What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.
How are we doing? (12 month average rating)
4.95/5 calculated from 52 reviews submitted in the last 12 months
Chris Sidebottom - Fully Tailored Journey, Feb 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Overall we were very impressed with the service we received. From the first planning discussions to the trip itself, everything was of the highest standard. We had previously travelled with Insidejapan so our expectations were high and we were also conscious that the price was quite high. We feel that the holiday absolutely delivered against our expectations and that we had great value for money.Couldn't have been happier.
2. Tour Leader name and satisfaction rating
No Answer Given
3. Consultant name and satisfaction rating:
Dylan listened carefully to our requirements and delivered exactly the itinerary we were hoping for. He also added value by suggesting a number of activities that we would never have thought of and every one was a winner! He also communicated clearly and promptly before and during our trip. It was obvious that he really cared that we had a great holiday. He also helped us by suggesting and organising early and late check outs at appropriate stages.
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
All our accommodation was off exceptional standard. Highlights were La Siesta in Hanoi one of the best hotels we've ever stayed in. Especially the quality of the hotel and restaurant staff. Advice on where to visit, restaurants to use, mixing cocktails, the correct way to enjoy the food. They couldn't have been more helpful. Secondly Iroha in Phnom Penh. Because of our busy schedule we only stayed a few hours but they went out of their to make us feel welcome.
6. Please give us your comments on the transport included in your package.
Drivers always prompt, courteous and helpful. Transfers, flights etc all worked smoothly.
7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Vietnam again?
10. Would you travel again with InsideAsia Tours?
There is obviously so much more to see. We have complete faith in Inside tours to ensure that we enjoy it safely and have a great trip.