Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 300

View over Cameron Highlands
Gary J
Travelled to
2 months 2 weeks ago
★★★★★

This was our 4th trip with Inside Asia / Japan...

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Ratings

Overall
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends booked on our recommendation - enough said!! We will always use you as long as we are travelling to your area, indeed we only chose Malaysia because you offered it. Everything is spot on from the start of the process to the end of the trip!

Travel consultant
★★★★★
Charlotte Bower

Thank you Charlotte! Charlotte was always available to answer queries, had good suggestions and managed the process professionally and in a friendly manner.

Accommodation
★★★★★

The Liu Men hotel in Malacca and the Campbell Hotel in Penang would be two of our favourite hotels anywhere we've been. The others were also very good.

Value for money
★★★★★
Information pack
★★★★★
Ho Chi Minh City at night
Rebecca S
Travelled to
2 months 2 weeks ago
★★★★★

We couldn't have had a better honeymoon in Vietnam. The...

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Ratings

Overall
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked with us to ensure our trip reflected our travel style, and created special moments throughout. The itinerary was carefully thought through and well balanced - a combination of active adventure, under-the-radar foodie experiences, and moments of relaxation. Their team both in-office and on-the-ground are true experts. We are InsideAsia Tours travelers for life, I can't imagine traveling with anyone else.

Travel consultant
★★★★★
Amy Tadehara

Thank you for everything, Amy! You were an incredible support throughout the process and an integral part of making our honeymoon so special. We felt "heard" and taken care of the entire time.

Accommodation
★★★★★

We loved all the hotels except the Azerai in Hue, it was a bit dated.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Hammock at Ko Samui - Rachel Rykala
Robert L
Travelled to
5 months 3 weeks ago
★★★★★

Our holiday consultant pandered to our every needs. Our much...

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Ratings

Overall
★★★★★

Our holiday consultant pandered to our every needs. Our much delayed Christmas present to my family turned out to be the best experience we have ever enjoyed. Everything worked like clockwork, ALL the guides were knowledgeable, friendly and went out of there way to enhance the experience. Our ages ranged from 13 to 72, but we still took part in fascinating experiences, from kayaking, mountain trekking, cycling and cooking. The family visits were especially fulfilling, they were so welcoming, and went the extra mile to ensure we had the best experience. Accommodation was excellent from hotels to floating tents. Food was also a highlight, helped by suggestions from both the guides, and Inside Asia's, printed guides. A fascinating read in their own right before and after the holiday. I could go on for ever, but suffice it to say, 5 stars all the way. My grandchildren will remember this trip for ever.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always on hand to accommodate all the requests we made, and tailored the holiday to meet all our needs. There was also the inevitable problems owing to Covid, which were handled with speed and professionalism. Thank you Charlotte

Accommodation
★★★★★

Quite an eclectic mix, from hotel, boat, home stays and tents, both land based and floating! Excellent.

Value for money
★★★★★
Information pack
★★★★★
Creamy white Makgeolli rice wine in brown cup with spoon
Robert E
Travelled to
3 months 2 weeks ago
★★★★

A well constructed programme. The driver and guides were excellent.

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Ratings

Overall
★★★★

A well constructed programme. The driver and guides were excellent.

Travel consultant
★★★★
Lachlan Woodland

Lachlan was really helpful no detail was too small.

Accommodation
★★★★

The ANDONG accomodation while very good was in an area that did not cater for tourists and a long way from the centre.

Value for money
★★★★
Information pack
★★★★
Luang Prabang landscape view
Chiam N L
Travelled to
3 months 1 week ago
★★★★★

An absolutely positive and fun-filled holiday. We had a wonderful...

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Ratings

Overall
★★★★★

An absolutely positive and fun-filled holiday. We had a wonderful time.

Travel consultant
★★★★★
Liam Koehler

Liam was obviously well versed in his specialist area. He was communicative, keeping us informed at every stage of the booking process, flexible with specific requests and had good suggestions to offer. We also heard from him by email, in the middle of our trip, checking up to make sure everything was running smoothly.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Lady on boat in Mekong Delta
Jaqui S
Travelled to
3 months 4 weeks ago
★★★★★

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Ratings

Overall
★★★★★

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Travel consultant
★★★★★
Liam Koehler

Thank you Liam! Your knowledge of Vietnam shone through, and we appreciated the special touches to our itinerary (eg taking into account an anniversary).

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Mondulkiri
Lynn R
Travelled to
6 months 1 week ago
★★★★★

Amazing trip organised to perfection

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Ratings

Overall
★★★★★

Amazing trip organised to perfection

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★

Would have been excellent except for Pu Long retreat

Value for money
★★★★
Information pack
★★★★
Bohey Dulang Semporna, Sabah
John N S
Travelled to
7 months 1 week ago
★★★★★

We had a wonderful trip to Malaysia taking in Peninsula...

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Ratings

Overall
★★★★★

We had a wonderful trip to Malaysia taking in Peninsula and Borneo. Inside Asia walked me through the key decisions, based on our previous travel experience, budget and time. They gave me a lot of pre-travel info and managed changes in itinerary during our trip (hotel not being opened in time post-covid) seamlessly

Travel consultant
★★★★★
Liam Koehler

Liam was very supportive from our initial contact (relatively close to the departure date), through-out pre-travel and on the trip itself. He always chased down answers to our tricky questions and responded quickly and clearly

Accommodation
★★★★★

We had a good mix of 3* city hotels, 'jungle camps' and 4-5* beach hotels. The 3* city hotels were all clean and well presented. The hotel in Ipoh (M boutique) was not central to the restaurant district which was a mistake as we didn't realise it was there. Grab took a long time to load (>5 days to work) so we were stuck in the hotel and the food was average. The other city hotels (KL, Penang and Kuching) were very central and we could walk into the main restaurant/ night-life areas. The jungle camps and wildlife resorts were fabulous and the general trend of higher star hotels towards the end of the holiday was great. The switch of hotel from Gaya Island to Shangri-La Rasa Ria (SLRR) was a real shame, nut unavoidable. SLRR was a 5* hotel about an hour from KK. It was very isolated and we felt trapped in the resort, which was very expensive food-wise compared to everywhere else on the trip. We spent a third of our total budget in these last 4 days. The hotel was lovely, but I would have preferred to have gone back to the Shangri-La Tanjung Aru, where we could have accessed the restaurants in KK and arranged another boat trip

Value for money
★★★★
Information pack
★★★★★
Fortress walls on hill at Suwon at sunset
Kathy W G
Travelled to
8 months ago
★★★★★

Michael was fantastic, thorough and thoughtful. We could not have...

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Ratings

Overall
★★★★★

Michael was fantastic, thorough and thoughtful. We could not have been happier. The trip was logistically challenging (Korea visas and three covid tests x 4 people) and Michael was completely on top of it. The Seoul local agents we helpful too.

Travel consultant
★★★★★
Michael Trombold

Michael was fantastic and we would happily work with him again

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Thien Mu Pagada in Hue
Carla O
Travelled to
8 months 3 weeks ago
★★★★★

This is my second time booking with InsideAsia tours and...

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Ratings

Overall
★★★★★

This is my second time booking with InsideAsia tours and for the second time, I am extremely happy with the service I received. Our trip was pushed back multiple times due to covid, and when we decided last-minute to change our destination as a result of travel restrictions, the company happily accommodated this. Everyone was so helpful and Liam pulled together an excellent itinerary around Vietnam for us in no time at all. Our trip was phenomenal from start to finish, and my mother describes it as "the holiday of a lifetime". Liam included lots of rural trips and lesser-known spots to avoid the crowds, which suited us down to the ground. I'm honestly already looking at the new South Korea brochure and daydreaming about another trip!

Travel consultant
★★★★★
Liam Koehler

Liam was excellent, and his recommendations suited us down to the ground. He really took our interests and wishes into account and planned a fantastic trip.

Accommodation
★★★★★

All of our accommodation was great, and for the most part exceeded expectations. The only exception was the Sofitel Saigon Plaza, the lobby, restaurant and staff were great but the rooms were quite tired and not what I would expect from a 5* hotel. However we didn't spend much time in the room so we weren't bothered, but someone spending more time in the city might be disappointed.

Value for money
★★★★★
Information pack
★★★★★