What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Indochina all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideVietnam experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 35 reviews submitted in the last 12 months
Anne - Fully Tailored Journey, Sep 2017
1. How would you describe your overall level of satisfaction with us as your tour operator?
Usually we arrange our own trips, so we weren't initially very sure they would be able to do what we wanted. However, everything was efficiently organised, hotels were of a high standard, and tour guides were always in place when they were meant to be and were informative and friendly. A very professional service all round.
2. Tour Leader name and satisfaction rating
No Answer Given
3. Consultant name and satisfaction rating:
Liam took the time to find out what we were interested in doing, and made helpful suggestions to ensure the trip gave us the experience we were looking for.
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
The accommodation was excellent everywhere. Favourite was La Residence in Hue, but we also liked the hotel in Hanoi (really good service and an excellent restaurant) and in Hoi An. Both overnight cruises were excellent
6. Please give us your comments on the transport included in your package.
Very good. Cars were comfortable and fully air-conditioned. Cold water provided at all times
7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Vietnam again?
10. Would you travel again with InsideVietnam Tours?
We felt that we were dealing with a company that knew Vietnam. Consequently, everything went smoothly and the quality was consistent throughout.