Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 337

Deer Cave at Mulu National Park
Walter W
Travelled to
2 months 1 week ago
★★★★★

We had a great trip, very well organised, interesting and most enjoyable

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Ratings

Overall
★★★★★

We had a great trip, very well organised, interesting and most enjoyable

Travel consultant
★★★★★
Jon Fisher

Jon was great to deal with and we highly appreciated his recommendations and follow up

Accommodation
★★★★★

Although some of the accommodations were simple all accommodations where very clean and the employees extremely helpful and friendly

Value for money
★★★★★
Information pack
★★★★★
Aerial view of ornate building in middle of roundabout
Rachel I
Travelled to
2 months ago
★★★★★

We had a fantastic trip to South h Korea with our family of five. The guides were outstanding and all...

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Ratings

Overall
★★★★★

We had a fantastic trip to South h Korea with our family of five. The guides were outstanding and all the arrangements/reservations went almost perfectly smoothly.

Travel consultant
★★★★★
Grant Ekelund

Thanks so much. We had a wonderful family vacation.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Red temple roof and Busan Tower in background
Lindsay H
Travelled to
2 months ago
★★★★★

After attempting other tours with other agencies and them falling through, I came in to this with doubts, but turns...

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Ratings

Overall
★★★★★

After attempting other tours with other agencies and them falling through, I came in to this with doubts, but turns out... this was the best vacation I ever went on. All arrangements were made smoothly, the travel book of our schedule was a tremendous help, and the personal tour guides that were arranged were amazing. If (when!) I go back to Asia, I will certainly be using this company. Worth every penny.

Travel consultant
★★★★★
Grant Ekelund

He worked with us to make sure we saw everything we wanted to see. He got back to us timely with any questions we had before our trip occurred.

Accommodation
★★★★

The G8 hotel we stayed in Jung-ju was not as nice as the other hotels. There was no restaurant on site (there was a basic breakfast) but the staff did not seem to like tourists. The other hotels were exceptional.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Cycling in Hue countryside
Carol V
Travelled to
2 months 1 week ago
★★★★★

Easy communication. First class service. The trip Jess put together for us ticked all boxes. We were delighted!

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Ratings

Overall
★★★★★

Easy communication. First class service. The trip Jess put together for us ticked all boxes. We were delighted!

Travel consultant
★★★★★
Jessica Williams

Easy comms. Jess understood our requests and was able to recommend places and accomodation beautifully. She absolutely got us!

Accommodation
★★★★★

We had quite a mixture of accomodation from city hotels to family run boutique set ups. Can't complain about any of them

Value for money
★★★★
Information pack
★★★★★
Tu Duc's Tomb in Hue
Stuart J
Travelled to
★★★★★

We thoroughly enjoyed our trip to Vietnam. We stayed in some lovely locations and enjoyed excellent hotels. Everything was very...

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Ratings

Overall
★★★★★

We thoroughly enjoyed our trip to Vietnam. We stayed in some lovely locations and enjoyed excellent hotels. Everything was very well organised and all went to plan during our holiday.

Travel consultant
★★★★★
Liam Koehler

Very well organised, great communication, great insights on Vietnam to help guide our choices.

Accommodation
★★★★★

We stayed in some lovely hotels. The service at the hotel / accommodation venues was also top notch. Nothing was too much bother.

Value for money
★★★★
Information pack
★★★★★
View of Mai Chau
Margaret C
Travelled to
★★★★★

As first timers in Asia we can't thank Inside Asia enough for arranging a trip that was beyond our expectations...

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Ratings

Overall
★★★★★

As first timers in Asia we can't thank Inside Asia enough for arranging a trip that was beyond our expectations. From first contact and throughout planning your expertise was apparent and reassuring.

Travel consultant
★★★★★
Lien Dam

Lien was a treasure. From our first contact she listened to our ideas and needs and was ready with suggestions for our consideration. Thanks to her expert guidance our trip, the first time we've ventured into Asia, was tailored to our interests and worked like clockwork.

Accommodation
★★★★★

All our accommodation exceeded our expectations. Hotels were always situated to give us easy access to points of interest. Rooms and staff were wonderful. Special mention to Mekong Home...our final experience and such a wonderful setting.

Value for money
★★★★★
Information pack
★★★★★
People walking along sandy beach with skyscrapers of Busan in background
Travelled to
★★★★★

Our trip to South Korea was very well organised with very clear instructions on what we needed to do and...

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Ratings

Overall
★★★★★

Our trip to South Korea was very well organised with very clear instructions on what we needed to do and when. The support before and during the trip was first class and we appreciated the additional information provided in booklets which helped to inform us on what to expect when we were there, where to eat and additional things that we might be interested in doing.

Travel consultant
★★★★★
Rhian Osborne

Rhian was very helpful and responsive. She provided an excellent service which would be very hard for anyone to better.

Accommodation
★★★★

The hotel in Seoul was what you would expect from a four star hotel so no complaints.
Visitors at a more busy time of year might find the lifts in the hotel frustrating but that is well documented in the hotel feedback comments if you look at them...we disregarded those and for us it was not a problem.

Value for money
★★★★★
Information pack
★★★★★
Suwon fortress walls
Barbara M
Travelled to
2 months 2 weeks ago
★★★★★

I needed a solo road trip suitable for an older person and Sora Jang in Brisbane and your ground people...

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Ratings

Overall
★★★★★

I needed a solo road trip suitable for an older person and Sora Jang in Brisbane and your ground people in Korea accommodated my request beautifully.

Travel consultant
★★★★★
Sora Jang

Sora spent many hours designing my tour to suit my needs as an elderly traveller. At the last minute I asked if my 18 year old grandson could be included which meant additional hotel bookings 7 times plus 2 additional internal plane flights. This was all done smoothly and quickly.

Accommodation
★★★★★

no problems anywhere. Four Points by Sheraton in Myeondong, Seoul, where we stayed 8 nights was excellent. The Andong hotel was the least comfortable. The Hanok accommodation on the floor in Gyeongju was interesting. Two nights was enough though!

Value for money
★★★★★
Information pack
★★★★★
Vinai P
Travelled to
★★★★★

Absolutely brilliant trip.

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Ratings

Overall
★★★★★

Absolutely brilliant trip.

Travel consultant
★★★★★
Rhian Osborne

friendlt , efficient , thorough and very well planned trip.

Accommodation
★★★★★

All hotels were in very central locations and of a really good standard.

Value for money
★★★★
Information pack
★★★★★
Lisabeth G
Travelled to
★★★★★

We are luck enough to have traveled quite frequently over the years. This was the first time we have used...

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Ratings

Overall
★★★★★

We are luck enough to have traveled quite frequently over the years. This was the first time we have used Inside Asia and we were very impressed. The service from start to finish was excellent. Our contact (Rhian) helped us plan the trip and kept in touch throughout. Overall the organisation was very sleek and efficient.

Travel consultant
★★★★★
Rhian Osborne
Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★