Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 351

Ho Chi Minh City at night
Rebecca S
Travelled to
1 year 11 months ago
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked...

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Ratings

Overall
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked with us to ensure our trip reflected our travel style, and created special moments throughout. The itinerary was carefully thought through and well balanced - a combination of active adventure, under-the-radar foodie experiences, and moments of relaxation. Their team both in-office and on-the-ground are true experts. We are InsideAsia Tours travelers for life, I can't imagine traveling with anyone else.

Travel consultant
★★★★★
Amy Tadehara

Thank you for everything, Amy! You were an incredible support throughout the process and an integral part of making our honeymoon so special. We felt "heard" and taken care of the entire time.

Accommodation
★★★★★

We loved all the hotels except the Azerai in Hue, it was a bit dated.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Adam M
Travelled to
3 weeks 1 day ago
★★★★★

All arrangements worked well. Advice re where to go when planning g trip also good

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Ratings

Overall
★★★★★

All arrangements worked well. Advice re where to go when planning g trip also good

Travel consultant
★★★★★
Simona Sampaolo

listened to what we wanted .,interests etc. made appropriate suggestions

Accommodation
★★★★

As expected.The one five star hotel we stayed at was very good. Some hotels lack adequate lifts and have to allow extra time

Value for money
★★★★★
Information pack
★★★★★
Waving lucky cat figures
Adam B
Travelled to
3 weeks ago
★★★★★

Our travel consultant Simona listened to our requirements and put a superb holiday together with seamless travel arrangements and excellent...

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Ratings

Overall
★★★★★

Our travel consultant Simona listened to our requirements and put a superb holiday together with seamless travel arrangements and excellent hotels; all well located with easy access to all the main sites of interest. We had a great time!

Travel consultant
★★★★★
Simona Sampaolo

Simona had first hand experience of the countries we wanted to visit and gave us invaluable advice in helping to build our travel schedule.

Accommodation
★★★★★

Good quality hotels in excellent, central locations....walking distance from all the key sites

Value for money
★★★★★
Information pack
★★★★★
Hands holding cup of green tea
Derrick W
Travelled to
1 month 1 week ago
★★★★★

Our whole trip went like clockwork with train tickets and hotels booked, private guides arranged and clear instructions on how...

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Ratings

Overall
★★★★★

Our whole trip went like clockwork with train tickets and hotels booked, private guides arranged and clear instructions on how to get to hotels and other information. The provision of a mobile wifi was very useful.

Travel consultant
★★★★★
Aaron Boothe

Very helpful at all times and responded quickly to any queries. He made sure that the trip was tailored to our interests and needs.

Accommodation
★★★★

Very pleased with the hotels - we went for third star - with the possible exception of the Hotel Intergate in Hiroshima where the room was just that bit too small for two people with luggage. However, we did very much appreciate that some hotels had very good happy hours. Otherwise I would rate the hotels as excellent as third star hotels.

Value for money
★★★★★
Information pack
★★★★★
People walking through field with Mount Fuji in the background
William M
Travelled to
1 month ago
★★★★★

We were provided with excellent guidance throughout, from initial contact to detailed itinerary and in country support. All members of...

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Ratings

Overall
★★★★★

We were provided with excellent guidance throughout, from initial contact to detailed itinerary and in country support. All members of the team were most helpful.

Travel consultant
★★★★★
Samantha Barrow

Many thanks Sam for pulling together such an excellent trip; we thoroughly enjoyed our trip and are most grateful for your advice and help throughout the planning period.

Accommodation
★★★★★

We were provided with a range of accommodation experiences ranging from local ryokans to western style hotels. With only one exception we were very content with the accommodation provided.

Value for money
★★★★
Information pack
★★★★★
Mekong River scenery - Heritage Line
Sue B
Travelled to
1 month 2 weeks ago
★★★★★

I would highly recommend Inside Japan and Inside Asia. This is our third trip with them. Their support and advice...

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Ratings

Overall
★★★★★

I would highly recommend Inside Japan and Inside Asia. This is our third trip with them. Their support and advice at the planning stage are excellent. They made suggestions for places to visit that even my Japanese sister in law was impressed with in terms of unusual and unique places to visit. We had a last minute change of arrival airport and they rearranged our pickup with a few hours notice.All arrangements went smoothly, a great company to travel with.

Travel consultant
★★★★★
Samantha Barrow

Sam has been fantastic. She made some great suggestions especially for Japan. She is responsive and helpful at all times.

Accommodation
★★★★

Most hotels were excellent but one really fell below the standard we expect and was very disappointing. This has already been fed back to Sam.

Value for money
★★★★★
Information pack
★★★★★
Kerry G
Travelled to
1 month 1 week ago
★★★★★

This is the second trip we have arranged through InsideAsia. They listen to your interests and requirements and personalise the...

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Ratings

Overall
★★★★★

This is the second trip we have arranged through InsideAsia. They listen to your interests and requirements and personalise the trip. It is reassuring to know that there is always someone available if needed whilst travelling. The knowledge and experience the consultants have enhances the trip and the customer experience.

Travel consultant
★★★★★
Rhian Osborne

Rhian had invaluable knowledge and experience of South Korea, which assisted in making this an amazing trip.

Accommodation
★★★★★

They were all in excellent locations and met our expectations and good quality.

Value for money
★★★★★
Information pack
★★★★★
Cherry blossom along riverside in Tokyo
Lary S
Travelled to
1 month 3 weeks ago
★★★★★

Flexible planning with great attention to detail.

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Ratings

Overall
★★★★★

Flexible planning with great attention to detail.

Travel consultant
★★★★★
Grant Ekelund

Thanks Grant. Very good trip,

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
BTS Bus Stop in beach with white sand in Gangneung South Korea
Julie H
Travelled to
1 month 2 weeks ago
★★★★★

This is our second self directed tour with IAT. The organisation was great and the day tour guides were fantastic

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Ratings

Overall
★★★★★

This is our second self directed tour with IAT. The organisation was great and the day tour guides were fantastic

Travel consultant
★★★★★
Lachlan Woodland

Lachlan was very approachable and replied to our requests quickly

Accommodation
★★★★

The accommodation in Andong was below expectations. The CK hotel wasn’t very good. The room had a shower over the bath with no rails- difficult for older people, the power points weren’t easily accessible / being under a bench, room lighting not accessible from the bed- it was across the room. The mattress was as hard as a rock- very difficult to sleep- it was an ensemble - we wondered if the mattress was upside down with the base on top? The breakfast was ok but the room wasn’t clean- tables not wiped down and it was just not clean in spots where the food was displayed ,particularly the coffee machine and the water machine. I am aware there was only one hotel in the new town of Andong but our guide told us a second has just opened- it might be worth IAT checking it out
The Busan Asti hotel was very convenient to the railway station and a good hotel but eating there was a bit difficult as it is such a busy spot.

Value for money
★★★★★
Information pack
★★★★★
Thatched homes in Shirakawago
Wendy M
Travelled to
1 month 3 weeks ago
★★★★★

We used Inside Japan Tours to coordinate our independent travel in September 2024 to Japan and South Korea as we...

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Ratings

Overall
★★★★★

We used Inside Japan Tours to coordinate our independent travel in September 2024 to Japan and South Korea as we prefer not to do group tours. We were provided with excellent advice and detailed information for our entire itinerary. The hotels booked were all great, clean and comfortable and the private tour guides for our city tours were excellent. They also provided us with mobile WIFI devices to use during our travel, delivered to our first hotel then returned at the airport when we departed. They booked all our train tickets between cities and also provided us with pre-loaded travel cards for tap on/tap off on subways and buses. For anyone thinking about traveling to Japan or South Korea, I highly recommend Inside Japan Tours and in particular our agent Sora Jang.

Travel consultant
★★★★★
Sora Jang

From the moment I contacted Sora about our plans to visit Japan and South Korea she took the time to understand our preferences and delivered an itinerary that balanced cultural experiences with must-see landmarks. Every detail was thoughtfully arranged from accommodation, transportation and tours, giving us the confidence to travel independently around the two countries. She was very responsive to queries and I highly recommend her service.

Accommodation
★★★★

All accommodation booked met our expectations.

Value for money
★★★★★
Information pack
★★★★★