Inside Asia Tours: Vietnam, Cambodia & Laos

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Tuesday, 18th October 2016

It's now easier than ever to travel to Vietnam with reduced mobility

Travelling with reduced mobility can throw up a whole load of issues, but one carrier is working hard to counteract these problems. Vietnam Airlines has started a programme to ensure that passengers with disabilities get the support they need to travel between destinations safely and comfortably.

A number of enhanced services are now available, offering help for those with walking difficulties, impaired hearing or compromised vision. The elderly or infirm can also take advantage of the aid on offer when boarding or disembarking flights operated by Vietnam Airlines.

Staff of the airline have undergone special training to ensure they have the knowledge to help those who need it. 80 wheelchairs, all of which are fully equipped and up to international standards, have also been put in place at airports across Vietnam.

Travellers flying from London Heathrow on daily services to Vietnam will be pleased to know that the route is serviced by a next-generation Boeing 787-9 Dreamliner. Among the benefits of this aircraft is that is has twin aisles and user-friendly washrooms.

Anyone travelling either domestically or internationally with Vietnam Airlines will be able to have their personal wheelchair or guide dog on board at no extra cost. Comfortable priority seating will also be offered in accordance with safety requirements.

In order to ensure that passengers with reduced mobility are able to gain access these benefits, they are required to register their special status in advance. The deadlines for making the airline aware have been reduced, meaning it can be done up to just eight hours before a domestic flight and 24 hours prior to an international departure.

Signifying its ambition to make travel more accessible for passengers with disabilities, Vietnam Airlines is also offering preferential fares to those with mobility issues. These are being rolled out across its domestic network, allowing travellers with the status to fly to destinations across the country with a 15 per cent discount on economy tickets.

Vietnam Airlines is the country’s national flag carrier and has its headquarters in Hanoi. It operates more than 360 flights every day, connecting 21 domestic destinations and 29 international airports. In 2015, it switched its UK operations from Gatwick to Heathrow, coinciding with the airline’s new livery and corporate identity.

The only non-stop flights between the UK and Vietnam are operated by the carrier, with services departing from Heathrow’s Terminal 4 to both Hanoi and Ho Chi Minh City. They are scheduled to fly overnight, offering maximum holiday time in Vietnam.