What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.
How are we doing? (12 month average rating)
4.95/5 calculated from 55 reviews submitted in the last 12 months
Cathryn Wilcox - Fully Tailored Journey, Aug 2018
1. How would you describe your overall level of satisfaction with us as your tour operator?
Very helpful and knowledgeable at every point in the booking process and right up to the moment we left. The itinerary and hotels were perfect for us. We had a wonderful time in our two venues in Vietnam (HCMC and Hoi An) and in Hong Kong.
2. Tour Leader name and satisfaction rating
No Answer Given
3. Consultant name and satisfaction rating:
Charlotte helped us with every detail, and understood the kind of holiday we wanted. We wanted to experience Vietnam, but we also wanted things to run smoothly, not to have to negotiate at every point and to be able to enjoy the best of the country on our first visit (it won't be our last visit). The choice of hotel in HCMC was great, as was the resort in Hoi An. Charlotte understood our need to stay within a budget, and was very patient as I kept going back to her to make alterations with our plans. Her recommendations were spot on. And she even helped us get some clothing forwarded to Hoi An from HCMC!
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
Silverland Yen very friendly and helpful staff and amazing value - great food, complimentary afternoon tea, lovely rooftop bar and pool. Very comfortable rooms and brilliantly located for lots of HCMC's sights and hotspots. The Boutique Resort in Hoi An was small enough to be charming rather than a luxurious holiday 'factory' (we saw some absolutely vast resorts being built on our way from Da Nang). Very pretty cream and red tiles buildings in beautifully landscaped gardens with gorgeous swimming pool and lovely beach cafe and pool bars. Great stretch of private beach - very clean, plenty of comfortable loungers under coconut palm umbrellas. My husband and son enjoyed the gym and I had a great massage in the spa. We spent an extra £200 between the three of us over 5 days, which included drinks, food (lunches, snacks, dinner one night when we were too lazy to go into Hoi An) massage, so good value.
6. Please give us your comments on the transport included in your package.
Great - comfortable, punctual. Flights were well-timed for us.
7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Vietnam again?
10. Would you travel again with InsideAsia Tours?
Detailed knowledge of our consultants, willingness to adapt our plans, nothing too much trouble, good understanding of what we wanted and being able to select accommodation and find what we wanted from a holiday.