Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 292

Fortress walls on hill at Suwon at sunset
Kathy W G
Travelled to
4 weeks ago
★★★★★

Michael was fantastic, thorough and thoughtful. We could not have...

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Ratings

Overall
★★★★★

Michael was fantastic, thorough and thoughtful. We could not have been happier. The trip was logistically challenging (Korea visas and three covid tests x 4 people) and Michael was completely on top of it. The Seoul local agents we helpful too.

Travel consultant
★★★★★
Michael Trombold

Michael was fantastic and we would happily work with him again

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Thien Mu Pagada in Hue
Carla O
Travelled to
1 month 2 weeks ago
★★★★★

This is my second time booking with InsideAsia tours and...

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Ratings

Overall
★★★★★

This is my second time booking with InsideAsia tours and for the second time, I am extremely happy with the service I received. Our trip was pushed back multiple times due to covid, and when we decided last-minute to change our destination as a result of travel restrictions, the company happily accommodated this. Everyone was so helpful and Liam pulled together an excellent itinerary around Vietnam for us in no time at all. Our trip was phenomenal from start to finish, and my mother describes it as "the holiday of a lifetime". Liam included lots of rural trips and lesser-known spots to avoid the crowds, which suited us down to the ground. I'm honestly already looking at the new South Korea brochure and daydreaming about another trip!

Travel consultant
★★★★★
Liam Koehler

Liam was excellent, and his recommendations suited us down to the ground. He really took our interests and wishes into account and planned a fantastic trip.

Accommodation
★★★★★

All of our accommodation was great, and for the most part exceeded expectations. The only exception was the Sofitel Saigon Plaza, the lobby, restaurant and staff were great but the rooms were quite tired and not what I would expect from a 5* hotel. However we didn't spend much time in the room so we weren't bothered, but someone spending more time in the city might be disappointed.

Value for money
★★★★★
Information pack
★★★★★
Wat Suthat, Bangkok
Alison R
Travelled to
1 month 2 weeks ago
★★★★★

Once again Inside Asia has given us so many wonderful...

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Ratings

Overall
★★★★★

Once again Inside Asia has given us so many wonderful memories.

Travel consultant
★★★★★
Liam Koehler

Liam has now organised three trips for us to Asia and each one has been outstanding. He really knows the area.

Accommodation
★★★★★

Small boutique hotels which offer a real insight in to the culture and food.

Value for money
★★★★★
Information pack
★★★★★
Hanoi street scene
Elaine W
Travelled to
2 years 4 months ago
★★★★★

Accommodations (for the most part) were excellent. Guides were very...

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Ratings

Overall
★★★★★

Accommodations (for the most part) were excellent. Guides were very attentive and knowledgeable.

Travel consultant
★★★★★
Grant Ekelund

Grant was always responsive and helped us design a tour that was perfect for us.

Accommodation
★★★★★

Except the hotel in Bangkok....We thought it was way below the quality of all the other hotels.

Value for money
★★★★★
Night time street scene in Ho Chi Minh City
Stephen
Travelled to
2 years 4 months ago
★★★★★

Planned out very well ensuring you got a good cross...

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Ratings

Overall
★★★★★

Planned out very well ensuring you got a good cross section of the countries culture

Travel consultant
★★★★★
Liam Koehler

Understood what we wanted and provided

Robert
Travelled to
2 years 4 months ago
★★★★★

Generally fine and we have given more detailed comments to...

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Ratings

Overall
★★★★★

Generally fine and we have given more detailed comments to Liam

Travel consultant
★★★★★
Liam Koehler
Vietnam - Halong Bay - Aerial View - Stock
David
Travelled to
2 years 4 months ago
★★★★

Problems with accessing the portal, otherwise 5 star

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Ratings

Overall
★★★★

Problems with accessing the portal, otherwise 5 star

Travel consultant
★★★★★
Dylan Westwood

Very helpful and knowledgeable

Accommodation
★★

Clean and tidy, however expected a balcony and a decent pool at each hotel.

Value for money
★★★★★
Tour of a Vietnamese market with Chef Ai
Allan
Travelled to
2 years 5 months ago
★★★★★

Service was top rate, professional & of a high standard

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Ratings

Overall
★★★★★

Service was top rate, professional & of a high standard

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★★

Very high standard

Value for money
★★★★★
Bridge to Mai Chau
Femi L
Travelled to
2 years 4 months ago
★★★★★

Overall we had a wonderful trip and your partner in...

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Ratings

Overall
★★★★★

Overall we had a wonderful trip and your partner in Vietnam EXO Travel did a great job.

Travel consultant
★★★★
Grant Ekelund

Started with Amy Niko Bowinski and ended with Grant Ekelund. Had to push Grant for details nearing the trip start and get him to improve his responsiveness (both in timeliness and thoroughness) which he did.

Accommodation
★★★★

Accomodations were generally very good. The location of the villa at the Fusion Resort in Phu Quoc was magnificent but the room itself had no doors on the bathroom, toilet room or shower. It also had a step down to the bed area which was hazardous as it wasn't easy to get used to. The room at the Hotel Royal Hoi An MGallery was the least desirable on our trip. The bathroom, toilet room and shower being right next to the bed separated by just a curtain was undesirable and unbecoming of a 4/5 star hotel.

Value for money
★★★★
Tour of a Vietnamese market with Chef Ai
Alison S
Travelled to
2 years 4 months ago
★★★★★

Charlotte listened and understood what we wanted, and delivered

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Ratings

Overall
★★★★★

Charlotte listened and understood what we wanted, and delivered

Travel consultant
★★★★★
Charlotte Bower

Always responded to questions and available when needed

Accommodation
★★★★★

I was expecting something great, but we got the real wow factor when we arrived at every destination

Value for money
★★★★★