What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Indochina all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideVietnam experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 38 reviews submitted in the last 12 months
Veronica Agostino - Fully Tailored Journey, Feb 2017
1. How would you describe your overall level of satisfaction with us as your tour operator?
Amazing custom made trip to tailor all our needs and likes. The trip was perfect for us!
2. Tour Leader name and satisfaction rating
No Answer Given
3. Consultant name and satisfaction rating:
Liam was extremely patient with me, answering all the questions and providing excellent recommendations. He asked the right questions as well to figure out the best experiences for us. Also, during the trip we had a small hiccup and Liam was there to help as well.
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
The hotel in Hoi An was a little disorganized as they couldn't find our reservation. they moved us a couple of times from room to room as well. I saw it happening to other guests as well. The other hotels were superb! Navutu dreams was amazing! they even baked gluten free bread for Sofia!. Same with My dream resort: They were so kind and accommodating, especially On (he was an employee at the hotel)...we literally left with teary eyes. The hotel in Ho Chi Ming was out of the park! We felt so not worthy coming in all dirty and disheveled into such a luxurious place :-) The customer service was superb as well.
6. Please give us your comments on the transport included in your package.
Transportation was amazing in all of the places, especially our driver in Cambodia! He was so attentive and always with a smile handing us cold towels and ice cold water (the only driver that had the water cold). My daughter wanted to take him home to drive her to school!
7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Vietnam again?
10. Would you travel again with InsideVietnam Tours?
You guys are so organized, I usually plan the trips for my family but this time I really felt that I was on vacation as well... didnt have to think about anything!