Feedback after travelling
Interested in travelling again
Yes
Customer reviews and what they say
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.
Displaying 11 - 20 of 297
Problems with accessing the portal, otherwise 5 star
Feedback after travelling
Interested in travelling again
Yes
Everything went according to plan, and when there was aminor issue with check out it was resolved
Transport feedback
All good
Professional guide feedback
All very helpful and knowledgeable
General feedback
The boat trip in Halong Bay was excellent, much better than I had anticipated. The cave trip though was a surprise given it was small and difficult for some people... there were no warnings about this
Service was top rate, professional & of a high standard
Feedback after travelling
Interested in travelling again
Yes
Professional & great accommodation
Interested in countries
I
Transport feedback
Transport comfortable & always on time.
Professional guide feedback
All my guides were very good
Improvements to sustainability
No
General feedback
Please see my previous email sent to Liam on my return
Overall we had a wonderful trip and your partner in...
Feedback after travelling
Would have made some changes in our trip arrangements that would have been more in line with what we wanted as originally stipulated now that we have visited Vietnam. This is a consideration, however we still enjoyed the trip.
Interested in countries
It was a good brochure.
Transport feedback
The transport was excellent throughout the trip.
Professional guide feedback
All guides were very professional and knowledgeable. Our guide in Ho Chi Minh City, Qwock, was very good in terms of his knowledge but he was somewhat talkative. It is important not to feel that every space needs to be filled with dialogue. Our guide in Hoi An and Hue was Ha, and she was delightful, personable, professional and knowledgeable. Finally, Sinh was our guide in Hanoi. He was great. Very professional, friendly and accommodating.
Improvements to sustainability
No particular environmental or social issues encountered.
General feedback
The food was simply excellent. One of the highlights of the overall trip. I want to offer feedback on the other hand related to some of the activities selected that fell significantly short of expectations and in fact were safety issues. The day in Ben Tre (Day 7) included traveling on a Tuk Tuk. The back of the vehicle was quite high and the step provided was a small box that wasn't high enough. We grazed our knees on the flatbed several times with skin abrasions. The Mango Cruise itself was very nice, but getting on the boat was hazardous because there wasn't a simple boat dock with steps. Getting off the boat was much worse. There again were no proper docks with simple steps for disembarking. We had to cancel a portion of the trip to find some land least hazardous in terms of incline to get off the boat for my wife and myself. It was unsafe. It was also the poorest experience of the trip for us and absolutely not what we should have experienced based on what we paid for in terms of our vacation. We had lunch after getting off the boat with the help of several locals and we cancelled the rest of the trip and returned to Ho Chi Minh City. This was poor.
Charlotte listened and understood what we wanted, and delivered
Feedback after travelling
There was no pressure to take extra services, and we got exactly what we asked for. Our budget was respected, and our trip tailored to match
Interested in countries
Sorry, we booked so long ago I can’t remember
Transport feedback
Reliable and easy. Very comforting to know we were always going to be where we needed to be in the right time
Professional guide feedback
N/a
Improvements to sustainability
None
General feedback
The whole experience was slick and well organised from start to finish. All transfers arrived early, and we never had to worry about being in the right place as we could rely on you to organise us. We mainly played it safe and ate in restaurants, not daring to eat the street food in case it upset us, which wouldn’t have been fun with all the travelling we had planned. Food on the Peony cruise was lovely
From our first telephone conversation with Dylan,right through before, during...
Feedback after travelling
Interested in travelling again
Yes
Good service, not pushy, very flexible.
Transport feedback
Excellent and very safe.
Professional guide feedback
We had 3 guides all very knowledgeable and helpful.
Inside Asia provided a fabulous service. Would definitely use again.
Feedback after travelling
Interested in travelling again
Yes
The level of service provided by Inside Asia was outstanding. WE would most definitely use the company again. We have already recommended them to our colleagues and friends with a love of travel.
Interested in countries
The brochure would have benefited from printing on shiny paper as our schedule/information was used very regularly so became quite tatty after a little while.
Transport feedback
TRansport was at all times excellent. Courteous drivers who had good communication and links with the tour guides.
Professional guide feedback
They were all first class. They were knowledgeable, and accurately judged the level of input we required.
Improvements to sustainability
The chef and all staff on the sanctuary cruise were absolutely tuned into green issues. There was no waste with the food.
General feedback
The Sanctuary Cruise was incredible. The chef was outstanding with food and wine ( inclusive in the package) of Michelin star quality. The chef had been the head chef in the Mandarin Hotel in Bangkok. He was inventive with his menus...... everyone was bowled over with his meals.Our trip to Inlay Lake was also a real highlight as was Bagan especially our balloon trip. In fact it was all incredible!!! A really special trip that fills us with extremely happy memories.
Company recommended by a friend. Found service professional, friendly and...
All aspects of the arrangements travel, transfers, accommodations, and guides...
Well planned trip which suited the family very well
Feedback after travelling
Interested in countries
Very well laid out and easy to engage with
Transport feedback
Excellent transport which all went smoothly. If I was to be super picky we got caught twice trying to leave and then come back to Phnom Penh in rush hour twice when we went to and returned from the Cardamom tented camp. This added 3 hours to an already long journey and I wonder if the timings of these transfers could have been altered to avoid hitting rush hour traffic which was really bad.
Professional guide feedback
Our guides were first class. Really caring, knowledgeable and informative on all aspects of sites, culture and general local knowledge
Generally fine and we have given more detailed comments to...