Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 429

Hammock at Ko Samui - Rachel Rykala
Robert L
Travelled to
2 years 8 months ago
★★★★★

Our holiday consultant pandered to our every needs. Our much delayed Christmas present to my family turned out to be...

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Ratings

Overall
★★★★★

Our holiday consultant pandered to our every needs. Our much delayed Christmas present to my family turned out to be the best experience we have ever enjoyed. Everything worked like clockwork, ALL the guides were knowledgeable, friendly and went out of there way to enhance the experience. Our ages ranged from 13 to 72, but we still took part in fascinating experiences, from kayaking, mountain trekking, cycling and cooking. The family visits were especially fulfilling, they were so welcoming, and went the extra mile to ensure we had the best experience. Accommodation was excellent from hotels to floating tents. Food was also a highlight, helped by suggestions from both the guides, and Inside Asia's, printed guides. A fascinating read in their own right before and after the holiday. I could go on for ever, but suffice it to say, 5 stars all the way. My grandchildren will remember this trip for ever.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always on hand to accommodate all the requests we made, and tailored the holiday to meet all our needs. There was also the inevitable problems owing to Covid, which were handled with speed and professionalism. Thank you Charlotte

Accommodation
★★★★★

Quite an eclectic mix, from hotel, boat, home stays and tents, both land based and floating! Excellent.

Value for money
★★★★★
Information pack
★★★★★
Front view of Gyeongbokgung Palace in Seoul
John C
Travelled to
3 weeks 4 days ago
★★★★★

Great service, knowledgeable and professional

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Ratings

Overall
★★★★★

Great service, knowledgeable and professional

Travel consultant
★★★★★★
Rhian Osborne

Professional and proactive

Accommodation
★★★

Some hotels have not got a lot of experience of western tourists and our expectations. The Sea Cruise was basic, understaffed, not the cleanest and seemed to have only one staff member who spoke any English. The lifts in the Four Points were a disaster around peak times.

Value for money
★★★★
Information pack
★★★★
Laser show at Marina Bay at night
Morgan B
Travelled to
1 month ago
★★★★★

The Trip was great! Singapore is a foodies dream and a great introduction to Aisa for trying vast verity of...

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Ratings

Overall
★★★★★

The Trip was great! Singapore is a foodies dream and a great introduction to Aisa for trying vast verity of cultures and food all in one place. The Accommodations were top notch. The travel agency supplied a wonderful tour guide (Simon) to introduce us to the city. Most notable he showed us some of the art, religious buildings, cultural centers and was full of knowledge about the history and development of Singapore. Simon was super excited to walk and explore with us. He was very accommodating to our needs and activity level; four or five hour went by so fast, and got lots of steps (25,000) and we ate ALOT so big value. The highlights were the city itself, and the wondrous and charming shows and gardens. I will end with best part, the haker centers. We made it point to try and vist all of the most famous ones, and few that were off the beaten path. We ate our fill, tried new food, made new favrot (kaya toast and chicken rice). We had a blast. 

Travel consultant
★★★★★★
Robyn Duran

Overall I appreciate Her support in making this trip happen. The BIGGEST Value is time back and peace of mind. Planning travel is stressful and I have many MANY mistakes in the past. I really appreciate your quick responses and amazing customer experience. I felt like you took the time to hear my requests and respons in detail accrodinly. Thank you for your time gathing the details and preparation if the iternary. You nailed it! I will certainly beac reaching out to you on my next trip to Japan

Ian L
1 month 1 week ago
★★★★★

It was a fabulous trip. We enjoyed it hugely. We got good, knowledgeable advice in advance, very responsive to our...

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Ratings

Overall
★★★★★

It was a fabulous trip. We enjoyed it hugely. We got good, knowledgeable advice in advance, very responsive to our general wishes and also massively helpful on practicalities. The arrangements and bookings themselves worked really smoothly and the overall balance was very much what we were aiming for. The info-pack, description of itineraries and detailed guidance notes on destinations were absolutely excellent, as was the responsiveness of the team in Korea when we had questions en route.

Travel consultant
★★★★★★
Jon Fisher

Jon was knowledgeable, understood very well the sort of trip we were after and translated that into actual arrangements superbly. Very easy to contact and to discuss things with and always offered good and very practical advice.

Accommodation
★★★★★

One or two of the South Korean hotels were a bit on the 'industrial' side for our taste - that is, very big and busy, but all were comfortable. On the other hand the hanok stays and a couple of the smaller hotels were really superb.

Value for money
★★★★★
Information pack
★★★★★
Fast flowing stream and lush green trees in Seoraksan National Park
Laurence F
Travelled to
3 weeks 2 days ago
★★★★★

Very good & efficient service for a last minute trip to S. Korea. They arranged hotels, trains & transfers for...

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Ratings

Overall
★★★★★

Very good & efficient service for a last minute trip to S. Korea. They arranged hotels, trains & transfers for us together with a couple of guided tours in Seoul which were excellent and gave us plenty of tips to arrange our self guided tours of Gyeongju & Busan. The ground team in S Korea was also very responsive & efficient. They also provided metro card & portable wifi device which was very helpful. We loved our trip to S Korea and would recommend Inside Asia for any stress free & value for money trips to Asia.

Travel consultant
★★★★★★
Rhian Osborne

Rhian was very efficient at organising our trip at very short notice. She had inside knowledge and was always at the end of the phone (or email) to answer any questions/concerns... we were very pleased with her service given the short time we had to organise everything!

Accommodation
★★★★

Great rooms at both Fraser Place & GG Hotel
Breakfast was good at Fraser Place - cannot comment on GG Place as missed breakfast
Asti hotel was our least favorite, small room, less amenities and food/restaurant not great... apart from panoramic views over the harbour! we skipped breakfast on our last morning.
all accommodations were conveniently located

Value for money
★★★★★
Information pack
★★★★
Royal Palace in Phnom Penh
Michelle L
Travelled to
1 month 1 week ago
★★★★★

Excellent, Jon really listened to what we wanted having done a profile of what we like to do and the...

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Ratings

Overall
★★★★★

Excellent, Jon really listened to what we wanted having done a profile of what we like to do and the type of accommodation we preferred and got everything spot on. Jon also managed to fit in all of our requests/tours/destinations into our 18 night stay and it all came together seamlessly!

Travel consultant
★★★★★★
Jon Fisher

Jon has been both personable and professional throughout, he suggested some great tours which we would never have experienced without his recommendations, we have already recommended InsideAsia to both friends and family.

Accommodation
★★★★★

Accommodation was amazing especially the Palace Gate Hotel in phnom phen and the heritage suites in Hoi An.
We also did 2 boat trips which were outstanding (Heritage Mekong Cruise and Orchid Classic Lan Ha bay).

Value for money
★★★★★
Information pack
★★★★★
Pagoda on island in lake surrounded by autumn leaves
Maria N
Travelled to
3 weeks 2 days ago
★★★★★

An amazing trip from beginning to end. From accommodations to activities the trip was just perfect and tailored to the...

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Ratings

Overall
★★★★★

An amazing trip from beginning to end. From accommodations to activities the trip was just perfect and tailored to the specifications we gave to our Inside Asia agent. A memorable experience.

Travel consultant
★★★★★★
Rhian Osborne

Rhian managed to put together a trip that has given us the opportunity to enjoy all the things we wanted to experience in South Korea, from the food, the historial places to the tips for shopping. She went above and beyond in procuring a present for my daughter’s birthday to be delivered at one of our hotels which made the day even more special for her.

Aerial view of ornate building in middle of roundabout
Elizabeth P
Travelled to
1 month ago
★★★★★

As per usual, everything about the trip was well organised. Lachlan our agent, was great to deal with and promptly...

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Ratings

Overall
★★★★★

As per usual, everything about the trip was well organised. Lachlan our agent, was great to deal with and promptly answered any queries we had. We really enjoyed Sth Korea, learning about the people, their history, culture and the food of course. The company contacted us a few times during the trip in reference to the fires in the country, so we were well informed and felt supportive.

Travel consultant
★★★★★★
Lachlan Woodland

This is the third trip Lachlan has organised for us, and we are extremely happy with the service we received. He was knowledgeable about the country and gave us good advice about the intinerary.

Accommodation
★★★★

On the whole, the accommodation was great. Some rooms were very small, but this was to be expected in large cities. They were usually in good spots, close to public transport.

Value for money
★★★★
Information pack
★★★★★
Traditional farming in Siem Reap - Norman Blaikie ©
Timothy W
Travelled to
1 month 3 weeks ago
★★★★★

Friendly efficient knowledgable service. Very adaptable to needs and requests

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Ratings

Overall
★★★★★

Friendly efficient knowledgable service. Very adaptable to needs and requests

Travel consultant
★★★★★★
Rhys Dedden

As above - very prompt with replies, approachable and accommodating

Accommodation
★★★★★

Every hotel was wonderful . Very friendly staff

Value for money
★★★★
Information pack
★★★★★
The jungle reclaiming ancient temples at Sambor Prei Kuk
Christopher T
Travelled to
1 month ago
★★★★★

Wonderful guides and careful drivers. The hotels were great too. The scenery was amazing. It was a wonderful trip that...

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Ratings

Overall
★★★★★

Wonderful guides and careful drivers. The hotels were great too. The scenery was amazing. It was a wonderful trip that surprised us day after day.

Travel consultant
★★★★★★
Colin McCord

Very professional and helpful.

Accommodation
★★★★

Cosy Savvy Hotel - staff were really friendly but the towels in the rooms were a little old and needed replacing.
Otherwise all was good.

Value for money
★★★★★
Information pack
★★★★★