Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 270

Mondulkiri
Lynn R
Travelled to
4 weeks 2 days ago
★★★★★

Amazing trip organised to perfection

Read full review

Ratings

Overall
★★★★★

Amazing trip organised to perfection

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★

Would have been excellent except for Pu Long retreat

Value for money
★★★★
Information pack
★★★★
Bohey Dulang Semporna, Sabah
John N S
Travelled to
1 month 3 weeks ago
★★★★★

We had a wonderful trip to Malaysia taking in Peninsula...

Read full review

Ratings

Overall
★★★★★

We had a wonderful trip to Malaysia taking in Peninsula and Borneo. Inside Asia walked me through the key decisions, based on our previous travel experience, budget and time. They gave me a lot of pre-travel info and managed changes in itinerary during our trip (hotel not being opened in time post-covid) seamlessly

Travel consultant
★★★★★
Liam Koehler

Liam was very supportive from our initial contact (relatively close to the departure date), through-out pre-travel and on the trip itself. He always chased down answers to our tricky questions and responded quickly and clearly

Accommodation
★★★★★

We had a good mix of 3* city hotels, 'jungle camps' and 4-5* beach hotels. The 3* city hotels were all clean and well presented. The hotel in Ipoh (M boutique) was not central to the restaurant district which was a mistake as we didn't realise it was there. Grab took a long time to load (>5 days to work) so we were stuck in the hotel and the food was average. The other city hotels (KL, Penang and Kuching) were very central and we could walk into the main restaurant/ night-life areas. The jungle camps and wildlife resorts were fabulous and the general trend of higher star hotels towards the end of the holiday was great. The switch of hotel from Gaya Island to Shangri-La Rasa Ria (SLRR) was a real shame, nut unavoidable. SLRR was a 5* hotel about an hour from KK. It was very isolated and we felt trapped in the resort, which was very expensive food-wise compared to everywhere else on the trip. We spent a third of our total budget in these last 4 days. The hotel was lovely, but I would have preferred to have gone back to the Shangri-La Tanjung Aru, where we could have accessed the restaurants in KK and arranged another boat trip

Value for money
★★★★
Information pack
★★★★★
Fortress walls on hill at Suwon at sunset
Kathy W G
Travelled to
2 months 2 weeks ago
★★★★★

Michael was fantastic, thorough and thoughtful. We could not have...

Read full review

Ratings

Overall
★★★★★

Michael was fantastic, thorough and thoughtful. We could not have been happier. The trip was logistically challenging (Korea visas and three covid tests x 4 people) and Michael was completely on top of it. The Seoul local agents we helpful too.

Travel consultant
★★★★★
Michael Trombold

Michael was fantastic and we would happily work with him again

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Thien Mu Pagada in Hue
Carla O
Travelled to
3 months 1 week ago
★★★★★

This is my second time booking with InsideAsia tours and...

Read full review

Ratings

Overall
★★★★★

This is my second time booking with InsideAsia tours and for the second time, I am extremely happy with the service I received. Our trip was pushed back multiple times due to covid, and when we decided last-minute to change our destination as a result of travel restrictions, the company happily accommodated this. Everyone was so helpful and Liam pulled together an excellent itinerary around Vietnam for us in no time at all. Our trip was phenomenal from start to finish, and my mother describes it as "the holiday of a lifetime". Liam included lots of rural trips and lesser-known spots to avoid the crowds, which suited us down to the ground. I'm honestly already looking at the new South Korea brochure and daydreaming about another trip!

Travel consultant
★★★★★
Liam Koehler

Liam was excellent, and his recommendations suited us down to the ground. He really took our interests and wishes into account and planned a fantastic trip.

Accommodation
★★★★★

All of our accommodation was great, and for the most part exceeded expectations. The only exception was the Sofitel Saigon Plaza, the lobby, restaurant and staff were great but the rooms were quite tired and not what I would expect from a 5* hotel. However we didn't spend much time in the room so we weren't bothered, but someone spending more time in the city might be disappointed.

Value for money
★★★★★
Information pack
★★★★★
Wat Suthat, Bangkok
Alison R
Travelled to
3 months ago
★★★★★

Once again Inside Asia has given us so many wonderful...

Read full review

Ratings

Overall
★★★★★

Once again Inside Asia has given us so many wonderful memories.

Travel consultant
★★★★★
Liam Koehler

Liam has now organised three trips for us to Asia and each one has been outstanding. He really knows the area.

Accommodation
★★★★★

Small boutique hotels which offer a real insight in to the culture and food.

Value for money
★★★★★
Information pack
★★★★★
Hanoi street scene
Elaine W
Travelled to
2 years 6 months ago
★★★★★

Accommodations (for the most part) were excellent. Guides were very...

Read full review

Ratings

Overall
★★★★★

Accommodations (for the most part) were excellent. Guides were very attentive and knowledgeable.

Travel consultant
★★★★★
Grant Ekelund

Grant was always responsive and helped us design a tour that was perfect for us.

Accommodation
★★★★★

Except the hotel in Bangkok....We thought it was way below the quality of all the other hotels.

Value for money
★★★★★
Night time street scene in Ho Chi Minh City
Stephen
Travelled to
2 years 6 months ago
★★★★★

Planned out very well ensuring you got a good cross...

Read full review

Ratings

Overall
★★★★★

Planned out very well ensuring you got a good cross section of the countries culture

Travel consultant
★★★★★
Liam Koehler

Understood what we wanted and provided

Robert
Travelled to
2 years 6 months ago
★★★★★

Generally fine and we have given more detailed comments to...

Read full review

Ratings

Overall
★★★★★

Generally fine and we have given more detailed comments to Liam

Travel consultant
★★★★★
Liam Koehler
Tour of a Vietnamese market with Chef Ai
Allan
Travelled to
2 years 7 months ago
★★★★★

Service was top rate, professional & of a high standard

Read full review

Ratings

Overall
★★★★★

Service was top rate, professional & of a high standard

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★★

Very high standard

Value for money
★★★★★
Bridge to Mai Chau
Femi L
Travelled to
2 years 6 months ago
★★★★★

Overall we had a wonderful trip and your partner in...

Read full review

Ratings

Overall
★★★★★

Overall we had a wonderful trip and your partner in Vietnam EXO Travel did a great job.

Travel consultant
★★★★
Grant Ekelund

Started with Amy Niko Bowinski and ended with Grant Ekelund. Had to push Grant for details nearing the trip start and get him to improve his responsiveness (both in timeliness and thoroughness) which he did.

Accommodation
★★★★

Accomodations were generally very good. The location of the villa at the Fusion Resort in Phu Quoc was magnificent but the room itself had no doors on the bathroom, toilet room or shower. It also had a step down to the bed area which was hazardous as it wasn't easy to get used to. The room at the Hotel Royal Hoi An MGallery was the least desirable on our trip. The bathroom, toilet room and shower being right next to the bed separated by just a curtain was undesirable and unbecoming of a 4/5 star hotel.

Value for money
★★★★