Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 4 of 4

Miyajima in the autumn
James F
Travelled to
6 months ago
★★★

Some very good points but some things rather disappointing.

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Ratings

Overall
★★★

Some very good points but some things rather disappointing.

Travel consultant
★★★★
Lachlan Woodland

The assistance, information and service provided by Lachlan was very good but I felt he was hampered by some of the policies and procedures of InsideAsia/Japan. He willingly answered all of my many questions although I shouldn’t have been required to ask some of those questions. I felt Lachlan was a class above some of the other consultants, certainly the first one allocated to me.

Accommodation
★★★★

All of the accommodation were in excellent locations, most rooms were of a good size and all rooms were clean. Some of the breakfasts could have been better. The Cross Hotel in Kyoto was a highlight.

Value for money
★★★
Information pack
★★★★
Exploring Ho Chi Minh City on the back of a Vespa
Malcolm M
Travelled to
8 years 4 months ago
★★★

The Bassac Boat was excellent. We should have had a third night. The food and service was superb. In fact...

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Ratings

Overall
★★★

The Bassac Boat was excellent. We should have had a third night. The food and service was superb. In fact we couldn't eat all the food offered.. Our guide was excellent as was our waiter.

Travel consultant
★★★★
Charlotte Bower

We were not informed of the excess bagage allowance which would have been a problem as we needed 30kg.

Accommodation
★★★★

Not the best but was well positioned

Value for money
★★★★★
Cycling along the banks of the Thu Bon River near Hoi An
Ann F
Travelled to
9 years 3 months ago
★★★

I was disappointed with the tour when I realised that there were tribes to visit, more animals to study and...

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Ratings

Overall
★★★

I was disappointed with the tour when I realised that there were tribes to visit, more animals to study and parts of the country I could have got special permission to travel in

Travel consultant
★★★★
Tom Weston

Efficient and certain

Accommodation
★★★★★
Value for money
★★★
Mike P
Travelled to
9 years 5 months ago
★★★

I used Inside Vietnam because of a very good experience with Inside Japan but was a little disappointed. In particular...

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Ratings

Overall
★★★

I used Inside Vietnam because of a very good experience with Inside Japan but was a little disappointed. In particular the standard of English of the guides was very low although I appreciate that a party of two will not get the best guides. I also found we were overburdened with guides with not enough free time. The guide for the first half of the trip seemed more interested in having an easy time than trying to give us a good experience. Several places on the itinerary he omitted and when challenged said they were not interesting with just local people and markets. He suggested we might miss the early morning monks alms collecting in Luang Prabang and he tried to persuade us to employ him during our free time, exactly what we wanted to avoid. but the itinerary was good and the hotels better thsn we had expected.

Travel consultant
★★★★
Enfys Huws

A number of minor errors in the documentation

Accommodation
★★★★★
Value for money
★★★★