Our story, people and commitment
We are a business built on a passion for travel, but running a good company means so much more than just exemplary service. It's been two decades since we took our very first customers out on the road and we know that time never stands still. As important as keeping our destination knowledge fresh is making sure our business is run with compassion.
We're incredibly proud of how many customers we've delighted over all those years - your postcards are on our office walls and we read out your reviews in our team meetings. Planning someone's trip means getting to know them incredibly well and the feedback of thousands of travellers keeps making us ever better. So if you choose to build a trip with us, you're also tapping into the ideas developed with others over all those years. It makes us a little choked to think about it.
We have offices in Bristol UK, Broomfield USA and Brisbane Australia now and working for our company has seen people move continent, get married and find whole new careers. Timezone challenges aside, we love the inspiration we get from colleagues all over the world.
When we started our business way back in the year 2000, it was to share what we love about Asia with as many people as possible. Two decades and thousands of trips later, that’s still at the heart of why we do what we do — but we’ve learned a few things along the way.
For a start, we’ve discovered that planning the perfect holiday is a collaborative process. You come to us with your ideas, and we use our expertise to take it to the next level — adding a bit here, cutting a bit there, and adding a huge dose of enthusiasm at every stage. Asia’s always changing, and every customer is different. That’s why the process never gets old, and we still genuinely love what we do.
We started out as two guys working out of a bedroom in Bristol, and grew to become a company of over 200 people all around the world. Luckily it wasn’t hard to find people as enthusiastic about Asia as we are — because without them, there’d be no us. They’re the ones who turn your ideas into incredible trips, supporting you from start to finish, giving you honest, opinionated advice, and generally injecting personality into a process that could otherwise feel generic.
And it's not just about the people who work for us. We have spent decades building partnerships in Asia with some of the most charismatic and interesting people we've ever met. Whether they're guides, historians, chefs, architects or conservationists, we trust each and every one of them to bring your trip to life.
We’ve also come to realise that the greatest holidays are the ones that give back. We’ve never been shy about acknowledging the environmental impact of the travel industry, and we firmly believe that it’s our responsibility to change it. That’s why all our trips booked from January 2021 will be carbon-positive, and we work with communities across Asia to protect and rebuild the natural environment. It means that when you work with us, you know you’re making a positive impact.