The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.
Displaying 1 - 10 of 21
The trip design was very good. The quality of accomodation was excellent including a stay in a local style accomodation. The tips on what to do in each city was very good.
The use of a data device made the trip really easy especially using the translation app.
Problems with accessing the portal, otherwise 5 star
Everything went according to plan, and when there was aminor issue with check out it was resolved
All good
All very helpful and knowledgeable
The boat trip in Halong Bay was excellent, much better than I had anticipated. The cave trip though was a surprise given it was small and difficult for some people... there were no warnings about this
Everything went well, a brilliant holiday, with no worries or...
We received very good service from Charlotte, she obviously knows...
Inside Asia provided us with a very well organised tour.
Good except we were surprised to be met by a small bus in Danang. We were the only people on it which seemed a bit ridiculous!
They were excellent!
The number of boats cruising Halong Bay was surprising. Everyone wants to see it but it is being spoilt and polluted. The litter and debris in the water was shocking.
The service from Charlotte was very good and also the...
The trip was well organized. We had one little problem...
Yes - one was terrible and one was great.
Overall very easy to work with, accommodating and understanding of...
A very good service. only one slight hick up. we...
Good service overall
We have been there twice and need to travel to other parts of the world.
Overall the cars provided were good. Aircraft standard for all.
Check the English competencies of guides provided. Most were good - satisfactory. A couple difficult to understand.
To much use of plastics which is often thrown as rubbish on the roads
We loved the food, recommendations from your infopack [especially secret garden in Hoi An] plus concierge at the hotels.
Very professional and well organised
Very good
Guides were very knowledgable and punctual. Would have preferred some of the visits on our own as guides seemed to dictate the pace.
The guide took us to a centre on route to Mekong delta. This was a centre for disabled people. We were not sure whether they were paid but seemed on view at all times. Made us feel very uncomfortable with the sweat shop feel of the place.
Experiences were many and varied. Quality of accommodation and food excellent. However overall experience was quite hectic. For example, at the Mekong Delta, we had breakfast at 7 to do a half day guided tour at 8. We returned at 10 to have lunch before being driven back to Ho Chi Minh at 11 to catch a flight at 4 to Siem Reap. Could not eat the 5 course lunch!!
A well constructed programme. The driver and guides were excellent.