Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 445

Beach restaurant at Kep
Thomas M
travelled to
2 years 6 months ago
★★★★★

Great initial advice on climate and seasons (not what I thought when I first thought of Vietnam and Cambodia). Ground...

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Ratings

Overall
★★★★★

Great initial advice on climate and seasons (not what I thought when I first thought of Vietnam and Cambodia). Ground arrangements (a number of hotel bookings, internal flights and transfers) all worked like clockwork.

Travel consultant
★★★★★
Liam Koehler

A source of sound advice, has lived in Vietnam. Liam promptly answered all queries from visas, to changes in flights

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★
Red pagoda at Nachi falls, Kumano Kodo
Fora T
travelled to
4 weeks ago
★★★★★

Working through my Travel Agent, Joan Lynch, I found that all my particular needs (and they changed a number of...

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Ratings

Overall
★★★★★

Working through my Travel Agent, Joan Lynch, I found that all my particular needs (and they changed a number of times) were addressed quickly and to my satisfaction.

Travel consultant
★★★★★★
Juliana Schnell

Everything was great. Joan was always quick to respond to any and all of my concerns and special needs such as event tickets and transportation.

Accommodation
★★★★

It's hard to comment as standards compared to US hotels are very different. The rooms are very small, as is most everything in Japan compared to here. Of the two, the Nikko Hotel Osaka was a bit better; the room, breakfast, and the over-the-top friendly and attentive staff. The location was also perfect. It was literally on top of a train station and walking distance to shopping and sites. The only small comment was that the hotel controlled the AC temperature in the rooms, and it was a bit warm to our liking. The Mitsui Garden Ginza Premier in Tokyo was a bit older, and while about a 10-minute walk to a train station, it wasn't within walking distance of anything much else. Breakfast was a notch below the Osaka hotel. Overall, the hotels were fine and I feel we got what we paid for.

Value for money
★★★★
Information pack
★★★★★
Orange torii gates of Fushimi Inari Taisha shrine, Kyoto
Anson P
travelled to
1 month 1 week ago
★★★★★

InsideAsia have been the most amazing travel agent I've ever booked a holiday through, attending to every little detail you...

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Ratings

Overall
★★★★★

InsideAsia have been the most amazing travel agent I've ever booked a holiday through, attending to every little detail you could imagine.

Travel consultant
★★★★★★
Samantha Barrow

Sam was so helpful, friendly and attentive, responding promptly to anything I asked, with nothing seeming to be too much trouble.

Wat Phra Singh temple, Chiang Mai
Donald S
travelled to
3 weeks 3 days ago
★★★★★

The consultants know their stuff so our bespoke trip was delightful and exceeded expectations. Although the travel consultant changed over...

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Ratings

Overall
★★★★★

The consultants know their stuff so our bespoke trip was delightful and exceeded expectations. Although the travel consultant changed over, the level of service and advice remained very high, consequently, we ended up with a tour that ticked all our boxes and avoided some potential pitfalls.

We really benefitted having one tour guide, helped by the same driver and luxury van throughout, which built a relationship and helped him to focus on our interests, needs and preferences. Pat was great, with a lovely sense of humour and a wealth of knowledge. Although his first tour with Inside Asia, his decade of experience, excellent command of English, and a determination to please, made is special.

We were there during the rainy season, and while it was truly torrential at times, it also meant that most of the temples, attractions etc. were almost deserted, which made photography so much better. Also no significant queues.

In summary, it was just what we'd hoped for.

Travel consultant
★★★★★
Rhys Dedden

Constructive, knowledgeable and with a friendly manner. Seamless handover between them. Very happy with the service.

Two people cycling along a quiet street in Udo Island
Halldóra H
travelled to
2 weeks 4 days ago
★★★★★

We were very pleased with your service. You attended to all our needs.

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Ratings

Overall
★★★★★

We were very pleased with your service. You attended to all our needs.

Travel consultant
★★★★★★
Rhian Osborne

Rhian Osborne listened to our needs and wishes and did her very best to design our very memorable trip

Pho in Vietnam
Enriqueta K
travelled to
1 month ago
★★★★★

I had a wonderful time touring Veitnam. I enjoyed most the trip to Halong Bay. It was very relaxing. All...

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Ratings

Overall
★★★★★

I had a wonderful time touring Veitnam. I enjoyed most the trip to Halong Bay. It was very relaxing. All the hotels accommodation was very comfortable & breakfast was so delicious with much variety. The shopping trips was
enjoyable too as I could bargain the price. The tourist guides were engaging. Trip ran smooth.

Travel consultant
★★★★★★
Robyn Duran

She was very helpful all the way & gave us a superb service. Thank you very much Robyn.

Rabbit island palm fringed beach front
Michael F
1 month 3 weeks ago
★★★★★

Excellent guides in every country.

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Ratings

Overall
★★★★★

Excellent guides in every country.

Travel consultant
★★★★★★
Robyn Duran

Everything was perfect. She communicated clearly from start to finish.

Margaret N
1 month 3 weeks ago
★★★★★

From beginning to end this once in a life time trip was made possible because of the expert care and...

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Ratings

Overall
★★★★★

From beginning to end this once in a life time trip was made possible because of the expert care and guidance I received from Rhian and the staff at Inside Asia Tours. As we opted to visit numerous places during our trip this could have been a very intimidating experience but instead was a truly enjoyable and memorable one. Rhian listened carefully to what we wanted from our trip and made sure we achieved it.

Travel consultant
★★★★★★
Rhian Osborne

Very helpful and knowledgeable from the get go (having lived in Korea Rhian truly had insider information!).

Philippe C
travelled to
1 month 4 weeks ago
★★★★★

The tour was exactly what we needed and at a price that suited our budget.We thoroughly enjoyed it. On the...

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Ratings

Overall
★★★★★

The tour was exactly what we needed and at a price that suited our budget.We thoroughly enjoyed it. On the one occasion we had a small issue the local office contacted us and resolved it promptly

Travel consultant
★★★★★★
Rhian Osborne

Rhian was ever so helpful and the details and tips were great. The guides organised for us were excellent. We would
Recommend her to anyone.

Imperial citadel
Nicholas R
travelled to
2 months 1 week ago
★★★★★

Alastair was excellent from start to finish. He quickly produced an itinerary within our budget and adapted to suit us...

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Ratings

Overall
★★★★★

Alastair was excellent from start to finish. He quickly produced an itinerary within our budget and adapted to suit us. He made great suggestions that we would have not otherwise tried (eg caving trek). He followed up as we got towards departure date to answer questions and while we were on holiday. When things did go wrong at one location (farmstay food poisoning) he quickly investigated and gave us compensation, including a meal out in Saigon (and Inside Asia took actions with hotel to prevent further occurences). He put in a lot of work for us. The other hotels he chose were superb: very comfortable and central and not too big.

Travel consultant
★★★★★★
Alastair Browning

Please see above comments. Alastair was personable and engaged throughout and knew his stuff through personal experience

Accommodation
★★★★★

Mercure Grand suite was spectacular, loved the roof top pool and bar at Art Hotel, Saigon. Victoria was relaxed and peaceful and we enjoyed a boat trip from the hotel into town. The farmstay rooms and food were a big contrast - not good - but the caving trek was a great experience.

Value for money
★★★★
Information pack
★★★★★