Inside Asia Tours: Vietnam, Cambodia & Laos

What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

How are we doing? (12 month average rating)

Excellent

4.95/5 calculated from 55 reviews submitted in the last 12 months

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Claire & Kevin Gardner - Vietnam & Cambodia Uncovered, Feb 2018

Good

  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?

    Good

    Having travelled with Inside Japan we had high expectations of this tour. However, we felt it lacked the 'insider' feel of the Japan trip and relied almost entirely on the overseas agents, with the tour guide, Richard, simply there as a facilitator (although he was very good company). The guides in Vietnam were very poor, both in terms of language skills and enthusiasm of delivery. The Cambodian guides were very average (with the exception of the excellent guide in Phnom Penh). The tour felt very rushed and there was little time to catch breath after internal flights, often having to pack sightseeing in to a few hours late in the day. The hotels felt very large and impersonal and the final hotel in Siem Reap was changed at the last minute from Viroths to Lynnana Urban River Resort. Our room here was right on the main road, very noisy and didn't provide the restful experience we had looked forward to for 3 nights at the end of a busy trip.

  2. 2. Tour Leader name and satisfaction rating

    Richard Pearce - Very Satisfied

  3. 3. Consultant name and satisfaction rating:

    Liam Koehler - Satisfied

  4. 4. How would you rate your package in terms of value for money?

    Average

  5. 5. How would you rate the accommodation against your expectations?

    Did not meet my expectations

    See above comments

  6. 6. Please give us your comments on the transport included in your package.

    No Answer Given

  7. 7. Please tell us your thoughts on the meals included during your tour.

    No Answer Given

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?

    Average

  9. 9. Would you consider travelling to Vietnam again?

    No

  10. 10. Would you travel again with InsideAsia Tours?

    No Answer Given

Review submitted: 17th Mar 2018 at 19:51

Did you find this review useful?YES | NO19 out of 53 have found this review helpful