Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 303

Ho Chi Minh City at night
Rebecca S
Travelled to
10 months 3 weeks ago
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked...

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Ratings

Overall
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked with us to ensure our trip reflected our travel style, and created special moments throughout. The itinerary was carefully thought through and well balanced - a combination of active adventure, under-the-radar foodie experiences, and moments of relaxation. Their team both in-office and on-the-ground are true experts. We are InsideAsia Tours travelers for life, I can't imagine traveling with anyone else.

Travel consultant
★★★★★
Amy Tadehara

Thank you for everything, Amy! You were an incredible support throughout the process and an integral part of making our honeymoon so special. We felt "heard" and taken care of the entire time.

Accommodation
★★★★★

We loved all the hotels except the Azerai in Hue, it was a bit dated.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Girl wearing traditional Korean dress
Anne R
Travelled to
4 weeks ago
★★★★★

Our trip was designed specifically to suit our needs and nothing was too much trouble. I always had an almost...

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Ratings

Overall
★★★★★

Our trip was designed specifically to suit our needs and nothing was too much trouble. I always had an almost immediate response to my emails. Transfers and guides arrived with precision timing and the information given before travelling was very helpful.

Travel consultant
★★★★★
Liam Koehler

Liam was very helpful in offering advice and suggestions and he always responded to my emails ASAP.

Accommodation
★★★★★

Accommodation was always chosen with easy reach of places of interest and also public transport.

Value for money
★★★★
Chris R
Travelled to
2 weeks 3 days ago
★★★★★

Inside Asia arranged a perfectly balanced itinerary for us to experience the highlights of Korea, both guided and independently.

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Ratings

Overall
★★★★★

Inside Asia arranged a perfectly balanced itinerary for us to experience the highlights of Korea, both guided and independently.

Travel consultant
★★★★★
Samantha Barrow

Sam was brilliant throughout the process - even when things didn't quite go to plan (airlines suddenly changing their booking deadlines is not great but she handled this well with us!).

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★

Photos from the trip

Long boats on lake
Sital G
Travelled to
1 month 2 weeks ago
★★★★★

From the initial contact to the actual holiday itself, the service provided was impeccable. Everything was as described and as...

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Ratings

Overall
★★★★★

From the initial contact to the actual holiday itself, the service provided was impeccable. Everything was as described and as a family with two young children - we had the most incredible tailor-made holiday.

Travel consultant
★★★★★
Liam Koehler

Liam provided an outstanding service from the outset - he took the time to listen to what we wanted from our holiday and provided a couple of options, with very honest views on what we could expect. Based on his experiences, we were able to plan an absolutely incredible holiday in Borneo, travelling to different parts of the country, and really experiencing life in Borneo.

Accommodation
★★★★

Pullman Kuching - Excellent location and amazing views. The rooms could have been cleaned slightly better - but the hotel addressed any issued really well.
Nanga Sumpa Lodge - Incredible, basic facilities but exactly as described.
Mulu Marriott Resort & Spa - Beautiful resort in the most stunning setting.
Shangri-La Rasa Ria - Amazing hotel with exceptional facilities. Staff were lovely but the service didn't always feel '5' star e.g. had to queue for the buffet dinner to be seated. Overall really nice.

Value for money
★★★★
Information pack
★★★★★
Ornate temple surrounded by trees
Ramon-andrew T
Travelled to
3 months 1 week ago
★★★★★

The trip is great overall, but with just a few misunderstanding. 1st the driver for pick up made a mistake...

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Ratings

Overall
★★★★★

The trip is great overall, but with just a few misunderstanding. 1st the driver for pick up made a mistake on getting to the wrong terminal. 2nd, the hotel at check in did not understand I got a welcome package and wifi devices, but they apologized when I spoke to the emergency number. The tour guide that was arranged was great and prompt. The guide gave interesting stories and animated. They made up for the trouble by giving me a free lunch. The train tickets were detailed. 20K won of t money card is great overall, but at least 25K could be better. The food BBQ tour is great. The hotel location is awesome near the subway. If I were to do it again, I would choose inside asia. A big thanks to grant for putting together this trip.

Travel consultant
★★★★★
Grant Ekelund

I would like to thanks Grant for making this trip overall amazing. You made my trip to Korea amazing and unforgettable. Everything was easy to understand and planned.

Accommodation
★★★★

The accommodation is great overall. Near subway and many restaurants.

Value for money
★★★★★
Information pack
★★★★★
Bryony C
Travelled to
4 months 1 week ago
★★★★★

A fascinating and very rewarding trip that was carefully and meticulously planned by our knowledgeable and thoughtful consultant.

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Ratings

Overall
★★★★★

A fascinating and very rewarding trip that was carefully and meticulously planned by our knowledgeable and thoughtful consultant.

Travel consultant
★★★★★
Liam Koehler

Liam assisted us to plan a truly memorable trip. His knowledge and his understanding of our interests were evident in every aspect of our travels, from carefully chosen accommodation to suggested places to visit (and avoid) and how long to spend there including the best time of day and the best months to avoid crowds.

Accommodation
★★★★★

We particularly enjoyed our time staying at Avana Retreat in Mai Chau and Phum Baitang in Siem Reap - both were peaceful locations that were working closely with local communities and taking considerable care with the surrounding environment.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Red lantern over entrance to Asakusa
Peter D
Travelled to
4 months ago
★★★★★

Overall an excellent trip, very well prepared and delivered as we wanted

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Ratings

Overall
★★★★★

Overall an excellent trip, very well prepared and delivered as we wanted

Travel consultant
★★★★★
Holly Brown

Knowledgeable, very helpful and very patient!

Accommodation
★★★★★

I think the choice of hotel in Tokyo could be improved (the breakfast was by far the poorest of the trip). I also think the L7 in Gangnam Seoul was not up to the standard of the Ryse Seoul

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Phnom Sampeau pagoda at Battambang
Jason W
Travelled to
4 months 2 weeks ago
★★★★★

The experience with Inside Asia was perfectly planned and executed. We had multiple stops in Vietnam and Cambodia and each...

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Ratings

Overall
★★★★★

The experience with Inside Asia was perfectly planned and executed. We had multiple stops in Vietnam and Cambodia and each handover from one city to another was seamless as was the transportation, hotels and tours.

Travel consultant
★★★★★
Grant Ekelund

Grant was very easy to work with and a wealth of knowledge. His suggested changes (additions and subtractions) to our itinerary were right on and the accommodation recommendations exceeded our expectations in almost every stop.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Statue at Bongeunsa Temple in Seoul
Robin C
Travelled to
5 months ago
★★★★★

Overall 5 star service from initial planning to landing back home.

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Ratings

Overall
★★★★★

Overall 5 star service from initial planning to landing back home.

Travel consultant
★★★★★
Liam Koehler

Overall 5 star service from initial planning to landing back home.

Accommodation
★★★★★

5 and 4 star

Value for money
★★★★
Information pack
★★★★★
Mark C O’Flaherty Telegraph Journalist
Anthony H
Travelled to
4 months 3 weeks ago
★★★★★

InsideAsia provided exactly what we wanted and really listened to us.

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Ratings

Overall
★★★★★

InsideAsia provided exactly what we wanted and really listened to us.

Travel consultant
★★★★★
Liam Koehler

Liam understood exactly what we wanted to get out of our trip and provided suggestions that we would never have thought of, which turned into highlights. He also suggested that we go in May instead of January, when it would be quieter and we benefitted from good weather.

Accommodation
★★★★★

All of our hotels and our cruise ship were luxurious.

Value for money
★★★★
Information pack
★★★★★