowds, which suited us down to the ground. I'm honestly already looking at the new South Korea brochure and daydreaming about another trip!

Travel consultant
★★★★★
Liam Koehler

Liam was excellent, and his recommendations suited us down to the ground. He really took our interests and wishes into account and planned a fantastic trip.

Accommodation
★★★★★

All of our accommodation was great, and for the most part exceeded expectations. The only exception was the Sofitel Saigon Plaza, the lobby, restaurant and staff were great but the rooms were quite tired and not what I would expect from a 5* hotel. However we didn't spend much time in the room so we weren't bothered, but someone spending more time in the city might be disappointed.

Value for money
★★★★★
Information pack
★★★★★
Wat Suthat, Bangkok
Alison R
Travelled to
6 months 4 weeks ago
★★★★★

Once again Inside Asia has given us so many wonderful...

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Ratings

Overall
★★★★★

Once again Inside Asia has given us so many wonderful memories.

Travel consultant
★★★★★
Liam Koehler

Liam has now organised three trips for us to Asia and each one has been outstanding. He really knows the area.

Accommodation
★★★★★

Small boutique hotels which offer a real insight in to the culture and food.

Value for money
★★★★★
Information pack
★★★★★
Hanoi street scene
Elaine W
Travelled to
2 years 10 months ago
★★★★★

Accommodations (for the most part) were excellent. Guides were very...

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Ratings

Overall
★★★★★

Accommodations (for the most part) were excellent. Guides were very attentive and knowledgeable.

Travel consultant
★★★★★
Grant Ekelund

Grant was always responsive and helped us design a tour that was perfect for us.

Accommodation
★★★★★

Except the hotel in Bangkok....We thought it was way below the quality of all the other hotels.

Value for money
★★★★★