InsideVietnam Tours Accreditation
As a tour operator that work hard to maintain the highest quality, we believe in the importance of accreditation and membership of larger bodies in the business and travel world. On this page you can find details of the associations and groups of which we are members.
Association of British Travel Agents
Thanks to our membership of ABTA, your trip is entirely financially protected. Thus in the event of our failure, your trip would run as planned, or the cost of your trip would be reimbursed in full. You will also have access to ABTA's expertise, support, and protection. Furthermore we follow their code of conduct in relation to complaint management, advertising, and changing trips. This means we must provide you information about insurance, visas, passports, and changes to your travel arrangements. If you encounter any problems, you can also turn to ABTA's arbitration and complaints services for guidance and help.
For further details take a look at their website: http://abta.com/
Association of Independent Tour Operators
Inside Vietnam Tours is a member of AITO. Having been established in 1976, the AITO symbol is now the hallmark of quality holidays from specialist operators. Every AITO company is fully bonded and directed by their independent dispute settlement service. So you can rest assured that you are in safe hands when you book with us. In order to become a member we signed the AITO quality charter which assures the financial security of our clients, the professionalism of our service, the accuracy of our website and brchures, and our commitment to monitoring standards, good customer relations and sustainable tourism.
For a little more information please visit their website: https://www.aito.com/
Association of Bonded Travel Organisers Trust
ABTOT protect us financially under the 1992 Package Travel, Package Holidays and Package Tours Regulations. If we were to become insolvent, your trip would be protected for the following:
1. Non-flight inclusive packages commencing in and returning to the UK;
2. Non-flight inclusive packages commencing and returning to a country other than the UK; and
3. Flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.
1, 2 and 3 would provide you a full refund if you have not travelled yet. 1 and 3 provide for your repatriation. Note that bookings made from outside of the UK are only protected by ABTOT when purchased with us directly.
For full details please have a look at their website: http://www.abtot.com/
Air Tour Organiserís license
Every flight-inclusive holiday we arrange is financially protected by the ATOL scheme. This means that if we fail before you depart your trip will be fully refunded, or if we fail while you're on your trip they will ensure you complete your holiday and return home.
Once you pay your deposit you will receive your ATOL certificate, please be sure to check it and ensure all of your details are correct and then keep it in a safe place. You then must take the certificate with you when you travel.
For full details please visit their website: http://www.caa.co.uk/atol-protection/