Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent ★★★★★

Displaying 41 - 50 of 366

Red lantern over entrance to Asakusa
Peter D
Travelled to
Japan
South Korea
11 months 2 weeks ago
★★★★★

Overall an excellent trip, very well prepared and delivered as we wanted

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Ratings

Overall
★★★★★

Overall an excellent trip, very well prepared and delivered as we wanted

Travel consultant
★★★★★
Holly Brown

Knowledgeable, very helpful and very patient!

Accommodation
★★★★★

I think the choice of hotel in Tokyo could be improved (the breakfast was by far the poorest of the trip). I also think the L7 in Gangnam Seoul was not up to the standard of the Ryse Seoul

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Monks in orange robes lined up to pray outside wooden temple
Shelly B
Travelled to
Japan
South Korea
11 months 3 weeks ago
★★★★

Our trip went off without any problems. From the drivers to all the people we interacted with, everyone was professional...

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Ratings

Overall
★★★★

Our trip went off without any problems. From the drivers to all the people we interacted with, everyone was professional and always on time. We had a great family vacation due to your detailed planning and some outstanding guides. Thank you.

Travel consultant
★★★★★
Karin Tompkins Takahashi

Excellent communication, available, and always listened to our wants/desires.

Accommodation
★★★★

The PJ Hotel in Seoul was a disappointing stay. As I mentioned to Karin directly, it is quite run down and the rooms were barely clean and the ac didn't work properly. After asking for maintenance, they still couldn't fix the problem. It was quite warm during our nights there and we felt like it wasn't up to the standards most people traveling on this trip would accept. Compared to the The Gate Hotel stays in Japan, there is a huge difference in the quality. I know PJ is centrally located, but surely there are other nicer hotels centrally located, even if more expensive. I think most of your customers would expect a higher class of hotel service.

Value for money
★★★★
Information pack
★★★★★
Phnom Sampeau pagoda at Battambang
Jason W
Travelled to
Cambodia
Vietnam
11 months 4 weeks ago
★★★★★

The experience with Inside Asia was perfectly planned and executed. We had multiple stops in Vietnam and Cambodia and each...

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Ratings

Overall
★★★★★

The experience with Inside Asia was perfectly planned and executed. We had multiple stops in Vietnam and Cambodia and each handover from one city to another was seamless as was the transportation, hotels and tours.

Travel consultant
★★★★★
Grant Ekelund

Grant was very easy to work with and a wealth of knowledge. His suggested changes (additions and subtractions) to our itinerary were right on and the accommodation recommendations exceeded our expectations in almost every stop.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Statue at Bongeunsa Temple in Seoul
Robin C
Travelled to
South Korea
1 year ago
★★★★★

Overall 5 star service from initial planning to landing back home.

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Ratings

Overall
★★★★★

Overall 5 star service from initial planning to landing back home.

Travel consultant
★★★★★
Liam Koehler

Overall 5 star service from initial planning to landing back home.

Accommodation
★★★★★

5 and 4 star

Value for money
★★★★
Information pack
★★★★★
Mark C O’Flaherty Telegraph Journalist
Anthony H
Travelled to
Vietnam
1 year ago
★★★★★

InsideAsia provided exactly what we wanted and really listened to us.

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Ratings

Overall
★★★★★

InsideAsia provided exactly what we wanted and really listened to us.

Travel consultant
★★★★★
Liam Koehler

Liam understood exactly what we wanted to get out of our trip and provided suggestions that we would never have thought of, which turned into highlights. He also suggested that we go in May instead of January, when it would be quieter and we benefitted from good weather.

Accommodation
★★★★★

All of our hotels and our cruise ship were luxurious.

Value for money
★★★★
Information pack
★★★★★
Jeffrey S
Travelled to
South Korea
1 year 1 month ago
★★★★★

Can't say how grateful we are for having booked our trip with Inside Asia. Everything from the initial booking/trip planning...

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Ratings

Overall
★★★★★

Can't say how grateful we are for having booked our trip with Inside Asia. Everything from the initial booking/trip planning (Tim Supplitt, Grant Ekelund), to the privately guided tours (Brian, Alex, Willow, Lisa), to the in-country service (Claire Kang) were top-notch. The itinerary provided was very professionally done and easy to use. Incorporating the What 3 Words app into the Destination Guides was extremely helpful and will be something we use on our travels going forward. While in South Korea our contact Claire was prompt in handling any issues or questions which arose. In fact, after moving on from one city to the next, I regretting making a purchase in the previous hotel gift shop. I reached out to Claire, she arranged to have the item purchased and sent to our final destination hotel. On arrival the package was there waiting for me at the front desk...above and beyond service for sure! We enjoyed our trip so much we were already planning on our next one before it was even over...and you can bet we will definitely be going with Inside Asia then too! Thank you so much for making this such a wonderful experience for our family! Kamsahamnida:)

Travel consultant
★★★★★
Tim Supplitt

Thank you Tim! We greatly appreciate the attention to detail you put into our trip planning and will be looking to you in the future for our next adventure. Couldn't be happier with the whole experience:)

Accommodation
★★★★★

Of all our accommodations, Ryse definitely took the cake...breakfast was amazing!

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Large Buddha statue of Bongeunsa Temple looking over Seoul skyline at night
Wendy F
Travelled to
South Korea
1 year 1 month ago
★★★★

Well organised and excellent local guides and drivers.

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Ratings

Overall
★★★★

Well organised and excellent local guides and drivers.

Travel consultant
★★★★★
Liam Koehler

kept us informed of any changes needed etc

Accommodation
★★★★

Rooms in some hotels very small. We upgraded locally at minimal cost - the option could be given at holiday planning stage.

Value for money
★★★★
Information pack
★★★★★
Sunrise over Halong Bay
Annie D
Travelled to
Vietnam
1 year 2 months ago
★★★★★

We thoroughly enjoyed our trip to Vietnam. It was expertly organised and covered everything we hoped to do within our...

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Ratings

Overall
★★★★★

We thoroughly enjoyed our trip to Vietnam. It was expertly organised and covered everything we hoped to do within our budget and more. The standard of hotels, guides, drivers, every detail was perfect.

Travel consultant
★★★★★
Ben Guest

Ben organised a fantastic trip for us, he managed to incorporate everything we wanted to see and do in Vietnam and came up with some great ideas which enriched our experience further. His knowledge of Vietnam was impressive and he worked with us to organise the perfect holiday tailored to our hopes and inspirations.

Accommodation
★★★★★

Our favourite hotel was the Boutique Hoi An which provided the perfect, luxurious wind down to complete our holiday. Another favourite was Pu Luong Natura Bungalows which was in the most amazing setting surrounded by rice terraces, best views ever!

Value for money
★★★★★
Information pack
★★★★

Photos from the trip

Eating Vietnamese street food
Martin S
Travelled to
Vietnam
1 year 1 month ago
★★★★★

Great support and advice from planning the trip to help when any issues arose.

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Ratings

Overall
★★★★★

Great support and advice from planning the trip to help when any issues arose.

Travel consultant
★★★★★
Liam Koehler

All arrangements excellent. Small problem with room allocation at first hotel - sorted very quickly by Liam.

Accommodation
★★★★★

Great hotels in perfect locations.

Value for money
★★★★★
Information pack
★★★★★
Con Dao
Caroline D
Travelled to
Vietnam
1 year 1 month ago
★★★★★

Everything went to plan and we were very happy with the organisation, bookings and guides. We had great experiences.

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Ratings

Overall
★★★★★

Everything went to plan and we were very happy with the organisation, bookings and guides. We had great experiences.

Travel consultant
★★★★★
Jon Fisher

Thank you Jon for putting everything together so quickly and for listening to us.

Accommodation
★★★★★

The Hoi An Boutique was very good but one small quibble was the lack of storage space (there is room to improve this). Also we were not keen on the bathroom doors which were not full length and which resulted in a slight lack of privacy. The position of all the hotels was excellent. Pilgramage Village is very atmospheric and a welcome oasis away from Hue City . Apart from the ancient sites Hue is not a pleasant City.

Value for money
★★★★★
Information pack
★★★★★