Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 333

View over Cameron Highlands
Gary J
Traveled to
1 year 6 months ago
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends...

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Ratings

Overall
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends booked on our recommendation - enough said!! We will always use you as long as we are travelling to your area, indeed we only chose Malaysia because you offered it. Everything is spot on from the start of the process to the end of the trip!

Travel consultant
★★★★★
Charlotte Bower

Thank you Charlotte! Charlotte was always available to answer queries, had good suggestions and managed the process professionally and in a friendly manner.

Accommodation
★★★★★

The Liu Men hotel in Malacca and the Campbell Hotel in Penang would be two of our favourite hotels anywhere we've been. The others were also very good.

Value for money
★★★★★
Information pack
★★★★★
Tu Duc's Tomb in Hue
Stuart J
Traveled to
★★★★★

We thoroughly enjoyed our trip to Vietnam. We stayed in some lovely locations and enjoyed excellent hotels. Everything was very...

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Ratings

Overall
★★★★★

We thoroughly enjoyed our trip to Vietnam. We stayed in some lovely locations and enjoyed excellent hotels. Everything was very well organised and all went to plan during our holiday.

Travel consultant
★★★★★
Liam Koehler

Very well organised, great communication, great insights on Vietnam to help guide our choices.

Accommodation
★★★★★

We stayed in some lovely hotels. The service at the hotel / accommodation venues was also top notch. Nothing was too much bother.

Value for money
★★★★
Information pack
★★★★★
View of Mai Chau
Margaret C
Traveled to
★★★★★

As first timers in Asia we can't thank Inside Asia enough for arranging a trip that was beyond our expectations...

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Ratings

Overall
★★★★★

As first timers in Asia we can't thank Inside Asia enough for arranging a trip that was beyond our expectations. From first contact and throughout planning your expertise was apparent and reassuring.

Travel consultant
★★★★★
Lien Dam

Lien was a treasure. From our first contact she listened to our ideas and needs and was ready with suggestions for our consideration. Thanks to her expert guidance our trip, the first time we've ventured into Asia, was tailored to our interests and worked like clockwork.

Accommodation
★★★★★

All our accommodation exceeded our expectations. Hotels were always situated to give us easy access to points of interest. Rooms and staff were wonderful. Special mention to Mekong Home...our final experience and such a wonderful setting.

Value for money
★★★★★
Information pack
★★★★★
People walking along sandy beach with skyscrapers of Busan in background
Traveled to
★★★★★

Our trip to South Korea was very well organised with very clear instructions on what we needed to do and...

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Ratings

Overall
★★★★★

Our trip to South Korea was very well organised with very clear instructions on what we needed to do and when. The support before and during the trip was first class and we appreciated the additional information provided in booklets which helped to inform us on what to expect when we were there, where to eat and additional things that we might be interested in doing.

Travel consultant
★★★★★
Rhian Osborne

Rhian was very helpful and responsive. She provided an excellent service which would be very hard for anyone to better.

Accommodation
★★★★

The hotel in Seoul was what you would expect from a four star hotel so no complaints.
Visitors at a more busy time of year might find the lifts in the hotel frustrating but that is well documented in the hotel feedback comments if you look at them...we disregarded those and for us it was not a problem.

Value for money
★★★★★
Information pack
★★★★★
Suwon fortress walls
Barbara M
Traveled to
1 month 2 weeks ago
★★★★★

I needed a solo road trip suitable for an older person and Sora Jang in Brisbane and your ground people...

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Ratings

Overall
★★★★★

I needed a solo road trip suitable for an older person and Sora Jang in Brisbane and your ground people in Korea accommodated my request beautifully.

Travel consultant
★★★★★
Sora Jang

Sora spent many hours designing my tour to suit my needs as an elderly traveller. At the last minute I asked if my 18 year old grandson could be included which meant additional hotel bookings 7 times plus 2 additional internal plane flights. This was all done smoothly and quickly.

Accommodation
★★★★★

no problems anywhere. Four Points by Sheraton in Myeondong, Seoul, where we stayed 8 nights was excellent. The Andong hotel was the least comfortable. The Hanok accommodation on the floor in Gyeongju was interesting. Two nights was enough though!

Value for money
★★★★★
Information pack
★★★★★
Vinai P
Traveled to
★★★★★

Absolutely brilliant trip.

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Ratings

Overall
★★★★★

Absolutely brilliant trip.

Travel consultant
★★★★★
Rhian Osborne

friendlt , efficient , thorough and very well planned trip.

Accommodation
★★★★★

All hotels were in very central locations and of a really good standard.

Value for money
★★★★
Information pack
★★★★★
Lisabeth G
Traveled to
★★★★★

We are luck enough to have traveled quite frequently over the years. This was the first time we have used...

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Ratings

Overall
★★★★★

We are luck enough to have traveled quite frequently over the years. This was the first time we have used Inside Asia and we were very impressed. The service from start to finish was excellent. Our contact (Rhian) helped us plan the trip and kept in touch throughout. Overall the organisation was very sleek and efficient.

Travel consultant
★★★★★
Rhian Osborne
Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Franz H
Traveled to
★★★★★

Excellent support from local partner agency in the country and always fast and competent responses from both InsideAsia and local...

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Ratings

Overall
★★★★★

Excellent support from local partner agency in the country and always fast and competent responses from both InsideAsia and local partner.

Travel consultant
★★★★★
Simona Sampaolo

Simona provided in-depth expertise reliably and fast and no question/query was too much.

Accommodation
★★★★

As a group of 3 adults, a spacious accommodation was more important to us than we were aware of. The triple rooms in the OceanCruise hotel in Sokcho and the Gloucester on Jeju were a bit too small for us. The suits in the NineTree and Felix by STX and the Novotel were spot on. Gloucester hotel on Jeju was the "odd one out" compared to all other hotels as it has a very "tourist" character and the breakfast buffet was at a much lower standard than at all other hotels.

Value for money
★★★★
Information pack
★★★★★

Photos from the trip

Bowl of Bulgogi beef
Wendy J
Traveled to
★★★★★

InsideAsia planned the perfect trip for our family.

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Ratings

Overall
★★★★★

InsideAsia planned the perfect trip for our family.

Travel consultant
★★★★★
Grant Ekelund

Great demeanor, responsiveness, professionalism.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Cycling in Vietnam countryside
Siobhan T
Traveled to
4 months ago
★★★★★

Fabulous Trip.

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Ratings

Overall
★★★★★

Fabulous Trip.

Travel consultant
★★★★★
Jessica Williams

Trip went as planned with no hiccoughs
Jessica was helpful and responsive to messages prior to our departure.

Accommodation
★★★★★

All
Accomodation was fabulous.
Beautiful rooms and we were updated on arrival to better rooms a few times.
Location of hotels great - very central and within walking distance of restaurants etc

Value for money
★★★★★
Information pack
★★★★★