Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 395

View over Cameron Highlands
Gary J
Travelled to
2 years ago
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends...

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Ratings

Overall
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends booked on our recommendation - enough said!! We will always use you as long as we are travelling to your area, indeed we only chose Malaysia because you offered it. Everything is spot on from the start of the process to the end of the trip!

Travel consultant
★★★★★
Charlotte Bower

Thank you Charlotte! Charlotte was always available to answer queries, had good suggestions and managed the process professionally and in a friendly manner.

Accommodation
★★★★★

The Liu Men hotel in Malacca and the Campbell Hotel in Penang would be two of our favourite hotels anywhere we've been. The others were also very good.

Value for money
★★★★★
Information pack
★★★★★
Khmer temple at Angkor
Jenni S
Travelled to
3 weeks 3 days ago
★★★★★

Amazing. Great advice on itinerary, listened to our needs, faultless logistics and great hotel choices.

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Ratings

Overall
★★★★★

Amazing. Great advice on itinerary, listened to our needs, faultless logistics and great hotel choices.

Travel consultant
★★★★★
Rhys Dedden

Good communications and quick response to any queries. Advice and choice of destinations was great.

Accommodation
★★★★★

Great choice of accommodation. All comfortable, well equipped, good facilities and great locations.

Value for money
★★★★
Information pack
★★★★★
Aerial view of Botum Sakor Cardamom Tented Camp
Gillian M
4 weeks 1 day ago
★★★★★

Just returned from an amazing trip to Vietnam, Laos and Cambodia. Perfectly arranged by Liam giving us a great range...

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Ratings

Overall
★★★★★

Just returned from an amazing trip to Vietnam, Laos and Cambodia. Perfectly arranged by Liam giving us a great range of experiences and sights. I can highly recommend Inside Asia.

Travel consultant
★★★★★
Liam Koehler

Liam listened to our wishes and curated a perfect holiday for us. We were able to change/adapt various parts of the trip which as important for us. Liam had a lot of expert knowledge to enable us to have the best experience.

Accommodation
★★★★★

All the hotels were lovely high quality boutique hotels with lots of character and amazing staff.

Value for money
★★★★★
Information pack
★★★★★
Ho Chi Minh City church - Shutterstock
Betsy A
Travelled to
3 weeks 3 days ago
★★★★★

It was a seamless trip, beautifully organised by InsideAsia with so many highlights.

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Ratings

Overall
★★★★★

It was a seamless trip, beautifully organised by InsideAsia with so many highlights.

Travel consultant
★★★★★
Keely O'Keeffe

Keely did a fabulous job for us. She was happy for us to opt out of staying in the recommended InsideAsia hotels all the time. She put together a holiday that gave us a good combination of time with guides and free time to do other things. The experiences that she suggested were all really enjoyable and either private tours for our group of 4 or with a small group.

Accommodation
★★★★★

My only adverse comment is that Cozy Savvy in Hoi An is a bit of a walk to town. The actual hotel was great and their laundry prices very reasonable!
We absolutely loved Mekong Home, it way surpassed expectations, very stylish accommodation, beautiful pool and really lovely staff.

Value for money
★★★★★
Information pack
★★★★★
Alexandra C
1 month 1 week ago
★★★★★

A huge thank you to Jon Fisher and all the staff who organised a truly 'holiday of a life time'...

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Ratings

Overall
★★★★★

A huge thank you to Jon Fisher and all the staff who organised a truly 'holiday of a life time' .We had amazing experiences which have given us some wonderful memories .Everything worked very well .

Travel consultant
★★★★★
Jon Fisher

Jon , provided us with a fabulous itinerary which worked extremely well for all of our party of 6. We really felt that he had taken into account our wishes and had tailored a programme around us rather than the other way round .

Accommodation
★★★★★

We stayed in such a variety of hotels , and enjoyed them all .

Value for money
★★★★★
Information pack
★★★★★
Laura A
Travelled to
1 month 3 weeks ago
★★★★★

InsideAsia offered the perfect combination of independence and support. We enjoyed fabulous tour guides, delightful drivers and a range of...

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Ratings

Overall
★★★★★

InsideAsia offered the perfect combination of independence and support. We enjoyed fabulous tour guides, delightful drivers and a range of experiences we would not have discovered on our own. We also enjoyed navigating Seoul on our own, with the luxury of exploring at our own pace and level of interest. Hotels were located close to public transportation making it easy to explore on our own.

Travel consultant
★★★★★
Juliana Schnell

I appreciated Juliana's willingness to work with me going back and forth to create the best possible combination of experiences for us. Her first hand knowledge and clear love of the country were tremendous benefits in the process

Accommodation
★★★★★

The first hotel was perfect in every way. Loved teh location and accomodation and breakfast buffet was amazing. The last hotel was a bit odd, but ok for one night. And the location was good. We enjoyed where we stayed in Gyeonju as it felt like a place Koreans visited and not just foreign tourist. Temple Stay was a highlight

Value for money
★★★★★
Information pack
★★★★★
Man wearing traditional pilgrimage costume
Jacqueline P
Travelled to
1 month 3 weeks ago
★★★★★

Excellent service from initial conversations with Aaron, through finalizing our itinerary, support materials and contact with local support teams and...

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Ratings

Overall
★★★★★

Excellent service from initial conversations with Aaron, through finalizing our itinerary, support materials and contact with local support teams and guides. We couldn’t fault a thing. A truly excellent experience.

Travel consultant
★★★★★
Aaron Boothe

Great understanding of what we wanted, prompt and friendly communications, added great suggestions for our itinerary and helped us hit our budget too

Accommodation
★★★★

With hindsight we would have stayed in a different area in Tokyo, Shinjuku wasn’t really for us, but that’s personal choice, the hotel there was excellent

Value for money
★★★★★
Information pack
★★★★★
Orange torii gates of Fushimi Inari Taisha shrine, Kyoto
Marilyn H
Travelled to
1 month 2 weeks ago
★★★★★

The tour arrangements worked well. The guides were exceptional especially in South Korea. The chosen destinations visited in South Korea...

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Ratings

Overall
★★★★★

The tour arrangements worked well. The guides were exceptional especially in South Korea. The chosen destinations visited in South Korea gave a insight into the culture and history of the country. Japan was a third visit and the destinations were chosen to extend our experiences of the country north east of Tokyo especially the Autumn leaves, history and natural sites in Nikko and Matsushima Bay were very rewarding.

Travel consultant
★★★★★
Aaron Boothe

Prior to travel service was efficient and response to queries was excellent.

Two minor problems arose as I had asked to be contacted on my secondary email address while travelling as I did not have access to my primary one on my phone. This did not happen and essential timings were missed for pick ups as they were sent to the primary email. The situation was resolved very quickly when I contacted the help email in both South Korea and Japan.

Accommodation
★★★★★

Rooms were as expected, except for Nikko where we seem to have been upgraded to a suite which was very comfortable.

Value for money
★★★★★
Information pack
★★★★★
Footbridge over gorge next to Biryong Falls Waterfall in Seoraksan National Park
Jonathan T
Travelled to
1 month 1 week ago
★★★★★

We couldn't fault anything Inside Asia did. The hotels, guides, transport and general itinerary was all spot on. The Mobile...

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Ratings

Overall
★★★★★

We couldn't fault anything Inside Asia did. The hotels, guides, transport and general itinerary was all spot on. The Mobile WIFi and T-money card we get touches that added real value for someone arriving in a new country for the first time.

Travel consultant
★★★★★
Simona Sampaolo

Simona always got back to us in a timely manor and I felt she really cared about making our trip a memorable one. Being able to relate to her personal experience really added value.

Accommodation
★★★★★

We absolutely loved the Ryse Hotel in Seoul. The hotel in Geyongu was a slightly lower quality but the Info-pack qualified this well commenting on the location of it etc.

Value for money
★★★★
Information pack
★★★★★
Dancers in traditional costume in circle surrounded by crowds of spectators
Caroline G
Travelled to
1 month 2 weeks ago
★★★★★

An incredible experience. Visited many different places and learnt so much about the South Korean people, history, culture, traditions and...

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Ratings

Overall
★★★★★

An incredible experience. Visited many different places and learnt so much about the South Korean people, history, culture, traditions and food.

Travel consultant
★★★★★
Rhian Osborne

She gave us great ideas, adjusted the itinerary to accommodate our likes and dislikes and offered us a great package. The hotels, transport arrangements, guided tours and other excursions were fantastic. She was always at hand to solve any of our enquiries.

Accommodation
★★★★★

All the hotels were clean, comfortable and of the standard expected for their rating.

Value for money
★★★★★
Information pack
★★★★