Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 21 - 30 of 362

Red demons
Gail S
Travelled to
6 months ago
★★★★★

We went with Inside Japan to make sense of our wish list of places to visit and ta organise hotels

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Ratings

Overall
★★★★★

We went with Inside Japan to make sense of our wish list of places to visit and ta organise hotels

Travel consultant
★★★★★
Holly Brown

We appreciated Holly’s cheerful, positive attitude even when we gave her incorrect dates for our self-bought airline tickets! Her knowledge from having lived in both Japan and Korea helped shape our choices

Accommodation
★★★★★

All hotels were appropriate for 80 plus travellers and some were fabulous

Value for money
★★★★
Information pack
★★★★★
Rabbit island palm fringed beach front
Angela L
6 months ago
★★★★★

Spot on itinerary- Liam interrupted our requirements really well - providing us with experiences within each country that made it...

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Ratings

Overall
★★★★★

Spot on itinerary- Liam interrupted our requirements really well - providing us with experiences within each country that made it even more fun

Travel consultant
★★★★★
Liam Koehler

Kept us informed- and listened to our requirements

Accommodation
★★★★★

All hotels had something special not your run of the mill international brands

Value for money
★★★★
Information pack
★★★★★
Fast flowing stream and lush green trees in Seoraksan National Park
Karen P
Travelled to
5 months 1 week ago
★★★★★

Brilliant trip and Alex is an excellent guide

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Ratings

Overall
★★★★★

Brilliant trip and Alex is an excellent guide

Travel consultant
★★★★★
Samantha Barrow

Samantha was very helpful and went out of her way to make the trip to South Korea very enjoyable

Accommodation
★★★★★

The room was comfortable and very clean

Value for money
★★★★★
Information pack
★★★★★
Neil M
Travelled to
5 months 3 weeks ago
★★★★★

Made the whole trip easier as this was first trip and needed someone we could rely on to ensure went...

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Ratings

Overall
★★★★★

Made the whole trip easier as this was first trip and needed someone we could rely on to ensure went smoothly.

Travel consultant
★★★★★
Aaron Boothe
Accommodation
★★★★

Good choice of locations, near to transport links and sights.

Value for money
★★★★
Information pack
★★★★★
Aerial view of 4 Rivers Floating Lodge
Patricia U
Travelled to
5 months 3 weeks ago
★★★★★

This is the second trip we have co-planned with Inside Asia- a second great experience! Great process and results.

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Ratings

Overall
★★★★★

This is the second trip we have co-planned with Inside Asia- a second great experience! Great process and results.

Travel consultant
★★★★★
Lien Dam

Thanks Lien! You helped me make great choices for our trip! Wonderful experience!

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Leanne P
Travelled to
6 months 1 week ago
★★★★★

Inside Asia far exceeded every expectation I could have imagined before booking, we had so many amazing experiences and I...

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Ratings

Overall
★★★★★

Inside Asia far exceeded every expectation I could have imagined before booking, we had so many amazing experiences and I am just so grateful for their help in making this happen.

Travel consultant
★★★★★
Jessica Williams

Jessica listened to me no my ideas and, after a few alternative suggestions and a some good advice she turned my ideas into a stress free and amazing experience.

Accommodation
★★★★★

We asked for a range of accommodations and experiences these included hotels, a cruise, home stays, resorts and eco lodges.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Miyajima in the autumn
James F
Travelled to
6 months 2 weeks ago
★★★

Some very good points but some things rather disappointing.

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Ratings

Overall
★★★

Some very good points but some things rather disappointing.

Travel consultant
★★★★
Lachlan Woodland

The assistance, information and service provided by Lachlan was very good but I felt he was hampered by some of the policies and procedures of InsideAsia/Japan. He willingly answered all of my many questions although I shouldn’t have been required to ask some of those questions. I felt Lachlan was a class above some of the other consultants, certainly the first one allocated to me.

Accommodation
★★★★

All of the accommodation were in excellent locations, most rooms were of a good size and all rooms were clean. Some of the breakfasts could have been better. The Cross Hotel in Kyoto was a highlight.

Value for money
★★★
Information pack
★★★★
Bowl of vegetables, meat and egg
Christina M
Travelled to
6 months 2 weeks ago
★★★★

Well organised trip, slightly let down by the type of hotels chosen.

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Ratings

Overall
★★★★

Well organised trip, slightly let down by the type of hotels chosen.

Travel consultant
★★★★★
Liam Koehler

Took time to understand what we wanted

Accommodation
★★★

We found the hotels mainly too big and impersonal. The information provided about them was inaccurate as most of them did not really have a restaurant or anywhere to sit in the evenings

Value for money
★★★★
Information pack
★★★★
Kitsch front facade of I Love Yuu bathhouse in Naoshima
Theresa C
Travelled to
6 months 3 weeks ago
★★★★★

The trip met all of our expectations. Everything was well planned from logistics, to accommodations, excursions and tours.

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Ratings

Overall
★★★★★

The trip met all of our expectations. Everything was well planned from logistics, to accommodations, excursions and tours.

Travel consultant
★★★★★
Angela Romans

Angela was professional and demonstrated a true commitment to ensuring a fabulous trip. She coordinated with the consultant from Vietnam for a seamless planning of the combined trip to two countries. She checked in regularly and tweaked things to make sure that itinerary met our needs.

Accommodation
★★★★★

The accommodations were clean and comfortable with modern amenities. They were centrally located which allowed us to better explore our surroundings.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Peter D
Travelled to
7 months ago
★★★★★

everything went very smoothly from inittal enquiry, through planning to the tripitself

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Ratings

Overall
★★★★★

everything went very smoothly from inittal enquiry, through planning to the tripitself

Travel consultant
★★★★★
Natasha Nejo

Thanks for putting together an excellent itinerary

Accommodation
★★★★

All hotels met or exceeded my requirements, although the Washington in Tokyo was soulless and not well located as well as being so large that they struggled to cope with numbers at breakfast

Value for money
★★★★
Information pack
★★★★★

Photos from the trip