Customer reviews and what they say

The assistance, information and service provided by Lachlan was very good but I felt he was hampered by some of the policies and procedures of InsideAsia/Japan. He willingly answered all of my many questions although I shouldn’t have been required to ask some of those questions. I felt Lachlan was a class above some of the other consultants, certainly the first one allocated to me.

Took time to understand what we wanted

Angela was professional and demonstrated a true commitment to ensuring a fabulous trip. She coordinated with the consultant from Vietnam for a seamless planning of the combined trip to two countries. She checked in regularly and tweaked things to make sure that itinerary met our needs.

Thanks for putting together an excellent itinerary

Lien did a wonderful job helping us plan our holiday. She took into account our interests, kids ages, budget etc to put together a great family trip we will always remember. She had a good knowledge of Thailand and was able to recommend some really interesting and memorable experiences. Lien communicated with us a lot prior to the trip and even checked in during the trip to ensure it was all going smoothly. I would highly recommend her to help plan your next trip.

Liam was very helpful in offering advice and suggestions and he always responded to my emails ASAP.

Sam was brilliant throughout the process - even when things didn't quite go to plan (airlines suddenly changing their booking deadlines is not great but she handled this well with us!).

Liam provided an outstanding service from the outset - he took the time to listen to what we wanted from our holiday and provided a couple of options, with very honest views on what we could expect. Based on his experiences, we were able to plan an absolutely incredible holiday in Borneo, travelling to different parts of the country, and really experiencing life in Borneo.

I would like to thanks Grant for making this trip overall amazing. You made my trip to Korea amazing and unforgettable. Everything was easy to understand and planned.

Liam assisted us to plan a truly memorable trip. His knowledge and his understanding of our interests were evident in every aspect of our travels, from carefully chosen accommodation to suggested places to visit (and avoid) and how long to spend there including the best time of day and the best months to avoid crowds.