Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent ★★★★★

Displaying 11 - 20 of 347

Leanne P
Travelled to
Cambodia
Vietnam
1 month 2 weeks ago
★★★★★

Inside Asia far exceeded every expectation I could have imagined before booking, we had so many amazing experiences and I...

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Ratings

Overall
★★★★★

Inside Asia far exceeded every expectation I could have imagined before booking, we had so many amazing experiences and I am just so grateful for their help in making this happen.

Travel consultant
★★★★★
Jessica Williams

Jessica listened to me no my ideas and, after a few alternative suggestions and a some good advice she turned my ideas into a stress free and amazing experience.

Accommodation
★★★★★

We asked for a range of accommodations and experiences these included hotels, a cruise, home stays, resorts and eco lodges.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Miyajima in the autumn
James F
Travelled to
Japan
South Korea
1 month 3 weeks ago
★★★

Some very good points but some things rather disappointing.

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Ratings

Overall
★★★

Some very good points but some things rather disappointing.

Travel consultant
★★★★
Lachlan Woodland

The assistance, information and service provided by Lachlan was very good but I felt he was hampered by some of the policies and procedures of InsideAsia/Japan. He willingly answered all of my many questions although I shouldn’t have been required to ask some of those questions. I felt Lachlan was a class above some of the other consultants, certainly the first one allocated to me.

Accommodation
★★★★

All of the accommodation were in excellent locations, most rooms were of a good size and all rooms were clean. Some of the breakfasts could have been better. The Cross Hotel in Kyoto was a highlight.

Value for money
★★★
Information pack
★★★★
Bowl of vegetables, meat and egg
Christina M
Travelled to
South Korea
1 month 3 weeks ago
★★★★

Well organised trip, slightly let down by the type of hotels chosen.

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Ratings

Overall
★★★★

Well organised trip, slightly let down by the type of hotels chosen.

Travel consultant
★★★★★
Liam Koehler

Took time to understand what we wanted

Accommodation
★★★

We found the hotels mainly too big and impersonal. The information provided about them was inaccurate as most of them did not really have a restaurant or anywhere to sit in the evenings

Value for money
★★★★
Information pack
★★★★
Kitsch front facade of I Love Yuu bathhouse in Naoshima
Theresa C
Travelled to
Japan
Vietnam
1 month 4 weeks ago
★★★★★

The trip met all of our expectations. Everything was well planned from logistics, to accommodations, excursions and tours.

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Ratings

Overall
★★★★★

The trip met all of our expectations. Everything was well planned from logistics, to accommodations, excursions and tours.

Travel consultant
★★★★★
Angela Romans

Angela was professional and demonstrated a true commitment to ensuring a fabulous trip. She coordinated with the consultant from Vietnam for a seamless planning of the combined trip to two countries. She checked in regularly and tweaked things to make sure that itinerary met our needs.

Accommodation
★★★★★

The accommodations were clean and comfortable with modern amenities. They were centrally located which allowed us to better explore our surroundings.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Peter D
Travelled to
Japan
South Korea
2 months 1 week ago
★★★★★

everything went very smoothly from inittal enquiry, through planning to the tripitself

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Ratings

Overall
★★★★★

everything went very smoothly from inittal enquiry, through planning to the tripitself

Travel consultant
★★★★★
Natasha Nejo

Thanks for putting together an excellent itinerary

Accommodation
★★★★

All hotels met or exceeded my requirements, although the Washington in Tokyo was soulless and not well located as well as being so large that they struggled to cope with numbers at breakfast

Value for money
★★★★
Information pack
★★★★★

Photos from the trip

Palm trees at sunset
Anna R
Travelled to
Thailand
2 months 1 week ago
★★★★★

We had a brilliant experience using InsideAsia Tours. Everything went exactly as planned while we were away, all transfers and...

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Ratings

Overall
★★★★★

We had a brilliant experience using InsideAsia Tours. Everything went exactly as planned while we were away, all transfers and tours were on time and our tour guides were excellent. All hotels recommended to us were also nice, clean hotels in excellent locations. The communication and information prior to departure was also very impressive. I will definitely be using InsideAsia again for our next trip to Asia.

Travel consultant
★★★★★
Lien Dam

Lien did a wonderful job helping us plan our holiday. She took into account our interests, kids ages, budget etc to put together a great family trip we will always remember. She had a good knowledge of Thailand and was able to recommend some really interesting and memorable experiences. Lien communicated with us a lot prior to the trip and even checked in during the trip to ensure it was all going smoothly. I would highly recommend her to help plan your next trip.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Girl wearing traditional Korean dress
Anne R
Travelled to
South Korea
2 months 3 weeks ago
★★★★★

Our trip was designed specifically to suit our needs and nothing was too much trouble. I always had an almost...

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Ratings

Overall
★★★★★

Our trip was designed specifically to suit our needs and nothing was too much trouble. I always had an almost immediate response to my emails. Transfers and guides arrived with precision timing and the information given before travelling was very helpful.

Travel consultant
★★★★★
Liam Koehler

Liam was very helpful in offering advice and suggestions and he always responded to my emails ASAP.

Accommodation
★★★★★

Accommodation was always chosen with easy reach of places of interest and also public transport.

Value for money
★★★★
Chris R
Travelled to
South Korea
2 months 2 weeks ago
★★★★★

Inside Asia arranged a perfectly balanced itinerary for us to experience the highlights of Korea, both guided and independently.

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Ratings

Overall
★★★★★

Inside Asia arranged a perfectly balanced itinerary for us to experience the highlights of Korea, both guided and independently.

Travel consultant
★★★★★
Samantha Barrow

Sam was brilliant throughout the process - even when things didn't quite go to plan (airlines suddenly changing their booking deadlines is not great but she handled this well with us!).

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★

Photos from the trip

Long boats on lake
Sital G
Travelled to
Borneo
3 months 2 weeks ago
★★★★★

From the initial contact to the actual holiday itself, the service provided was impeccable. Everything was as described and as...

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Ratings

Overall
★★★★★

From the initial contact to the actual holiday itself, the service provided was impeccable. Everything was as described and as a family with two young children - we had the most incredible tailor-made holiday.

Travel consultant
★★★★★
Liam Koehler

Liam provided an outstanding service from the outset - he took the time to listen to what we wanted from our holiday and provided a couple of options, with very honest views on what we could expect. Based on his experiences, we were able to plan an absolutely incredible holiday in Borneo, travelling to different parts of the country, and really experiencing life in Borneo.

Accommodation
★★★★

Pullman Kuching - Excellent location and amazing views. The rooms could have been cleaned slightly better - but the hotel addressed any issued really well.
Nanga Sumpa Lodge - Incredible, basic facilities but exactly as described.
Mulu Marriott Resort & Spa - Beautiful resort in the most stunning setting.
Shangri-La Rasa Ria - Amazing hotel with exceptional facilities. Staff were lovely but the service didn't always feel '5' star e.g. had to queue for the buffet dinner to be seated. Overall really nice.

Value for money
★★★★
Information pack
★★★★★
Ornate temple surrounded by trees
Ramon-andrew T
Travelled to
South Korea
5 months 1 week ago
★★★★★

The trip is great overall, but with just a few misunderstanding. 1st the driver for pick up made a mistake...

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Ratings

Overall
★★★★★

The trip is great overall, but with just a few misunderstanding. 1st the driver for pick up made a mistake on getting to the wrong terminal. 2nd, the hotel at check in did not understand I got a welcome package and wifi devices, but they apologized when I spoke to the emergency number. The tour guide that was arranged was great and prompt. The guide gave interesting stories and animated. They made up for the trouble by giving me a free lunch. The train tickets were detailed. 20K won of t money card is great overall, but at least 25K could be better. The food BBQ tour is great. The hotel location is awesome near the subway. If I were to do it again, I would choose inside asia. A big thanks to grant for putting together this trip.

Travel consultant
★★★★★
Grant Ekelund

I would like to thanks Grant for making this trip overall amazing. You made my trip to Korea amazing and unforgettable. Everything was easy to understand and planned.

Accommodation
★★★★

The accommodation is great overall. Near subway and many restaurants.

Value for money
★★★★★
Information pack
★★★★★