Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 20

Vietnam - Halong Bay - Aerial View - Stock
David
Travelled to
11 months 2 weeks ago
★★★★

Problems with accessing the portal, otherwise 5 star

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Ratings

Overall
★★★★

Problems with accessing the portal, otherwise 5 star

Travel consultant
★★★★★
Dylan Westwood

Very helpful and knowledgeable

Accommodation
★★

Clean and tidy, however expected a balcony and a decent pool at each hotel.

Value for money
★★★★★
A longboat paddling through karst landscape in Vietnam
Jill and Joe Walsh
Travelled to
1 year 6 months ago
★★★★

Everything went well, a brilliant holiday, with no worries or...

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Ratings

Overall
★★★★

Everything went well, a brilliant holiday, with no worries or problems

Travel consultant
★★★★★
Dylan Westwood

Dylan responded to our enquiries and amendments quickly and efficiently.

Artisan coffee shop in Saigon
Daphne Turpin
Travelled to
1 year 10 months ago
★★★★

We received very good service from Charlotte, she obviously knows...

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Ratings

Overall
★★★★

We received very good service from Charlotte, she obviously knows her stuff. We had a marvellous experience in Vietnam.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was extremely helpful. The only comment would be that perhaps she didn’t quite match one of our hotels to us. But the hotel let you down.

Accommodation
★★★★

The Essence Hotel in Hanoi wasn’t good. We were given a horrible room and we left and found ourselves another hotel.

Value for money
★★★
Rice farming in Hoi An
chris escott
Travelled to
2 years 1 month ago
★★★★

The service from Charlotte was very good and also the...

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Ratings

Overall
★★★★

The service from Charlotte was very good and also the ground staff were available and friendly.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always available to answer questions on our tour professionaly and in a no-rushed manner which was refreshing.

Vietnam - Halong Bay - Aerial View - Stock
Chiara
Travelled to
2 years 2 months ago
★★★★

The trip was well organized. We had one little problem...

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Ratings

Overall
★★★★

The trip was well organized. We had one little problem and it was sorted out in a very efficient way by the agency. As little issues and problems can arise during a trip abroad, the most important aspect is to be in good hands, and we have been assisted very well during ours, this made a difference.

Travel consultant
★★★★★
Dylan Westwood

Dylan was great - very helpful, understanding and easy to deal with.

Accommodation
★★★★
Value for money
★★★★
Walking along the railway tracks in the back streets of Hanoi
Jessica & Corey van der Wal
Travelled to
2 years 5 months ago
★★★★

Overall very easy to work with, accommodating and understanding of...

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Ratings

Overall
★★★★

Overall very easy to work with, accommodating and understanding of our needs

Travel consultant
★★★★★
Liam Koehler

Helped us move hotels which was great

Sunset Halong bay
rawdon saunders
Travelled to
2 years 11 months ago
★★★★

A very good service. only one slight hick up. we...

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Ratings

Overall
★★★★

A very good service. only one slight hick up. we were told our leaving time from Cat Tien was delayed by an hour, we do not know by whom. when we got to the other side of the ferry there was no car. Eventually a very helpful guy in a tourist booth contacted one of the emergency no's, it would not work for me on my phone, and the car arrived straight away.Another small point there are no cats in the rescue centre, bears, gibbons and several other animals. We enjoyed the visit there.The hotel in Da Lat was quaint, something out of Poirot very Art Deco, but there was some minor problems with electrical connections on the lift and in our room. The breakfast was served downstairs in the hotel, not across the road and was very good.Otherwise excellent trip.

Travel consultant
★★★★★
Charlotte Bower

Very helpful

Nawshrat Dhalla
Travelled to
3 years 2 months ago
★★★★

Good service overall

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Ratings

Overall
★★★★

Good service overall

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★

Upgrade to better rooms if possible as the experience is better and stay much more comfortable.

Value for money
★★★★
A longboat paddling through karst landscape in Vietnam
Mary Brimson
Travelled to
3 years 2 months ago
★★★★

Very professional and well organised

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Ratings

Overall
★★★★

Very professional and well organised

Travel consultant
★★★★★
Liam Koehler

Very good service

Accommodation
★★★★★
Value for money
★★★★
Imperial Hue
Kati Luotonen-Russell
Travelled to
3 years 2 months ago
★★★★

Ok

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Ratings

Overall
★★★★

Ok

Travel consultant
★★★★★
Enfys Maloney

The booklet supplied could be a little more substantial and not like a home printout.

Accommodation
★★★★
Value for money
★★★★