Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 362

Ho Chi Minh City at night
Rebecca S
Travelled to
1 year 5 months ago
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked...

Read full review

Ratings

Overall
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked with us to ensure our trip reflected our travel style, and created special moments throughout. The itinerary was carefully thought through and well balanced - a combination of active adventure, under-the-radar foodie experiences, and moments of relaxation. Their team both in-office and on-the-ground are true experts. We are InsideAsia Tours travelers for life, I can't imagine traveling with anyone else.

Travel consultant
★★★★★
Amy Tadehara

Thank you for everything, Amy! You were an incredible support throughout the process and an integral part of making our honeymoon so special. We felt "heard" and taken care of the entire time.

Accommodation
★★★★★

We loved all the hotels except the Azerai in Hue, it was a bit dated.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Vinai P
Travelled to
★★★★★

Absolutely brilliant trip.

Read full review

Ratings

Overall
★★★★★

Absolutely brilliant trip.

Travel consultant
★★★★★
Rhian Osborne

friendlt , efficient , thorough and very well planned trip.

Accommodation
★★★★★

All hotels were in very central locations and of a really good standard.

Value for money
★★★★
Information pack
★★★★★
Lisabeth G
Travelled to
★★★★★

We are luck enough to have traveled quite frequently over the years. This was the first time we have used...

Read full review

Ratings

Overall
★★★★★

We are luck enough to have traveled quite frequently over the years. This was the first time we have used Inside Asia and we were very impressed. The service from start to finish was excellent. Our contact (Rhian) helped us plan the trip and kept in touch throughout. Overall the organisation was very sleek and efficient.

Travel consultant
★★★★★
Rhian Osborne
Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Franz H
Travelled to
★★★★★

Excellent support from local partner agency in the country and always fast and competent responses from both InsideAsia and local...

Read full review

Ratings

Overall
★★★★★

Excellent support from local partner agency in the country and always fast and competent responses from both InsideAsia and local partner.

Travel consultant
★★★★★
Simona Sampaolo

Simona provided in-depth expertise reliably and fast and no question/query was too much.

Accommodation
★★★★

As a group of 3 adults, a spacious accommodation was more important to us than we were aware of. The triple rooms in the OceanCruise hotel in Sokcho and the Gloucester on Jeju were a bit too small for us. The suits in the NineTree and Felix by STX and the Novotel were spot on. Gloucester hotel on Jeju was the "odd one out" compared to all other hotels as it has a very "tourist" character and the breakfast buffet was at a much lower standard than at all other hotels.

Value for money
★★★★
Information pack
★★★★★

Photos from the trip

Bowl of Bulgogi beef
Wendy J
Travelled to
★★★★★

InsideAsia planned the perfect trip for our family.

Read full review

Ratings

Overall
★★★★★

InsideAsia planned the perfect trip for our family.

Travel consultant
★★★★★
Grant Ekelund

Great demeanor, responsiveness, professionalism.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Cycling in Vietnam countryside
Siobhan T
Travelled to
3 months ago
★★★★★

Fabulous Trip.

Read full review

Ratings

Overall
★★★★★

Fabulous Trip.

Travel consultant
★★★★★
Jessica Williams

Trip went as planned with no hiccoughs
Jessica was helpful and responsive to messages prior to our departure.

Accommodation
★★★★★

All
Accomodation was fabulous.
Beautiful rooms and we were updated on arrival to better rooms a few times.
Location of hotels great - very central and within walking distance of restaurants etc

Value for money
★★★★★
Information pack
★★★★★
Aerial view of Lumpini Park in Bangkok, Thailand
John M
Travelled to
3 months 1 week ago
★★★★★

Everything we had hoped for, we had a wonderful holiday

Read full review

Ratings

Overall
★★★★★

Everything we had hoped for, we had a wonderful holiday

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Chef Ai running a market tour in Vietnam
John S
Travelled to
3 months 3 weeks ago
★★★★★

Excellent tour to Vietnam. Everything worked perfectly. The tour was full of interest and we returned with some great photos...

Read full review

Ratings

Overall
★★★★★

Excellent tour to Vietnam. Everything worked perfectly. The tour was full of interest and we returned with some great photos. A most memorable trip!

Travel consultant
★★★★★
Oona Cardew

Very friendly and helpful throughout.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★
Peter B
Travelled to
5 months 3 weeks ago
★★★★★
Read full review

Ratings

Overall
★★★★★
Travel consultant
★★★★★
Aaron Boothe

Aaron put together an itinerary for us that worked well on paper and in the real world. He consulted us as we made our plans and changed things when we asked for that - very little, since the first draft looked so good.

Accommodation
★★★★

Seoul 9 Brick: loved it; well-equipped room in an interesting part of the city, with excellent shops and restaurants nearby. Unfortunately, the roof terrace bar was closed when we were staying. *****

Sokcho Sea Cruise Hotel: business hotel, lacking character; AC switched off throughout the hotel but they brought us a fan when we asked; impressive breakfast buffet; most of Sokcho felt a bit run-down, so I don't think we were missing out on another, better, hotel; and Sokcho is an excellent base for the Seoraksan National Park, which was amazing. ***

Gyeongju Si Eun Jae Hanok Hotel: traditional and just right for the "museum without walls"; owner was friendly, very keen to chat, and helpful throughout our stay. *****

Busan Good Ol' Days Hotel: very spacious and comfortable; some retro gimmicks work well e.g. record player; some don't - the filter coffee just didn't do anything for us; but the coffee place downstairs is excellent and the breakfast basket was good; good location with multiple shops and restaurants nearby. *****

Jeju Island SNOB Boutique Stay: OK but fairly basic and felt off-season; spacious room; breakfast didn't look great so we ate out.
***

Seoul Ryse Autograph: lovely hotel, right next to 9 Brick; they were happy to let us store luggage with them while we travelled the country and on our last day; same great location as 9 Brick; superb breakfast. *****

Value for money
★★★★
Information pack
★★★★★

Photos from the trip

Hill tribe village
Peter G
Travelled to
4 months 2 weeks ago
★★★★★

Personalised attention during trip planning, all arrangements on tour went smoothly, all expectations met

Read full review

Ratings

Overall
★★★★★

Personalised attention during trip planning, all arrangements on tour went smoothly, all expectations met

Travel consultant
★★★★★
Lien Dam

Great service, very knowledgeable

Accommodation
★★★★

Hoi An accommodation a bit noisy - perhaps an upgraded room would have been better ... otherwise hotel (with spa package) was excellent

Value for money
★★★★★
Information pack
★★★★★