Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 11 - 20 of 294

Bridge to Mai Chau
Femi L
Travelled to
2 years 6 months ago
★★★★★

Overall we had a wonderful trip and your partner in...

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Ratings

Overall
★★★★★

Overall we had a wonderful trip and your partner in Vietnam EXO Travel did a great job.

Travel consultant
★★★★
Grant Ekelund

Started with Amy Niko Bowinski and ended with Grant Ekelund. Had to push Grant for details nearing the trip start and get him to improve his responsiveness (both in timeliness and thoroughness) which he did.

Accommodation
★★★★

Accomodations were generally very good. The location of the villa at the Fusion Resort in Phu Quoc was magnificent but the room itself had no doors on the bathroom, toilet room or shower. It also had a step down to the bed area which was hazardous as it wasn't easy to get used to. The room at the Hotel Royal Hoi An MGallery was the least desirable on our trip. The bathroom, toilet room and shower being right next to the bed separated by just a curtain was undesirable and unbecoming of a 4/5 star hotel.

Value for money
★★★★
Tour of a Vietnamese market with Chef Ai
Alison S
Travelled to
2 years 6 months ago
★★★★★

Charlotte listened and understood what we wanted, and delivered

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Ratings

Overall
★★★★★

Charlotte listened and understood what we wanted, and delivered

Travel consultant
★★★★★
Charlotte Bower

Always responded to questions and available when needed

Accommodation
★★★★★

I was expecting something great, but we got the real wow factor when we arrived at every destination

Value for money
★★★★★
Hue imperial gateway
Roger
Travelled to
2 years 6 months ago
★★★★★

From our first telephone conversation with Dylan,right through before, during...

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Ratings

Overall
★★★★★

From our first telephone conversation with Dylan,right through before, during and after the srvice has been excellent.

Travel consultant
★★★★★
Dylan Westwood

Dylan has great knowledge of the area, and passes it on with great enthusiasm. Highly recommended.

Accommodation
★★★★★

All the accommodation was of the highest standard. The staff were supberb.

Value for money
★★★★★
Some mountains
Marion
Travelled to
2 years 6 months ago
★★★★★

Inside Asia provided a fabulous service. Would definitely use again.

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Ratings

Overall
★★★★★

Inside Asia provided a fabulous service. Would definitely use again.

Travel consultant
★★★★★
Liam Koehler

Liam Koehler was absolutely wonderful. He listened to our specific needs and tailored the whole trip to our requirements. I would definitely ask for Liam's input for any future holidays.

Accommodation
★★★★

I was expecting great accommodation and the package certainly delivered. The red canal was the only hotel which felt a little lacking (new?)...although we had no complaints this was the hotel we least enjoyed.

Value for money
★★★★★
Vietnamese pho
Linh S
Travelled to
2 years 8 months ago
★★★★★

Company recommended by a friend. Found service professional, friendly and...

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Ratings

Overall
★★★★★

Company recommended by a friend. Found service professional, friendly and knowledgeable .

Travel consultant
★★★★★
Dylan Westwood

Consultant professional professional and polite. Contactable when needed.

Night time street scene in Ho Chi Minh City
Alan B
Travelled to
2 years 8 months ago
★★★★★

All aspects of the arrangements travel, transfers, accommodations, and guides...

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Ratings

Overall
★★★★★

All aspects of the arrangements travel, transfers, accommodations, and guides were excellent. We got the assistance we needed and were left to discover on our own as we desired.

Travel consultant
★★★★★
Charlotte Bower

Charlotte quickly understood our needs, quickly made a corresponding proposal and quickly adjusted the plans as requested.

Eating Vietnamese street food
Stephanie G
Travelled to
2 years 8 months ago
★★★★★

The trip ran seamlessly in terms of logistics which takes...

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Ratings

Overall
★★★★★

The trip ran seamlessly in terms of logistics which takes any stress out of travelling. The guides were all excellent and knowledgable. Accommodation all good.

Travel consultant
★★★★★
Liam Koehler

Liam is great at understanding our needs as a family of different generations and customises our trips accordingly to suit all.

Accommodation
★★★★

The hotel in Bagan's pool did not get any sun. We really appreciate a few hours lying by the pool in between touring, so it was a shame we couldnt make the most of the facilities there in our spare time. Overall it was a good hotel however, no complaints at all. The pool facilities in Yangon and Mandalay were both excellent! The rooms in Mandalay were a little dated, particularly the bathrooms, but other facilities in the hotel were modern and good. Liked the room in Yandabo a lot.

Value for money
★★★★
Rice paddies in Northern Vietnam
Charlie G
Travelled to
2 years 8 months ago
★★★★★

Well planned trip which suited the family very well

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Ratings

Overall
★★★★★

Well planned trip which suited the family very well

Travel consultant
★★★★★
Liam Koehler

Liam adapted the plans to fit our interests, style and budget

Accommodation
★★★★★

All hotels were excellent with the one exception of the hotel in Tra Vinh which we knew was going to be more basic but it still came as a little shock! The bed was like sleeping on a concrete slab and we all had a bad nights sleep. the food there was also poor. Other than that all the hotels were beautiful and we greatly enjoyed them

Value for money
★★★★★
Vietnam - MuCangChai
Borja G
Travelled to
2 years 11 months ago
★★★★★

The experience for this trip, from the first conversation on...

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Ratings

Overall
★★★★★

The experience for this trip, from the first conversation on the phone to the end of the trip was excellent. Very good information, excellent service pre-trip and on the ground. What we valued the most was the ease with all our needs were accommodated.

Travel consultant
★★★★★
Liam Koehler

Liam was very knowledgeable and proposed and excellent tour of Vietnam and Cambodia that met all our requirements. He was able to accommodate a very diverse range of requests. He was always very quick to reply to our questions, even when we were already in Vietnam.

Accommodation
★★★★★

All the hotels that were chosen had something special, be that location, charm, luxury. It was excellent accomodation.

Value for money
★★★★
Vietnam - MuCangChai
Julie E
Travelled to
2 years 10 months ago
★★★★★

Bespoke and a bit complicated but worked like clockwork

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Ratings

Overall
★★★★★

Bespoke and a bit complicated but worked like clockwork

Travel consultant
★★★★★
Dylan Westwood

Very knowledgeable. Listened to route I wanted then made suggestions for transport, experiences, itinerary that would work best. Was happy to make draft programmes then alter plus change hotel bookings even at a later stage to accommodate preferences . He communicated well and in detail and just provided a great service

Accommodation
★★★★★

Good range from budget to luxury but in 95the service and food was fantastic

Value for money
★★★★