What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 50 reviews submitted in the last 12 months
Pat Osborne - Fully Tailored Journey, Apr 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
The trip was so well organised by Dylan. It had everything we'd asked for and a whole lot more. Everything went like clockwork, guides and drivers were always early and service everywhere was impeccable. Our tour encompassed so many different modes of transport and some really great hotels and was paced perfectly. Our pack of things to do in our free time was extremely useful too.
2. Tour Leader name and satisfaction rating
No Answer Given
3. Consultant name and satisfaction rating:
Dylan was great from our initial consultation and finding out what we wanted to see and our interests etc to tweaking our itinerary until we were totally satisfied. He was always extremely friendly and helpful and clearly wanted to make our holiday an iconic experience for us which it was!
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
The location of every hotel was spot on! Service brilliant, food always good with good choice. Our home stay was 5 star by our rating which was a real surprise. And our medium rating hotel in Saigon did a wonderful free afternoon tea every day!
6. Please give us your comments on the transport included in your package.
We loved the variety of transport we used which really added to the whole experience.
7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Vietnam again?
10. Would you travel again with InsideAsia Tours?
Initial contact so good where you strive to find out what the client wants and what their interests are so you can make further suggestions to enhance their experience. Very thorough prospective itinerary provided before you commit to the holiday. A willingness to adjust the itinerary until the client is totally satisfied. An excellent information pack to complement pre organised sightseeing. And totally reliability of all guides and drivers at all times - we just knew they would always be there and always on time and always friendly and helpful.