Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent ★★★★★

Displaying 1 - 10 of 323

Creamy white Makgeolli rice wine in brown cup with spoon
Robert E
Travelled to
South Korea
7 months 3 weeks ago
★★★★

A well constructed programme. The driver and guides were excellent.

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Ratings

Overall
★★★★

A well constructed programme. The driver and guides were excellent.

Travel consultant
★★★★
Lachlan Woodland

Lachlan was really helpful no detail was too small.

Accommodation
★★★★

The ANDONG accomodation while very good was in an area that did not cater for tourists and a long way from the centre.

Value for money
★★★★
Information pack
★★★★
Statue at Bongeunsa Temple in Seoul
Robin C
Travelled to
South Korea
1 month ago
★★★★★

Overall 5 star service from initial planning to landing back home.

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Ratings

Overall
★★★★★

Overall 5 star service from initial planning to landing back home.

Travel consultant
★★★★★
Liam Koehler

Overall 5 star service from initial planning to landing back home.

Accommodation
★★★★★

5 and 4 star

Value for money
★★★★
Information pack
★★★★★
Mark C O’Flaherty Telegraph Journalist
Anthony H
Travelled to
Vietnam
3 weeks 4 days ago
★★★★★

InsideAsia provided exactly what we wanted and really listened to us.

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Ratings

Overall
★★★★★

InsideAsia provided exactly what we wanted and really listened to us.

Travel consultant
★★★★★
Liam Koehler

Liam understood exactly what we wanted to get out of our trip and provided suggestions that we would never have thought of, which turned into highlights. He also suggested that we go in May instead of January, when it would be quieter and we benefitted from good weather.

Accommodation
★★★★★

All of our hotels and our cruise ship were luxurious.

Value for money
★★★★
Information pack
★★★★★
Jeffrey S
Travelled to
South Korea
1 month 3 weeks ago
★★★★★

Can't say how grateful we are for having booked our trip with Inside Asia. Everything from the initial booking/trip planning...

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Ratings

Overall
★★★★★

Can't say how grateful we are for having booked our trip with Inside Asia. Everything from the initial booking/trip planning (Tim Supplitt, Grant Ekelund), to the privately guided tours (Brian, Alex, Willow, Lisa), to the in-country service (Claire Kang) were top-notch. The itinerary provided was very professionally done and easy to use. Incorporating the What 3 Words app into the Destination Guides was extremely helpful and will be something we use on our travels going forward. While in South Korea our contact Claire was prompt in handling any issues or questions which arose. In fact, after moving on from one city to the next, I regretting making a purchase in the previous hotel gift shop. I reached out to Claire, she arranged to have the item purchased and sent to our final destination hotel. On arrival the package was there waiting for me at the front desk...above and beyond service for sure! We enjoyed our trip so much we were already planning on our next one before it was even over...and you can bet we will definitely be going with Inside Asia then too! Thank you so much for making this such a wonderful experience for our family! Kamsahamnida:)

Travel consultant
★★★★★
Tim Supplitt

Thank you Tim! We greatly appreciate the attention to detail you put into our trip planning and will be looking to you in the future for our next adventure. Couldn't be happier with the whole experience:)

Accommodation
★★★★★

Of all our accommodations, Ryse definitely took the cake...breakfast was amazing!

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Large Buddha statue of Bongeunsa Temple looking over Seoul skyline at night
Wendy F
Travelled to
South Korea
2 months ago
★★★★

Well organised and excellent local guides and drivers.

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Ratings

Overall
★★★★

Well organised and excellent local guides and drivers.

Travel consultant
★★★★★
Liam Koehler

kept us informed of any changes needed etc

Accommodation
★★★★

Rooms in some hotels very small. We upgraded locally at minimal cost - the option could be given at holiday planning stage.

Value for money
★★★★
Information pack
★★★★★
Sunrise over Halong Bay
Annie D
Travelled to
Vietnam
2 months 3 weeks ago
★★★★★

We thoroughly enjoyed our trip to Vietnam. It was expertly organised and covered everything we hoped to do within our...

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Ratings

Overall
★★★★★

We thoroughly enjoyed our trip to Vietnam. It was expertly organised and covered everything we hoped to do within our budget and more. The standard of hotels, guides, drivers, every detail was perfect.

Travel consultant
★★★★★
Ben Guest

Ben organised a fantastic trip for us, he managed to incorporate everything we wanted to see and do in Vietnam and came up with some great ideas which enriched our experience further. His knowledge of Vietnam was impressive and he worked with us to organise the perfect holiday tailored to our hopes and inspirations.

Accommodation
★★★★★

Our favourite hotel was the Boutique Hoi An which provided the perfect, luxurious wind down to complete our holiday. Another favourite was Pu Luong Natura Bungalows which was in the most amazing setting surrounded by rice terraces, best views ever!

Value for money
★★★★★
Information pack
★★★★

Photos from the trip

Eating Vietnamese street food
Martin S
Travelled to
Vietnam
2 months 1 week ago
★★★★★

Great support and advice from planning the trip to help when any issues arose.

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Ratings

Overall
★★★★★

Great support and advice from planning the trip to help when any issues arose.

Travel consultant
★★★★★
Liam Koehler

All arrangements excellent. Small problem with room allocation at first hotel - sorted very quickly by Liam.

Accommodation
★★★★★

Great hotels in perfect locations.

Value for money
★★★★★
Information pack
★★★★★
Con Dao
Caroline D
Travelled to
Vietnam
2 months 2 weeks ago
★★★★★

Everything went to plan and we were very happy with the organisation, bookings and guides. We had great experiences.

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Ratings

Overall
★★★★★

Everything went to plan and we were very happy with the organisation, bookings and guides. We had great experiences.

Travel consultant
★★★★★
Jon Fisher

Thank you Jon for putting everything together so quickly and for listening to us.

Accommodation
★★★★★

The Hoi An Boutique was very good but one small quibble was the lack of storage space (there is room to improve this). Also we were not keen on the bathroom doors which were not full length and which resulted in a slight lack of privacy. The position of all the hotels was excellent. Pilgramage Village is very atmospheric and a welcome oasis away from Hue City . Apart from the ancient sites Hue is not a pleasant City.

Value for money
★★★★★
Information pack
★★★★★
Ho Chi Minh City nightlife
Adam S
Travelled to
Vietnam
2 months 2 weeks ago
★★★★

Superb hotels, well priced and very comfortable; great transport links and good guides! Made it so much easier for a...

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Ratings

Overall
★★★★

Superb hotels, well priced and very comfortable; great transport links and good guides! Made it so much easier for a solo traveller!

Travel consultant
★★★★★
Liam Koehler

Liam was patient, pleasant, engaged, always prompt to respond and very knowledgeable.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★
Phong Nha river
Louise R
Travelled to
Vietnam
2 months 2 weeks ago
★★★★★

Liam was very helpful and patient. The trip was well organised throughout and we were given lots of info.

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Ratings

Overall
★★★★★

Liam was very helpful and patient. The trip was well organised throughout and we were given lots of info.

Travel consultant
★★★★★
Liam Koehler

See previous comments

Accommodation
★★★★★

All the hotels were excellent, far exceeding our expectations. The only disappointment was the Peony Cruise where our cabin was the nearest to the engine and next to the large fans that remained on all night. The noise was unbearable.

Value for money
★★★★
Information pack
★★★★★