Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 372

Ho Chi Minh City at night
Rebecca S
Travelled to
1 year 8 months ago
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked...

Read full review

Ratings

Overall
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked with us to ensure our trip reflected our travel style, and created special moments throughout. The itinerary was carefully thought through and well balanced - a combination of active adventure, under-the-radar foodie experiences, and moments of relaxation. Their team both in-office and on-the-ground are true experts. We are InsideAsia Tours travelers for life, I can't imagine traveling with anyone else.

Travel consultant
★★★★★
Amy Tadehara

Thank you for everything, Amy! You were an incredible support throughout the process and an integral part of making our honeymoon so special. We felt "heard" and taken care of the entire time.

Accommodation
★★★★★

We loved all the hotels except the Azerai in Hue, it was a bit dated.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Large stone monument in middle of fenced off area
Claudia A
Travelled to
1 month 4 weeks ago
★★★★★

The experience of being in South Korea was amazing! All expectations were fulfilled.

Read full review

Ratings

Overall
★★★★★

The experience of being in South Korea was amazing! All expectations were fulfilled.

Travel consultant
★★★★★
Rhian Osborne

Rhian was very helpful re my choices of towns and experiences that I wanted.
Gave more ideias and was very patient in all my requests.
As an agent, I would like to have her help again. Rhian was 5 stars

Accommodation
★★★★★

All accommodation provided was amazing.
No complaints in any of them.
Location well chosen and staff helpful and kind.

Value for money
★★★★★
Information pack
★★★★★
Seoul skyline at dusk
Ian H
Travelled to
1 month 4 weeks ago
★★★★★

Fantastic service. All questions answered promptly. Excellent itinerary.

Read full review

Ratings

Overall
★★★★★

Fantastic service. All questions answered promptly.
Excellent itinerary.

Travel consultant
★★★★★
Rhian Osborne

Excellent service, prompt responses to any questions/queries.
Contacted when she said she would, good follow up.
Delivered just what we wanted.
Great telephone manner.
Have already passed her derails to a prospective customer.

Accommodation
★★★★★

As we expected, well placed relative to sites, restaurants etc.

Value for money
★★★★★
Information pack
★★★★★
Deer Cave at Mulu National Park
Walter W
Travelled to
3 months ago
★★★★★

We had a great trip, very well organised, interesting and most enjoyable

Read full review

Ratings

Overall
★★★★★

We had a great trip, very well organised, interesting and most enjoyable

Travel consultant
★★★★★
Jon Fisher

Jon was great to deal with and we highly appreciated his recommendations and follow up

Accommodation
★★★★★

Although some of the accommodations were simple all accommodations where very clean and the employees extremely helpful and friendly

Value for money
★★★★★
Information pack
★★★★★
Aerial view of ornate building in middle of roundabout
Rachel I
Travelled to
3 months ago
★★★★★

We had a fantastic trip to South h Korea with our family of five. The guides were outstanding and all...

Read full review

Ratings

Overall
★★★★★

We had a fantastic trip to South h Korea with our family of five. The guides were outstanding and all the arrangements/reservations went almost perfectly smoothly.

Travel consultant
★★★★★
Grant Ekelund

Thanks so much. We had a wonderful family vacation.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Red temple roof and Busan Tower in background
Lindsay H
Travelled to
3 months ago
★★★★★

After attempting other tours with other agencies and them falling through, I came in to this with doubts, but turns...

Read full review

Ratings

Overall
★★★★★

After attempting other tours with other agencies and them falling through, I came in to this with doubts, but turns out... this was the best vacation I ever went on. All arrangements were made smoothly, the travel book of our schedule was a tremendous help, and the personal tour guides that were arranged were amazing. If (when!) I go back to Asia, I will certainly be using this company. Worth every penny.

Travel consultant
★★★★★
Grant Ekelund

He worked with us to make sure we saw everything we wanted to see. He got back to us timely with any questions we had before our trip occurred.

Accommodation
★★★★

The G8 hotel we stayed in Jung-ju was not as nice as the other hotels. There was no restaurant on site (there was a basic breakfast) but the staff did not seem to like tourists. The other hotels were exceptional.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Cycling in Hue countryside
Carol V
Travelled to
3 months 1 week ago
★★★★★

Easy communication. First class service. The trip Jess put together for us ticked all boxes. We were delighted!

Read full review

Ratings

Overall
★★★★★

Easy communication. First class service. The trip Jess put together for us ticked all boxes. We were delighted!

Travel consultant
★★★★★
Jessica Williams

Easy comms. Jess understood our requests and was able to recommend places and accomodation beautifully. She absolutely got us!

Accommodation
★★★★★

We had quite a mixture of accomodation from city hotels to family run boutique set ups. Can't complain about any of them

Value for money
★★★★
Information pack
★★★★★
Tu Duc's Tomb in Hue
Stuart J
Travelled to
★★★★★

We thoroughly enjoyed our trip to Vietnam. We stayed in some lovely locations and enjoyed excellent hotels. Everything was very...

Read full review

Ratings

Overall
★★★★★

We thoroughly enjoyed our trip to Vietnam. We stayed in some lovely locations and enjoyed excellent hotels. Everything was very well organised and all went to plan during our holiday.

Travel consultant
★★★★★
Liam Koehler

Very well organised, great communication, great insights on Vietnam to help guide our choices.

Accommodation
★★★★★

We stayed in some lovely hotels. The service at the hotel / accommodation venues was also top notch. Nothing was too much bother.

Value for money
★★★★
Information pack
★★★★★
View of Mai Chau
Margaret C
Travelled to
★★★★★

As first timers in Asia we can't thank Inside Asia enough for arranging a trip that was beyond our expectations...

Read full review

Ratings

Overall
★★★★★

As first timers in Asia we can't thank Inside Asia enough for arranging a trip that was beyond our expectations. From first contact and throughout planning your expertise was apparent and reassuring.

Travel consultant
★★★★★
Lien Dam

Lien was a treasure. From our first contact she listened to our ideas and needs and was ready with suggestions for our consideration. Thanks to her expert guidance our trip, the first time we've ventured into Asia, was tailored to our interests and worked like clockwork.

Accommodation
★★★★★

All our accommodation exceeded our expectations. Hotels were always situated to give us easy access to points of interest. Rooms and staff were wonderful. Special mention to Mekong Home...our final experience and such a wonderful setting.

Value for money
★★★★★
Information pack
★★★★★
People walking along sandy beach with skyscrapers of Busan in background
Travelled to
★★★★★

Our trip to South Korea was very well organised with very clear instructions on what we needed to do and...

Read full review

Ratings

Overall
★★★★★

Our trip to South Korea was very well organised with very clear instructions on what we needed to do and when. The support before and during the trip was first class and we appreciated the additional information provided in booklets which helped to inform us on what to expect when we were there, where to eat and additional things that we might be interested in doing.

Travel consultant
★★★★★
Rhian Osborne

Rhian was very helpful and responsive. She provided an excellent service which would be very hard for anyone to better.

Accommodation
★★★★

The hotel in Seoul was what you would expect from a four star hotel so no complaints.
Visitors at a more busy time of year might find the lifts in the hotel frustrating but that is well documented in the hotel feedback comments if you look at them...we disregarded those and for us it was not a problem.

Value for money
★★★★★
Information pack
★★★★★