What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 48 reviews submitted in the last 12 months
Pauline Last - Fully Tailored Journey, Nov 2018
1. How would you describe your overall level of satisfaction with us as your tour operator?
We had great service before and throughout our holiday. All arrangements ran like clockwork, I can't believe how smoothly it all went with the various logistics during the holiday - we just had to turn up at the stated time and enjoy the trip! And what fantastic trips we had.
2. Tour Leader name and satisfaction rating
No Answer Given
3. Consultant name and satisfaction rating:
Liam was very efficient and knowledgeable and quick to come back with suggestions and answers to any queries we had whilst putting our itinerary together. He gave us a great varied itinerary with a bit of activity, which was just what we were looking for - and what a memorable holiday he gave us, thank you Liam!
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
Accommodation choices were great and ideally located for easy walking to explore local attractions or restaurants. All hotel staff were very friendly and helpful and food choices for breakfast were plentiful. 2 of our party had birthdays whilst we were away (in 2 different hotels) and they both received cake, flowers and balloons!
6. Please give us your comments on the transport included in your package.
Transport arrangements couldn't be faulted - all very punctual and comfortable and nice to have constant supply of cold water to drink. We were very impressed with Vietnam Airlines who were used for all of our internal and International flights.
7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Vietnam again?
10. Would you travel again with InsideAsia Tours?
Would definitely use InsideAsia again and would certainly recommend you to anyone. We can't fault anything, from the organisation, administration, accommodation, guides etc. it all made for an amazing holiday.