Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 386

Adam M
Travelled to
3 weeks ago
★★★★★

All arrangements worked well. Advice re where to go when planning g trip also good

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Ratings

Overall
★★★★★

All arrangements worked well. Advice re where to go when planning g trip also good

Travel consultant
★★★★★
Simona Sampaolo

listened to what we wanted .,interests etc. made appropriate suggestions

Accommodation
★★★★

As expected.The one five star hotel we stayed at was very good. Some hotels lack adequate lifts and have to allow extra time

Value for money
★★★★★
Information pack
★★★★★
Waving lucky cat figures
Adam B
Travelled to
2 weeks 6 days ago
★★★★★

Our travel consultant Simona listened to our requirements and put a superb holiday together with seamless travel arrangements and excellent...

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Ratings

Overall
★★★★★

Our travel consultant Simona listened to our requirements and put a superb holiday together with seamless travel arrangements and excellent hotels; all well located with easy access to all the main sites of interest. We had a great time!

Travel consultant
★★★★★
Simona Sampaolo

Simona had first hand experience of the countries we wanted to visit and gave us invaluable advice in helping to build our travel schedule.

Accommodation
★★★★★

Good quality hotels in excellent, central locations....walking distance from all the key sites

Value for money
★★★★★
Information pack
★★★★★
Hands holding cup of green tea
Derrick W
Travelled to
1 month 1 week ago
★★★★★

Our whole trip went like clockwork with train tickets and hotels booked, private guides arranged and clear instructions on how...

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Ratings

Overall
★★★★★

Our whole trip went like clockwork with train tickets and hotels booked, private guides arranged and clear instructions on how to get to hotels and other information. The provision of a mobile wifi was very useful.

Travel consultant
★★★★★
Aaron Boothe

Very helpful at all times and responded quickly to any queries. He made sure that the trip was tailored to our interests and needs.

Accommodation
★★★★

Very pleased with the hotels - we went for third star - with the possible exception of the Hotel Intergate in Hiroshima where the room was just that bit too small for two people with luggage. However, we did very much appreciate that some hotels had very good happy hours. Otherwise I would rate the hotels as excellent as third star hotels.

Value for money
★★★★★
Information pack
★★★★★
People walking through field with Mount Fuji in the background
William M
Travelled to
1 month ago
★★★★★

We were provided with excellent guidance throughout, from initial contact to detailed itinerary and in country support. All members of...

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Ratings

Overall
★★★★★

We were provided with excellent guidance throughout, from initial contact to detailed itinerary and in country support. All members of the team were most helpful.

Travel consultant
★★★★★
Samantha Barrow

Many thanks Sam for pulling together such an excellent trip; we thoroughly enjoyed our trip and are most grateful for your advice and help throughout the planning period.

Accommodation
★★★★★

We were provided with a range of accommodation experiences ranging from local ryokans to western style hotels. With only one exception we were very content with the accommodation provided.

Value for money
★★★★
Information pack
★★★★★
Wooden door entrance to traditional Korean Hanok house
Valentina P
Travelled to
3 weeks 6 days ago
★★★★

Overall the trip was very well planned. Some of the information in the cities guides was not complete and there...

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Ratings

Overall
★★★★

Overall the trip was very well planned. Some of the information in the cities guides was not complete and there was a mix up with a reservation (which was quickly handed), but overall we were happy with many of the suggestions and activities planned. Compared to many travel agencies they always make you feel a valued customer and are very good at giving the experience a personal touch.

Travel consultant
★★★★
Rhian Osborne

Rhian was kind and prompt in assisting us and tailor the trip to our request. There was unfortunately a mix up with a reservation but it was quickly handed.

Accommodation
★★★

The first accommodation (Gracery Hotel Seoul) was excellent and set the standard very high. The traditional stay in Gyeongju was a bit more uncomfortable than what we expected (very noisy, touristic environment, not great bathroom facilities) but it might be because we expected something different and more similar to a Japanese ryokan, which was unfair on our part. The biggest disappointment was the Felix hotel in Busan: staff was rude and unwilling to provide information, the room was dirty (we found an old slipper surrounded by several dust bunnies under the bed, sign that it wasn't cleaned in months at least) and one night the alarm woke us up at 4am, which was very scary, and the only explanation was of "a malfunction". The 9brick hotel back in Seoul was ok and in a nice location, but breakfast was very poor: there were only two choices of food (both with meat) and they didn't have tea, only coffee and hot water (and what's the point of having hot water if you don't have tea bags??), which was weird and quite annoying in a 3 stars hotel.

Value for money
★★★★
Information pack
★★★★
Mekong River scenery - Heritage Line
Sue B
Travelled to
1 month 1 week ago
★★★★★

I would highly recommend Inside Japan and Inside Asia. This is our third trip with them. Their support and advice...

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Ratings

Overall
★★★★★

I would highly recommend Inside Japan and Inside Asia. This is our third trip with them. Their support and advice at the planning stage are excellent. They made suggestions for places to visit that even my Japanese sister in law was impressed with in terms of unusual and unique places to visit. We had a last minute change of arrival airport and they rearranged our pickup with a few hours notice.All arrangements went smoothly, a great company to travel with.

Travel consultant
★★★★★
Samantha Barrow

Sam has been fantastic. She made some great suggestions especially for Japan. She is responsive and helpful at all times.

Accommodation
★★★★

Most hotels were excellent but one really fell below the standard we expect and was very disappointing. This has already been fed back to Sam.

Value for money
★★★★★
Information pack
★★★★★
Kerry G
Travelled to
1 month 1 week ago
★★★★★

This is the second trip we have arranged through InsideAsia. They listen to your interests and requirements and personalise the...

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Ratings

Overall
★★★★★

This is the second trip we have arranged through InsideAsia. They listen to your interests and requirements and personalise the trip. It is reassuring to know that there is always someone available if needed whilst travelling. The knowledge and experience the consultants have enhances the trip and the customer experience.

Travel consultant
★★★★★
Rhian Osborne

Rhian had invaluable knowledge and experience of South Korea, which assisted in making this an amazing trip.

Accommodation
★★★★★

They were all in excellent locations and met our expectations and good quality.

Value for money
★★★★★
Information pack
★★★★★
Cherry blossom along riverside in Tokyo
Lary S
Travelled to
1 month 3 weeks ago
★★★★★

Flexible planning with great attention to detail.

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Ratings

Overall
★★★★★

Flexible planning with great attention to detail.

Travel consultant
★★★★★
Grant Ekelund

Thanks Grant. Very good trip,

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Ornate Gyeongbokgung Palace in Seoul
Wendy J
Travelled to
1 month 1 week ago
★★★★

The trip was meticulously organised by the Travel Consultant (Rhian) and most everything about the trip was enjoyable, and took...

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Ratings

Overall
★★★★

The trip was meticulously organised by the Travel Consultant (Rhian) and most everything about the trip was enjoyable, and took into account that I was a solo female traveller. The arranged tours were interesting and the guides were friendly and knowledgeable. Overall, the entire trip was well worth it!

Travel consultant
★★★★★
Rhian Osborne

Rhian was very attentive to details/requirements of the trip as a solo female traveller and kept in regular contact with me even until my arrival in South Korea. She is very knowledgeable about the country and this helped my enormously with my choices of destinations when planning the trip.

Accommodation
★★★★★

All the hotels and the hanok guesthouse met my expectations and were well situated for each element of my trip.

Value for money
★★★★
Information pack
★★★★★
BTS Bus Stop in beach with white sand in Gangneung South Korea
Julie H
Travelled to
1 month 2 weeks ago
★★★★★

This is our second self directed tour with IAT. The organisation was great and the day tour guides were fantastic

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Ratings

Overall
★★★★★

This is our second self directed tour with IAT. The organisation was great and the day tour guides were fantastic

Travel consultant
★★★★★
Lachlan Woodland

Lachlan was very approachable and replied to our requests quickly

Accommodation
★★★★

The accommodation in Andong was below expectations. The CK hotel wasn’t very good. The room had a shower over the bath with no rails- difficult for older people, the power points weren’t easily accessible / being under a bench, room lighting not accessible from the bed- it was across the room. The mattress was as hard as a rock- very difficult to sleep- it was an ensemble - we wondered if the mattress was upside down with the base on top? The breakfast was ok but the room wasn’t clean- tables not wiped down and it was just not clean in spots where the food was displayed ,particularly the coffee machine and the water machine. I am aware there was only one hotel in the new town of Andong but our guide told us a second has just opened- it might be worth IAT checking it out
The Busan Asti hotel was very convenient to the railway station and a good hotel but eating there was a bit difficult as it is such a busy spot.

Value for money
★★★★★
Information pack
★★★★★