Customer reviews and what they say

They were over the top, unnecessarily so, and poorly located.

A couple of the hotels i had were not good. For the price i paid, i expected better hotels.

We found the hotels mainly too big and impersonal. The information provided about them was inaccurate as most of them did not really have a restaurant or anywhere to sit in the evenings

The PJ Hotel in Seoul was a disappointing stay. As I mentioned to Karin directly, it is quite run down and the rooms were barely clean and the ac didn't work properly. After asking for maintenance, they still couldn't fix the problem. It was quite warm during our nights there and we felt like it wasn't up to the standards most people traveling on this trip would accept. Compared to the The Gate Hotel stays in Japan, there is a huge difference in the quality. I know PJ is centrally located, but surely there are other nicer hotels centrally located, even if more expensive. I think most of your customers would expect a higher class of hotel service.

Rooms in some hotels very small. We upgraded locally at minimal cost - the option could be given at holiday planning stage.

The ANDONG accomodation while very good was in an area that did not cater for tourists and a long way from the centre.

Clean and tidy, however expected a balcony and a decent pool at each hotel.

The Essence Hotel in Hanoi wasn’t good. We were given a horrible room and we left and found ourselves another hotel.