Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 411

View over Cameron Highlands
Gary J
Traveled to
2 years 4 months ago
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends...

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Ratings

Overall
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends booked on our recommendation - enough said!! We will always use you as long as we are travelling to your area, indeed we only chose Malaysia because you offered it. Everything is spot on from the start of the process to the end of the trip!

Travel consultant
★★★★★
Charlotte Bower

Thank you Charlotte! Charlotte was always available to answer queries, had good suggestions and managed the process professionally and in a friendly manner.

Accommodation
★★★★★

The Liu Men hotel in Malacca and the Campbell Hotel in Penang would be two of our favourite hotels anywhere we've been. The others were also very good.

Value for money
★★★★★
Information pack
★★★★★
A wooden pier over turquoise water in Koh Rong
David A
Traveled to
1 month 1 week ago
★★★★★

Great trip with well balanced itinerary and excellent choice of hotels, excursions and locations to stay.

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Ratings

Overall
★★★★★

Great trip with well balanced itinerary and excellent choice of hotels, excursions and locations to stay.

Travel consultant
★★★★★
Jon Fisher

Jon had a broad knowledge of both countries and helped make the trip fit well with our preferences while influencing our choices of where to stay and how to put together a trip with a good balance of touring and relaxation.

Accommodation
★★★★★

The hotels were generally excellent. It did appear on occasion that rooms allocated were in a noisier part of the hotel or did not have the best view/location. In a similar way the location of our room at the rear of the Ylang boat meant we had the constant noise of the generator.

Value for money
★★★★
Information pack
★★★★
Looking out over the Kampot Pepper Farm
Elizabeth D
1 month 1 week ago
★★★★★

All communication was speedy and helpful. Insider knowledge was a great help. We felt if we were to have a...

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Ratings

Overall
★★★★★

All communication was speedy and helpful. Insider knowledge was a great help. We felt if we were to have a problem it would be sorted quickly. Had complete confidence

Travel consultant
★★★★★
Colin McCord

We started off with Jess and she took a lot of time to get info on what we liked and what we wanted to do and they were both so quick to get back to us when we had queries. Always polite and informative

Accommodation
★★★★★

All the hotels were lovely but we wish we had had longer at the Tam Coc Garden and less in Hanoi. The Orchid Premium was excellent. All staff were friendly and helpful except a couple of waiting staff at the Hoi A Boutique and the receptionist who welcomed us there. Beds were all comfortable and the bed linen good quality. The towels at Pu Luong were a but thin and worn. Locations for all were fine

Value for money
★★★★★
Information pack
★★★★★
Girl in Chiang Mai - Dani Alaez for Unsplash
Terry T
Traveled to
2 months ago
★★★★★

All in all I had a fabulous time. Robyn Duran was great to work with. She listened to what I...

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Ratings

Overall
★★★★★

All in all I had a fabulous time. Robyn Duran was great to work with. She listened to what I had in mind and then offered suggestions to come up with the perfect tour. All arrangements throughout the tour went without a hitch. Even the time a flight was delayed, communication and connections harmed easily and without a hitch. I highly recommend Inside Asia and Robyn if you are planning a trip to Asia!

Travel consultant
★★★★★
Robyn Duran

See my review above

Accommodation
★★★★★

Next time I’d stick with the 4 or 5 star accommodations. The 3 star place was just fine but, after the Indochine Palace, it’s a big difference between 3 to 4 or 5 star places.

Value for money
★★★★★
Information pack
★★★★★
Royal Palace in Phnom Penh
Ian W
1 month 1 week ago
★★★★★

From the moment we called inside Asia their service was superb. Jon Fisher quickly understood what we wanted and put...

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Ratings

Overall
★★★★★

From the moment we called inside Asia their service was superb. Jon Fisher quickly understood what we wanted and put an itinerary together that hit the mark. We have now returned and everything worked on time and as described. We know what excellent service is and so does Jon and that’s what we got.

Travel consultant
★★★★★
Jon Fisher

Thanks Jon as discussed earlier your service has been off the chart and you have been an absolute pleasure to deal with.

Accommodation
★★★★★

Only issue was the room on the river cruise air con would not go below 26 degress and it was the loudest air con we have experienced. So bad I had to put noise cancelling head phones on. I told the boat but nothing was done and could not be moved as boat full…better boats available imo having looked at others

Value for money
★★★★★
Information pack
★★★★★
Sunset from viewpoint in Chumphon
Peter W
Traveled to
1 month 2 weeks ago
★★★★★

Excellent.

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Ratings

Overall
★★★★★

Excellent.

Travel consultant
★★★★★
Jon Fisher

Excellent communication.

Accommodation
★★★★★

Hotels were very well chosen, very friendly and comfortable.

Value for money
★★★★★
Information pack
★★★★★
Andrew B
Traveled to
1 month 2 weeks ago
★★★★★

Good hotels in great locations, all pickups and transfers worked like clockwork. Guides very knowledgeable. Tour was designed exactly to...

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Ratings

Overall
★★★★★

Good hotels in great locations, all pickups and transfers worked like clockwork. Guides very knowledgeable. Tour was designed exactly to our needs

Travel consultant
★★★★★
Jon Fisher

Thanks for all the help

Accommodation
★★★★★

Good hotels in excellent locations

Value for money
★★★★★
Information pack
★★★★★
Botum Sakor
Kevin D
Traveled to
3 months ago
★★★★★

You never know how good a company is until after you've experienced them. We were very happy with the service...

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Ratings

Overall
★★★★★

You never know how good a company is until after you've experienced them. We were very happy with the service provided by Inside Asia and the fantastic bespoke trip they put together.

Travel consultant
★★★★★
Rhys Dedden

Rhys put together a fantastic trip for us with good attention to detail.

Accommodation
★★★★

Please refer to email sent to Rhys

Value for money
★★★★
Information pack
★★★★
Phnom Tnout
Fiona M
Traveled to
4 months 3 weeks ago
★★★★★

This is the second time we've travelled with Inside Asia/Japan. The information and itinerary were excellent. The choice of accommodation...

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Ratings

Overall
★★★★★

This is the second time we've travelled with Inside Asia/Japan. The information and itinerary were excellent. The choice of accommodation and guides likewise. As well as covering the obvious places to visit they also helped us find more unusual and off the beaten track places. Thoroughly recommend travelling with them.

Travel consultant
★★★★★
Rhys Dedden

Thorough and helpful, and quick to answer any queries.

Accommodation
★★★★
Value for money
★★★★
Information pack
★★★★★
Vietnamese food
Aidan P
Traveled to
3 months ago
★★★★★

Jon understood what we were looking for in our Vietnam trip and organised the trip perfectly from the hotels to...

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Ratings

Overall
★★★★★

Jon understood what we were looking for in our Vietnam trip and organised the trip perfectly from the hotels to the tours.

Travel consultant
★★★★★
Jon Fisher

Hi Jon,

Thank you for organising our Vietnam trip. The hotels and tours that you chose exactly matched what we wanted so we could not be more pleased.

Best regards

Aidan

Accommodation
★★★★★

Each of the hotels were the perfect choice for us Antara Hoi An, Hotel des Arts in Saigon and Chen Sea Resort in Phu Quoc

Value for money
★★★★★
Information pack
★★★★★