Inside Asia Tours: Vietnam, Cambodia & Laos

What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

How are we doing? (12 month average rating)

Excellent

4.95/5 calculated from 50 reviews submitted in the last 12 months

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Ian Steers - Fully Tailored Journey, Mar 2019

Excellent

  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?

    Excellent

    From the initial enquiry about travelling to Vietnam to speaking to the travel consultant on our return, the service and experience has been extraordinarily good.

  2. 2. Tour Leader name and satisfaction rating

    No Answer Given

  3. 3. Consultant name and satisfaction rating:

    Liam Koehler - Superb Service, Extremely Satisfied

    Liam provides a courteous yet personal service that's intent on responding to our needs rather than imposing his own, despite his extensive knowledge of the area. The sign of a good travel consultant is if they handle the details well. I have a chilli allergy and small notices in Vietnamese were supplied with our travel pack so that visits to restaurants weren't awkward is just one example of the attention that was paid to our oddities. Well done Liam!

  4. 4. How would you rate your package in terms of value for money?

    Excellent

  5. 5. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    All the accommodation meet our needs but one boutique hotel, the Maison Vy was superb. Clean, friendly, polite, attentive and beautifully designed, we stayed for four nights and on the last day they allowed us full use of the room and the hotel facilities until 5.00pm even though we were booked out at 12 noon. We wouldn't stay anywhere else in Hoi An.

  6. 6. Please give us your comments on the transport included in your package.

    The transfers were timely in modern and comfortable vehicles.

  7. 7. Please tell us your thoughts on the meals included during your tour.

    No Answer Given

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?

    Excellent

  9. 9. Would you consider travelling to Vietnam again?

    No

  10. 10. Would you travel again with InsideAsia Tours?

    No Answer Given

Review submitted: 19th Mar 2019 at 12:38

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