Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 27

Elephants in Kui Buri National Park, Thailand
Kathleen E
Travelled to
5 months ago
★★★★

The guides were mostly great. There were a number of 'Disneyland-esque' activities that we could have done without. In the...

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Ratings

Overall
★★★★

The guides were mostly great. There were a number of 'Disneyland-esque' activities that we could have done without. In the pre-planning we asked to not have them, yet they were left in. We were told we could negotiate them out with our guide, which didn't happen.

Travel consultant
★★★★★
Grant Ekelund

Grant worked well with us, including what we wanted, and not what we didn't. However, we specifically asked for no Disneyland activities, like the Community Village stupidity that we were forced to endure for 2 days. What a waste of time and money.
Our guide wouldn't take it out even though we were clearly agitated by it. These sorts of inclusions, without ability to remove up front or during, would make us question using InsideAsia again.

Accommodation
★★★★

They were over the top, unnecessarily so, and poorly located.

Value for money
★★★
Information pack
★★
Gibbon at Cardamom Tented Camp in Botum Sakor National Park
Andrew S
5 months ago
★★★★

I had a good experience.

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Ratings

Overall
★★★★

I had a good experience.

Travel consultant
★★★★
Grant Ekelund
Accommodation
★★★

A couple of the hotels i had were not good. For the price i paid, i expected better hotels.

Value for money
★★
Information pack
★★★★
Bowl of vegetables, meat and egg
Christina M
Travelled to
6 months ago
★★★★

Well organised trip, slightly let down by the type of hotels chosen.

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Ratings

Overall
★★★★

Well organised trip, slightly let down by the type of hotels chosen.

Travel consultant
★★★★★
Liam Koehler

Took time to understand what we wanted

Accommodation
★★★

We found the hotels mainly too big and impersonal. The information provided about them was inaccurate as most of them did not really have a restaurant or anywhere to sit in the evenings

Value for money
★★★★
Information pack
★★★★
Monks in orange robes lined up to pray outside wooden temple
Shelly B
Travelled to
10 months 2 weeks ago
★★★★

Our trip went off without any problems. From the drivers to all the people we interacted with, everyone was professional...

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Ratings

Overall
★★★★

Our trip went off without any problems. From the drivers to all the people we interacted with, everyone was professional and always on time. We had a great family vacation due to your detailed planning and some outstanding guides. Thank you.

Travel consultant
★★★★★
Karin Tompkins Takahashi

Excellent communication, available, and always listened to our wants/desires.

Accommodation
★★★★

The PJ Hotel in Seoul was a disappointing stay. As I mentioned to Karin directly, it is quite run down and the rooms were barely clean and the ac didn't work properly. After asking for maintenance, they still couldn't fix the problem. It was quite warm during our nights there and we felt like it wasn't up to the standards most people traveling on this trip would accept. Compared to the The Gate Hotel stays in Japan, there is a huge difference in the quality. I know PJ is centrally located, but surely there are other nicer hotels centrally located, even if more expensive. I think most of your customers would expect a higher class of hotel service.

Value for money
★★★★
Information pack
★★★★★
Large Buddha statue of Bongeunsa Temple looking over Seoul skyline at night
Wendy F
Travelled to
1 year ago
★★★★

Well organised and excellent local guides and drivers.

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Ratings

Overall
★★★★

Well organised and excellent local guides and drivers.

Travel consultant
★★★★★
Liam Koehler

kept us informed of any changes needed etc

Accommodation
★★★★

Rooms in some hotels very small. We upgraded locally at minimal cost - the option could be given at holiday planning stage.

Value for money
★★★★
Information pack
★★★★★
Ho Chi Minh City nightlife
Adam S
Travelled to
1 year ago
★★★★

Superb hotels, well priced and very comfortable; great transport links and good guides! Made it so much easier for a...

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Ratings

Overall
★★★★

Superb hotels, well priced and very comfortable; great transport links and good guides! Made it so much easier for a solo traveller!

Travel consultant
★★★★★
Liam Koehler

Liam was patient, pleasant, engaged, always prompt to respond and very knowledgeable.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★
Creamy white Makgeolli rice wine in brown cup with spoon
Robert E
Travelled to
1 year 6 months ago
★★★★

A well constructed programme. The driver and guides were excellent.

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Ratings

Overall
★★★★

A well constructed programme. The driver and guides were excellent.

Travel consultant
★★★★
Lachlan Woodland

Lachlan was really helpful no detail was too small.

Accommodation
★★★★

The ANDONG accomodation while very good was in an area that did not cater for tourists and a long way from the centre.

Value for money
★★★★
Information pack
★★★★
Vietnam - Halong Bay - Aerial View - Stock
David
Travelled to
4 years 2 months ago
★★★★

Problems with accessing the portal, otherwise 5 star

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Ratings

Overall
★★★★

Problems with accessing the portal, otherwise 5 star

Travel consultant
★★★★★
Dylan Westwood

Very helpful and knowledgeable

Accommodation
★★

Clean and tidy, however expected a balcony and a decent pool at each hotel.

Value for money
★★★★★
A longboat paddling through karst landscape in Ninh Binh in Vietnam
Jill & Joe
Travelled to
4 years 9 months ago
★★★★

Everything went well, a brilliant holiday, with no worries or problems

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Ratings

Overall
★★★★

Everything went well, a brilliant holiday, with no worries or problems

Travel consultant
★★★★★
Dylan Westwood

Dylan responded to our enquiries and amendments quickly and efficiently.

Artisan coffee shop in Saigon
Daphne T
Travelled to
5 years 1 month ago
★★★★

We received very good service from Charlotte, she obviously knows her stuff. We had a marvellous experience in Vietnam.

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Ratings

Overall
★★★★

We received very good service from Charlotte, she obviously knows her stuff. We had a marvellous experience in Vietnam.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was extremely helpful. The only comment would be that perhaps she didn’t quite match one of our hotels to us. But the hotel let you down.

Accommodation
★★★★

The Essence Hotel in Hanoi wasn’t good. We were given a horrible room and we left and found ourselves another hotel.

Value for money
★★★