What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Indochina all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideVietnam experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 37 reviews submitted in the last 12 months
Mark Benjamin - Indochina Encompassed (15th November 2018), Dec 2016
1. How would you describe your overall level of satisfaction with us as your tour operator?
Generally very good, just one or two slight disappointments
2. Tour Leader name and satisfaction rating
Considering that he was parachuted in at the last moment, Richard proved a knowledgeable and enthusiastic leader
3. Consultant name and satisfaction rating:
Very good, responded quickly and patiently to any queries
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
Would have been happy with slightly lower standard accomodation
6. Please give us your comments on the transport included in your package.
7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Vietnam again?
10. Would you travel again with InsideVietnam Tours?
Felt that this tour attempted to pack too much into the two weeks allowed and it would be nice to explore the individual countries more fully. I've now travelled twice with IA and have been impressed both times