What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.
How are we doing? (12 month average rating)
4.95/5 calculated from 45 reviews submitted in the last 12 months
Femi Lakeru - Fully Tailored Journey, Feb 2020
1. How would you describe your overall level of satisfaction with us as your tour operator?
Overall we had a wonderful trip and your partner in Vietnam EXO Travel did a great job.
2. Tour Leader name and satisfaction rating
No Answer Given
3. Consultant name and satisfaction rating:
Started with Amy Niko Bowinski and ended with Grant Ekelund. Had to push Grant for details nearing the trip start and get him to improve his responsiveness (both in timeliness and thoroughness) which he did.
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
Accomodations were generally very good. The location of the villa at the Fusion Resort in Phu Quoc was magnificent but the room itself had no doors on the bathroom, toilet room or shower. It also had a step down to the bed area which was hazardous as it wasn't easy to get used to. The room at the Hotel Royal Hoi An MGallery was the least desirable on our trip. The bathroom, toilet room and shower being right next to the bed separated by just a curtain was undesirable and unbecoming of a 4/5 star hotel.
6. Please give us your comments on the transport included in your package.
The transport was excellent throughout the trip.
7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Vietnam again?
10. Would you travel again with InsideAsia Tours?
Would have made some changes in our trip arrangements that would have been more in line with what we wanted as originally stipulated now that we have visited Vietnam. This is a consideration, however we still enjoyed the trip.