Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 405

View of Angkor Wat
Naomi E
Travelled to
2 years 1 month ago
★★★★★

Truly terrific family experience.

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Ratings

Overall
★★★★★

Truly terrific family experience.

Travel consultant
★★★★★
Liam Koehler

Liam was very good at listening to our needs and his suggestions were great. Very responsive.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Botum Sakor
Kevin D
Travelled to
2 months ago
★★★★★

You never know how good a company is until after you've experienced them. We were very happy with the service...

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Ratings

Overall
★★★★★

You never know how good a company is until after you've experienced them. We were very happy with the service provided by Inside Asia and the fantastic bespoke trip they put together.

Travel consultant
★★★★★
Rhys Dedden

Rhys put together a fantastic trip for us with good attention to detail.

Accommodation
★★★★

Please refer to email sent to Rhys

Value for money
★★★★
Information pack
★★★★
Phnom Tnout
Fiona M
Travelled to
3 months 2 weeks ago
★★★★★

This is the second time we've travelled with Inside Asia/Japan. The information and itinerary were excellent. The choice of accommodation...

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Ratings

Overall
★★★★★

This is the second time we've travelled with Inside Asia/Japan. The information and itinerary were excellent. The choice of accommodation and guides likewise. As well as covering the obvious places to visit they also helped us find more unusual and off the beaten track places. Thoroughly recommend travelling with them.

Travel consultant
★★★★★
Rhys Dedden

Thorough and helpful, and quick to answer any queries.

Accommodation
★★★★
Value for money
★★★★
Information pack
★★★★★
Vietnamese food
Aidan P
Travelled to
1 month 4 weeks ago
★★★★★

Jon understood what we were looking for in our Vietnam trip and organised the trip perfectly from the hotels to...

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Ratings

Overall
★★★★★

Jon understood what we were looking for in our Vietnam trip and organised the trip perfectly from the hotels to the tours.

Travel consultant
★★★★★
Jon Fisher

Hi Jon,

Thank you for organising our Vietnam trip. The hotels and tours that you chose exactly matched what we wanted so we could not be more pleased.

Best regards

Aidan

Accommodation
★★★★★

Each of the hotels were the perfect choice for us Antara Hoi An, Hotel des Arts in Saigon and Chen Sea Resort in Phu Quoc

Value for money
★★★★★
Information pack
★★★★★
Longtail boats at Nong Khiaw
Anne C
Travelled to
1 month 3 weeks ago
★★★★★

The local guides went out of their way to look after me and to show me the best of Laos...

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Ratings

Overall
★★★★★

The local guides went out of their way to look after me and to show me the best of Laos. They made sure that everything went smoothly and seamlessly. The hotels I stayed at were very comfortable and dining options were varied and of good quality.

I would also like to praise the drivers I had on the trip. They negotiated often quite treacherous and poorly maintained roads very safely and responsibly.

Travel consultant
★★★★★
Rhys Dedden

Kept me informed throughout and was very helpful.

Accommodation
★★★★★

All the hotels were comfortable and amenities were good including reliable WiFi.

Value for money
★★★★
Information pack
★★★★★
Temple in Chiang Rai - Peter Borter for Unsplash
Kieran C
Travelled to
3 months 3 weeks ago
★★★★★

A superb highly recommended adventure- of particular note were the fantastically experienced and thoughtful, conscientious guides (Mr Yo in particular)...

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Ratings

Overall
★★★★★

A superb highly recommended adventure- of particular note were the fantastically experienced and thoughtful, conscientious guides (Mr Yo in particular) who were generous and hit the right level of personal touches and friendliness, allowing us to explore, making sure we had the best experience possible. The hotels were sumptous and central and provided a range of beautiful rooms which suited our vegan, but with luxury request. Thai folk are incredibly welcoming and friendly and all our guides really opened up the country to us, and we left with a clear understanding of Thailand's heritage, and beautiful memories. The trip was well paced and varied- we moved around a lot and made the most of our time- packing a lot in!

Travel consultant
★★★★
Aaron Boothe

All perfect timings and structure- great swap for the sadly flooded hotel.
Would have liked a warning to book our seats together especially since we splurged on business class flights.

Accommodation
★★★★★

Superb all round. Loved every hotel and nicely chosen- great position for our needs and well specced.

Value for money
★★★★
Information pack
★★★★★
View of Angkor Wat
Gervais D
3 months ago
★★★★★

Everything went very well. No problem everything went smoothly.

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Ratings

Overall
★★★★★

Everything went very well. No problem everything went smoothly.

Travel consultant
★★★★★
Jon Fisher
Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★
Penang temple
Rajnikant P
Travelled to
3 months ago
★★★★

The overall experience was good

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Ratings

Overall
★★★★

The overall experience was good

Travel consultant
★★★★★
Jon Fisher

Jon ensured that our expectation were met and also followed up while we were travelling to make sure we were alright

Accommodation
★★★★

All the boutique hotels were comfortable and well located except the one in Kuala Lumpur, Villa Samadhi. It was located in isolated place with KL's diplomatic area.

Value for money
★★★★
Information pack
★★★★★
Pu Luong landscape
Chris G
Travelled to
2 months 3 weeks ago
★★★★★

Outstanding

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Ratings

Overall
★★★★★

Outstanding

Travel consultant
★★★★★
Steph Holman

Seamlessly guided us through the planning process

Accommodation
★★★★★

The accommodations were superb

Value for money
★★★★★
Information pack
★★★★★
Gregory J
Travelled to
2 months 3 weeks ago
★★★★★

Fabulous.

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Ratings

Overall
★★★★★

Fabulous.

Travel consultant
★★★★★
Juliana Schnell

She was the best!

Accommodation
★★★★★

The Marriott Courtyard in Seoul was perfect.

Value for money
★★★★★
Information pack
★★★★★