What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.
How are we doing? (12 month average rating)
4.95/5 calculated from 52 reviews submitted in the last 12 months
Gary James - Fully Tailored Journey, Mar 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Superb service pre-trip and on the trip itself. All the 'intricate' arrangements went perfectly, the guides were excellent, the accommodation superb in all aspects, the trips and activities that formed part of our holiday were perfect and very interesting. And, of course, the location was fantastic. Hard to think how it could have been better.
2. Tour Leader name and satisfaction rating
No Answer Given
3. Consultant name and satisfaction rating:
Dylan was extremely helpful - in the initial stages he was able to help by suggesting a really good extra activity (Mekong Delta cruise), he also helped with suggesting we tried the Viroth Hotel in Siem Reap - probably the best hotel we've ever stayed in anywhere. He was always available or if not, responded quickly to any queries we had prior to our trip.
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
Every hotel was excellent. Viroth's in Siem Reap and the Silverland Yen in Ho Chi Minh City were truly outstanding. They were all in perfect locations, were all immaculate and all had great rooms and great breakfasts. It is important to us to have a really nice base to return to at the end of the day, especially when it's been hot and we've been active, these all fitted the bill perfectly.
6. Please give us your comments on the transport included in your package.
The only issue was with being unable to pre-book seats on the long haul flights. Other than that all the flights were good and on time. The transfer and tour cars were all very clean and comfortable and had air conditioning. The boat trips were all great, especially the Halong Bay Cruise when we had one of the only two front rooms with private deck!
7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Vietnam again?
10. Would you travel again with InsideAsia Tours?
It is likely that we will only use InsideAsia or Inside Japan for any trips to those areas. Our experiences, now on two occasions with one more already booked for November, have been so good that it seems pointless looking elsewhere! We particularly like the 'private' fully tailored journey format rather than group tours.